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BMW Seattle

Seattle, WA

Overview
Reviews
Vehicles
4.8
614 Reviews
Call Dealership (206) 829-5004
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1002 Airport Way S

Seattle, WA

98134

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Showing 614 reviews

August 24, 2025

Excellent service and sales, kept me informed all the way on my servicing. and everything was on time More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Driscoll, Zak Elhabbassi
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Aug 25, 2025 -

BMW Seattle responded

Thank you for your wonderful review, Kevin! I'm pleased to hear you had an excellent experience with our service and sales team at BMW Seattle. Keeping you informed and providing timely service is our priority. We look forward to seeing you again in the future! Sincerely, Tony Watkins | Service Manager

August 24, 2025

The service is good. But when I made my recall appointment I asked the appointment advisor if they were sure that everything was it place to do the work. They assured m More

by dliverson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Walter
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Aug 25, 2025 -

BMW Seattle responded

Thank you for sharing your experience with us. I'm glad to hear that we have provided you with good service despite having discrepancies regarding your recall parts, especially after traveling from Sammamish to BMW Seattle. I appreciate your feedback and understanding, and we acknowledge the inconvenience this caused. Please feel free to reach out to us directly the next time you schedule a recall appointment, and we'll ensure everything is in place for you. We're committed to providing you with the best service possible and look forward to assisting you again. Sincerely, Tony Watkins | Service Manager

August 18, 2025

The appointment was fast and turnkey. I had no issues and was happy with the service. More

by rtta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Long
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Aug 19, 2025 -

BMW Seattle responded

Thank you for your fantastic review! It's great to hear that your appointment at BMW Seattle was fast and hassle-free, and that you were happy with our service. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Tony Watkins | Service Manager

August 18, 2025

The team was professional and easy to work with. My reservation was on time and my bill wasn’t easy to understand. More

by mdjwsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Maehl
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Aug 19, 2025 -

BMW Seattle responded

Thank you for your feedback! I'm glad to hear that our team at BMW Seattle was professional and easy to work with. I understand that billing can sometimes be confusing, and your input is valuable as we strive to improve our communication. If you have any questions or need further clarification, please feel free to reach out to us. We hope to assist you again soon! Sincerely, Tony Watkins | Service Manager

August 18, 2025

My service advisor Josh was great and very good communicating what was going on with my vehicle More

by jim.miller93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Logan
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Aug 19, 2025 -

BMW Seattle responded

Thank you for the wonderful review, Jim! I'm delighted to hear that Josh provided you with great service and effective communication regarding your vehicle. At BMW Seattle, we strive for excellence, and it’s wonderful to know that we're meeting that standard. We look forward to assisting you again in the future! Sincerely, Tony Watkins | Service Manager

August 17, 2025

Great people at service department, I have a wonderful relationship with my service adviser, Josh and he always take good care of my needs. Friendly sales department. More

by danstam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Travis, Josh Logan
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Aug 17, 2025 -

BMW Seattle responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our service department and your relationship with Josh. It's great to know he takes such good care of you. We appreciate your kind words about our friendly sales team as well. We look forward to seeing you again at BMW Seattle! Sincerely, Tony Watkins | Service Manager

August 16, 2025

Easy to schedule, pricing OK , timely service. I miss the ability to get rides and no vacuuming More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Massart, Alvaro Martinez
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Aug 16, 2025 -

BMW Seattle responded

Thank you for your feedback! I'm glad to hear that you found scheduling easy and appreciated our timely service at BMW Seattle. I also understand your concerns about the ride service and vacuuming, and we’ll take your comments into consideration as we strive to enhance our offerings. We hope to see you again soon! Sincerely, Tony Watkins | Service Manager

August 16, 2025

Disappointed in the dismissive greeting when I came in for service. Service itself was good. I had an 8:00 appointment and had to wait for 25 minutes and left without talking to my service person. Not hap More

by kmganey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I never talked to anyone. That is the problem
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Aug 17, 2025 -

BMW Seattle responded

Thank you for your feedback. I appreciate your insights regarding your recent visit to BMW Seattle. I'm glad to hear that the service itself met your expectations, but I understand that the greeting and wait time fell short. Your experience is important to us, and we strive to make every visit positive. Please feel free to reach out to us directly so we can discuss your concerns further. Thank you for bringing this to our attention. Sincerely, Tony Watkins | Service Manager

August 16, 2025

The entire team that took care of me at BMW was terrific! Trevor, my service coordinator was extremely helpful and communicative throughout my service. The loaner team could not be better. Victor is fantast More

by Emily Galbraith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Nguyen 5 star, Trevor Maehl
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Aug 17, 2025 -

BMW Seattle responded

Thank you for your wonderful review, Emily! I am glad to hear you had a terrific experience with our team at BMW Seattle. It’s great to know that Trevor and Victor provided exceptional service and communication. I truly appreciate your kind words, and we look forward to assisting you again in the future! Safe driving! Sincerely, Tony Watkins | Service Manager

August 15, 2025

Great company! Always takes care of customers. So easy to work with and very helpful. More

by lclungo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Morrisette
Report | Print
Aug 16, 2025 -

BMW Seattle responded

Thank you for the wonderful review! I'm glad to hear that you had a great experience with us at BMW Seattle. It's our priority to take care of our customers and make the process as easy as possible. We look forward to assisting you again in the future! Sincerely, Tony Watkins | Service Manager

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