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BMW Seattle

Seattle, WA

Overview
Reviews
Vehicles
4.8
788 Reviews
Call Dealership (206) 829-5004
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1002 Airport Way S

Seattle, WA

98134

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Showing 788 reviews

October 25, 2025

The service and staff are always great. We appreciate the accurate estimates for when our car would be ready. Thank you. More

by maryannarnone
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Long
Report | Print
Oct 25, 2025 -

BMW Seattle responded

Thank you for your wonderful review, Mary! I am glad to hear that you had a great experience with our service and staff at BMW Seattle. Providing accurate estimates for your vehicle is important to us, and we're glad you appreciated it. We look forward to seeing you again soon! Sincerely, Tony Watkins | Service Manager

October 24, 2025

The service was done fast and I am confident it was done well. However, BMW Seattle level went a bit down recently. The check-in process needs to be improved. Generally, receptionists need to treat custo More

by mike
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Massart
Report | Print
Oct 24, 2025 -

BMW Seattle responded

Thank you for your feedback, Mike! I appreciate your confidence in our service quality and understand your concerns regarding the check-in process and communication. We continuously strive to enhance our customer experience at BMW Seattle, and your suggestions will help us make improvements. Please don't hesitate to reach out directly if you have further insights or if there's anything we can assist you with. We look forward to serving you better in the future! Sincerely, Tony Watkins | Service Manager

October 24, 2025

Friendly staff and a comfortable waiting area. The service adviser clearly explains all incoming maintenance benefits. More

by Stebunovalexey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Logan, Randall Nakamura, Michael Albright
Report | Print
Oct 24, 2025 -

BMW Seattle responded

Thank you for your positive review! I'm thrilled to hear that you found our staff friendly and our waiting area comfortable. It's great to know that our service adviser was able to clearly explain the maintenance benefits to you. We appreciate your feedback and hope to welcome you back to BMW Seattle soon! Sincerely, Tony Watkins | Service Manager

October 23, 2025

Quick and easy process to bring in car for an oil change. No issues at all More

by fanttim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Logan
Report | Print
Oct 24, 2025 -

BMW Seattle responded

Thank you for your positive feedback! I am glad to hear that your oil change at BMW Seattle was a quick and easy process with no issues. We appreciate your support and look forward to serving you again. Sincerely, Tony Watkins | Service Manager

October 23, 2025

I always get great service! They are considerate and take every effort to help me with my car problems. More

by Kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Logan, Andrew Massart
Report | Print
Oct 23, 2025 -

BMW Seattle responded

Thank you for your wonderful feedback, Kathryn! I am delighted to hear that you consistently receive great service at BMW Seattle. Our team is dedicated to being considerate and attentive to your car needs, and it's rewarding to know we’re meeting your expectations. We look forward to assisting you again in the future! Sincerely, Tony Watkins | Service Manager

October 22, 2025

professional staff, my service advisor. Joshua was outstanding.. Car was delivered on time with all issues fixed. More

by newyorkfreddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Logan
Report | Print
Oct 22, 2025 -

BMW Seattle responded

Thank you for your wonderful review, Freddie! I'm thrilled to hear that Joshua provided you with outstanding service and that your car was delivered on time with all issues resolved. I truly appreciate your feedback, and we look forward to welcoming you back to BMW Seattle in the future! Sincerely, Tony Watkins | Service Manager

October 20, 2025

Fantastic service this is now my home destination. BMW Seattle addressed all of my pain points. More

by s4justen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Long
Report | Print
Oct 20, 2025 -

BMW Seattle responded

Thank you for your wonderful review! I'm thrilled to hear that you had a fantastic experience with us at BMW Seattle and that we've become your home destination. It's our pleasure to address your needs and ensure your satisfaction. We look forward to seeing you again soon! Sincerely, London Agrawal | General Manager

October 20, 2025

It is always a pleasure to bring my car in for service at BMW of Seattle. Everyone is so professional and kind. I trust my car completely to them and know that the standard of service I receive will be the b More

by Linny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Long, Andy Chau, London Agrawal, Josh Logan, Andrew Massart, Trevor Maehl
Report | Print
Oct 20, 2025 -

BMW Seattle responded

Thank you for your wonderful review, Linny! I truly appreciate your trust in us and am thrilled to hear that you consistently have a positive experience at BMW Seattle. Your recommendation means a lot to us! We look forward to seeing you again for your next service visit. Safe travels! Sincerely, Tony Watkins | Service Manager

October 20, 2025

The service is excellent, and the staff is very helpful, but they send out too many surveys afterwards! More

by julea
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Josh Logan
Report | Print
Oct 20, 2025 -

BMW Seattle responded

Thank you for your feedback, Julea! I'm thrilled to hear that you found our service excellent and our staff helpful. We appreciate your input regarding the surveys and will take it into consideration. We hope to see you again soon at BMW Seattle! Sincerely, Tony Watkins | Service Manager

October 20, 2025

Great customer service great work on the Camero great waiting area great restrooms great experience More

by sonya.ybarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Long, Shannon Travis, Tony Watkins, Nathan Morrisette, Josh Logan, Andrew Massart, Trevor Maehl, Alvaro Martinez, Dean Tatro, Michael Van Matre
Report | Print
Oct 20, 2025 -

BMW Seattle responded

Thank you so much for your wonderful review, Sonya! We’re thrilled to hear that you had a great experience at BMW Seattle, especially with our customer service and facilities. We look forward to serving you again in the future! Sincerely, London Agrawal | General Manager

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