BMW Portland

Poor customer sales service Duane Phillips is probably the worst car salesman we have ever came across here at BMW of Portland . We came in today on May 26, 2018 for the Memoria Duane Phillips is probably the worst car salesman we have ever came across here at BMW of Portland . We came in today on May 26, 2018 for the Memorial Weekend Lease Special deals on the 2018 BMW X1 special lease for $199 a month with $1999 down. As a Asian family of four people, We felt that he gave us a bad vibe of poor customer service and we felt discriminated. He didn’t to go out of his way to show us the white X1 we came in for. we were there for :30min and we never saw that car we came in for. He said it’s around here somewhere but never made an effort to find the vehicle for us to see, so he just pointed to another similar X1 to us and said it would looks like this but slightly different white color. He didn’t have the key for that X1 so we can try sitting inside to get the feel of it. He said the car is sold to another customer. We had to asked for it to sit in since he has no idea where the X1 that we came in for is. He would stand far back away from us and just stood there silently. He only answered questions when we asked and nothing more nor explained anything to us about the car nor the deals. Made us felt like we were taking up and wasting his time so we left with bitter taste feeling. It’s pathetic cause we didn’t expect that from a BMW dealership. It must be No incentive for him to to go out of his way to provide positive customer service since the deals is selling at a loss to the dealership according to his statement. We would not want to come back to this place again. There’s other dealers like Kuni BMW in Beaverton I would go to the next time. More

Worst Salesman Ever The fact that Jared is even a salesman at BMW is a complete embarrassment to the luxury brand. Did he not go through the proper vetting and training The fact that Jared is even a salesman at BMW is a complete embarrassment to the luxury brand. Did he not go through the proper vetting and training for the sales position? He is uncouth, lacks proper communication skills, and is rude. He does not know how to properly speak to customers, which is the most basic requirement needed as a salesperson. He raises his voice, cuts me off when I was speaking and repeatedly told me and my husband to "stop" so that he can talk. It wasn't as if my husband and I weren't having proper dialogue discussion regarding the purchase of a vehicle. I have had experience purchasing vehicles from Mercedes and Lexus in Beaverton and they are far better than BMW Portland. At one point, I thought that I must be at some regular brand like Ford. Luxury brands pride themselves in their classy nature and thus the sales/purchasing experience always surpasses those of lower brands like Ford, Chevy, Chrysler, etc. BMW Portland and Jared are a complete mess. Jared is a terrible representation of the brand and speaks like an uneducated, poorly trained fool. What a shame it is to have someone like that work for BMW. Jared and BMW Portland are to be avoided at all costs unless you want to experience the utmost worst experience with a salesperson, a person who probably would most definitely be the worst salesman at Ford too. I will be taking my business to Kuni BMW and hopefully they are better. More

Great to speak with someone who new my car inside and out! Eric was very good from the start. He was very polite and professional as he introduced himself to me and then he did not waste a moment to jump stra Eric was very good from the start. He was very polite and professional as he introduced himself to me and then he did not waste a moment to jump straight into familiarizing me to my beautiful but very complex BMW! He pointed out all of the small details and then he moved into the more complicated functions that BMW offers and during the whole introduction he was always patient and excited to share everything that I required to know and more...much more. I would recommend to everyone to takes advantage of a BMW Genius and if you get a chance to request Eric, you should do so. More

Genius Follow up Appointment Eric was awesome and took all the time necessary to make sure we understood all about our new X3. I thought I didn't need an appointment, but my wife Eric was awesome and took all the time necessary to make sure we understood all about our new X3. I thought I didn't need an appointment, but my wife really wanted to have one. I ended up learning a few things, and really liked the way Eric explained stuff, better than any other way I had heard before. It was definitely time well spent! More

Overall good experience I had many questions answered by Eric. He was very pleasant to talk with. He was able to help me learn alot of neat things about my i3 I had many questions answered by Eric. He was very pleasant to talk with. He was able to help me learn alot of neat things about my i3 More

BMW Genius Had a great, informative meet up with BMW Genius Jamie Kleser. Took us through all our questions and was very patient with our idiot factor. Sometim Had a great, informative meet up with BMW Genius Jamie Kleser. Took us through all our questions and was very patient with our idiot factor. Sometimes the manual just doesn’t say what you need to know — and Jamie clarified it perfectly. Personable, knowledgeable, pleasant and a dry sense of humor. He stayed with us through a Parts Dept question and made sure we got out the door happily. More

Great service This was great service as usual at Portland BMW. I have bought cars there and always experienced great service with the staff. The welcoming people This was great service as usual at Portland BMW. I have bought cars there and always experienced great service with the staff. The welcoming people were very helpful. More

Great service department Micheal Bonney is a great, I always work with him whenever my car needs service. He recognizes me and my car and gives explanations in detail that I c Micheal Bonney is a great, I always work with him whenever my car needs service. He recognizes me and my car and gives explanations in detail that I can understand. I like being treated as friend and not just another customer. More

Just Amazing Fixed it right the first time. The cost was low. The service area was clean. The Waiting area was relaxing. Will be coming back again. Fixed it right the first time. The cost was low. The service area was clean. The Waiting area was relaxing. Will be coming back again. More

Professional yet personal. Eric Dobson was excellent. He worked very hard to insure we got the car best suited to our needs and expectations. No pressure just helpful insight Eric Dobson was excellent. He worked very hard to insure we got the car best suited to our needs and expectations. No pressure just helpful insight and interest in meeting our needs. Could not have had (nor have we) had a better experience. More