"Easy remote purchase"
We had an exceptional experience working with David. We live in WA state and drove all the way to Portland because our local dealer didn't seem that interested in doing a deal. David went above and beyond in finding the right car and making sure all the i's were dotted and t's were crossed before we arrived in Portland.
Employees Worked With
Other Employees :
"Rude, disprespecful xxxxxxx!"
Will never be back. Will make sure to let everyone I know to avoid Portland BMW!!! Awful service and highly unprofessional management. Save yourself the stress go somewhere else!
"Poor customer sales service "
Duane Phillips is probably the worst car salesman we have ever came across here at BMW of Portland . We came in today on May 26, 2018 for the Memorial Weekend Lease Special deals on the 2018 BMW X1 special lease for $199 a month with $1999 down. As a Asian family of four people, We felt that he gave us a bad vibe of poor customer service and we felt discriminated. He didn’t to go out of his way to show us the white X1 we came in for. we were there for :30min and we never saw that car we came in for. He said it’s around here somewhere but never made an effort to find the vehicle for us to see, so he just pointed to another similar X1 to us and said it would looks like this but slightly different white color. He didn’t have the key for that X1 so we can try sitting inside to get the feel of it. He said the car is sold to another customer. We had to asked for it to sit in since he has no idea where the X1 that we came in for is. He would stand far back away from us and just stood there silently. He only answered questions when we asked and nothing more nor explained anything to us about the car nor the deals. Made us felt like we were taking up and wasting his time so we left with bitter taste feeling. It’s pathetic cause we didn’t expect that from a BMW dealership. It must be No incentive for him to to go out of his way to provide positive customer service since the deals is selling at a loss to the dealership according to his statement. We would not want to come back to this place again. There’s other dealers like Kuni BMW in Beaverton I would go to the next time.