BMW Seattle

New 535d I have worked with Mark for years and he is always very helpful. On this purchase he worked with my wife in picking out her car. She is very particu I have worked with Mark for years and he is always very helpful. On this purchase he worked with my wife in picking out her car. She is very particular about color (interior and exterior) and it took her awhile to settle in on the final combination Mark was very patient and accommodating. More

Great Customer Service Just purchased an all new 2015 BMW 228i xDrive with Stanley Ng at BMW Seattle dealer. I will give 100% satisfaction with my visit at this dealership. Just purchased an all new 2015 BMW 228i xDrive with Stanley Ng at BMW Seattle dealer. I will give 100% satisfaction with my visit at this dealership. It was my first BMW and Stanley provided huge help toward closing this deal and provide excellent customer service. Before I walk in I would never think I could accomplish anything that day but ended up driving a all new BMW home. If anyone want to buy a BMW. I highly recommend BMW seattle dealer and Stanley as your client advisor. More

Stan is the man for the job! Stanley has been very helpful; in fact, so helpful that we purchased 2 cars from him! We will undoubtedly return should we need another car (but I to Stanley has been very helpful; in fact, so helpful that we purchased 2 cars from him! We will undoubtedly return should we need another car (but I told my better half that we should have our heads examined first!)... Overall experience was great! Of course, all customers want the best deal and that's the only reason we gave 4 stars to price. More

New X5 Stanley is very nice n patient! Tried to meet my needs! He even called me back to check how i like the new vehicle! Excellent!!!~ Stanley is very nice n patient! Tried to meet my needs! He even called me back to check how i like the new vehicle! Excellent!!!~ More

Very friendly and honest We started looking for a BMW from the dealership in Bellevue, where we live close by. Their salesperson told us that the dealership is going to give m We started looking for a BMW from the dealership in Bellevue, where we live close by. Their salesperson told us that the dealership is going to give me $1000 discount, which we found late on was actually an incentive from BMW. When I made the complaint to the salesperson, I was told that their management let him do so. I felt that the dishonesty should not be rewarded, so we ended up looking for cars at BMW Seattle. Stanley was very open and gave good suggestions (at that time we had not decided if we should go with a X3/X5/4 series convertible. Stanley was very helpful in our decision making.). He was up front with the information of the incentives that BMW had provided at the time, without our asking. We ended up ordering the car from him, which arrived ahead of the schedule that Stanley estimated. More

BMW 335i xdrive purchase Stanley Ng is very knowledgable and patient. He did a great job showing different cars and explaining their differences. I was not in a hurry and neit Stanley Ng is very knowledgable and patient. He did a great job showing different cars and explaining their differences. I was not in a hurry and neither was he. Cameron the Genius was also very helpful and good at demonstrating all the technology in the car. More

Never Again, BMW! I brought my car in today for an oil change and service. The indicator for lights had been on for 6 months but I couldn't find any lights actually out I brought my car in today for an oil change and service. The indicator for lights had been on for 6 months but I couldn't find any lights actually out. They said sometimes the lights jiggle out of place. Charged me $10/each to replace 4 lights that I am not sure were ever out. They told me my rear brakes showed service needed and I told them I had it done elsewhere a few months ago so they were going to just reset the indicator light. I come back to find that they did something and now my "break" indicator is permanently on and there's another service light showing a jacked up car that comes up when I start the car. The service guy said they tried to reset and couldn't, which triggered all the other errors. I would have to pay them $100 to change the sensor to see if that fixed the problem, and if it didn't I would have to pay another $200 to reset all the software, still no guarantee that it would fix anything. He said some 2009 vehicles had a defect which made this happen. Either way, I left with my car worse off than when I brought it in for "service." They were awful. Took no ownership for breaking my car and expected me to pay them more to diagnose the problem. Do the service guys get paid commission?!? I used to rave about my vehicle and my experiences with the local BMW dealerships. Now, I doubt I will ever recommend or purchase from them again. You should really educate your staff about customer obsession. More

BMW 3 Series Purchase Stanley was very patient and accommodating during my search for the right vehicle. I must have driven a dozen or more model and engine combinations. Stanley was very patient and accommodating during my search for the right vehicle. I must have driven a dozen or more model and engine combinations. Never was there the least bit of pressure. In the end I ordered a 335I from the factory with the exact color and options I wanted. I love the car. Thank you Stanley for all your help! More

BMW 328i xDrive Stanley provided great service. No pressure, and no phony sales tactics. I was set to order a custom car to get exactly the options and colors I wan Stanley provided great service. No pressure, and no phony sales tactics. I was set to order a custom car to get exactly the options and colors I wanted, but we were able to find a certified pre-owned on the lot that matched the options but had a different (but still acceptable) exterior color. I hate the price negotiation that's part of the car buying process, but Stanley was courteous throughout and was straightforward and honest throughout. I'm very happy with the car and the price we agreed on. And absolutely love the new car! Thanks again, Stanley! More

2007 BMW Z4 M I am very happy with the service I received from Stanley. The car is just what I was looking for. Thanks again Stanley. Thanks for keeping my othr I am very happy with the service I received from Stanley. The car is just what I was looking for. Thanks again Stanley. Thanks for keeping my othr car safe until i got back to pick it up. More