BMW Seattle

I’ve had an excellent experience with BMW Seattle Service, thanks to Andrew Massart’s dedication and professionalism. Andrew is always available, even when his off days, to answer my questions and go Service, thanks to Andrew Massart’s dedication and professionalism. Andrew is always available, even when his off days, to answer my questions and goes out of his way to make sure I get the support I need. Living in Tacoma, it isn’t always easy to bring my car up to Seattle for service, but Andrew’s consistent communication and willingness to help make the process smooth and stress-free. His commitment and care truly set the standard for outstanding customer service. More

I like the video the service tech, Joe, sent showing what he/she has found. That’s a big plus!!! You know what is still in good condition and what needs repair. Also, the service advisor, Alvaro Martinez, is he/she has found. That’s a big plus!!! You know what is still in good condition and what needs repair. Also, the service advisor, Alvaro Martinez, is great! He captures exactly what I explain as to the issues I’m seeing, offer transportation options when the repair will take a day or more. Want to make sure I am please with the service provided to me. I highly recommend Alvaro and the service tech, Joe, I wish I could provide Joe’s surname. More

Andrew Massart was courteous, helpful with a great attitude and took care of all my needs with ease. attitude and took care of all my needs with ease. More

Nathaniel was excellent, A++++++ would have him service my car again! The previous question was a scale of 1-5 so I gave a 5 but would give a 10 if I could! my car again! The previous question was a scale of 1-5 so I gave a 5 but would give a 10 if I could! More

I dealt more with the Service Department, which I would recommend working with Andrew. Been working with him for awhile and has done a great job! recommend working with Andrew. Been working with him for awhile and has done a great job! More

The service is good. But when I made my recall appointment I asked the appointment advisor if they were sure that everything was it place to do the work. They assured m But when I made my recall appointment I asked the appointment advisor if they were sure that everything was it place to do the work. They assured me that all parts were in. When brought the car in for service and doing the recall my advisor informed me that none of the recall parts were in. This was a terrible waste of my time as I drive from Sammamish to have Seattle BMW do the work. My advisor knew I was upset and recommended that I call him before I make any further recall appointments I will try that next one time. More

Excellent service and sales, kept me informed all the way on my servicing. and everything was on time on my servicing. and everything was on time More

The appointment was fast and turnkey. I had no issues and was happy with the service. I had no issues and was happy with the service. More

The team was professional and easy to work with. My reservation was on time and my bill wasn’t easy to understand. My reservation was on time and my bill wasn’t easy to understand. More

My service advisor Josh was great and very good communicating what was going on with my vehicle communicating what was going on with my vehicle More