BMW of Albany

Tara made the service on my X5 very easy with little or no wait. The service department fixed my car very quickly. My car was waiting for me, clean and keys in it. no wait. The service department fixed my car very quickly. My car was waiting for me, clean and keys in it. More

We recently acquired our first BMW. Upon searching for the nearest service center, BMW Albany is one of the closest to Dothan, AL. Kay scheduled my service appointment and answered all my questions with p the nearest service center, BMW Albany is one of the closest to Dothan, AL. Kay scheduled my service appointment and answered all my questions with professionalism and sincerity. When I arrived for my appointment Kay and Tori were friendly and thorough with my check-in. My service was completed in about 2 hours. The lobby was comfortable and Tori kept me apprised of the status of my service. I appreciated the inspection video from the Service Advisor - Daniel Wakeham. It’s helpful to hear the results directly. Even though the wait may have been longer than normal I appreciated the thoroughness and friendliness of the service. staff. We will definitely return for future service. More

My X5 needed new tires they ordered them for me over the phone and scheduled date & time for install. I arrived at time scheduled and was greeted by a friendly staff. I also received a ride home so I did phone and scheduled date & time for install. I arrived at time scheduled and was greeted by a friendly staff. I also received a ride home so I did not have to wait and was picked back up when car was ready. I was informed about service by text and video as well. I had a very pleasant experience! More

I would like to say it was a wonderful experience and excellent service from start to finish Victoria was easy to work with. Would highly Recommend excellent service from start to finish Victoria was easy to work with. Would highly Recommend More

Always receive great service everytime I’m there. Tori is awesome . The team always welcomes you with a friendly smile and are always there to help. is awesome . The team always welcomes you with a friendly smile and are always there to help. More

I have been extremely pleased with the service of BMW of Albany and the service of Ms Hardin. They have been very efficient and met all my needs as a valued customer. I highly recommend them and I have been Albany and the service of Ms Hardin. They have been very efficient and met all my needs as a valued customer. I highly recommend them and I have been very pleased...Dr William R Berry III More

Tori always does a great job in keeping me informed and making sure that my service is on time. I receive regular texts from her informing me of the progress of the service that I am receiving. making sure that my service is on time. I receive regular texts from her informing me of the progress of the service that I am receiving. More

BMW always provides good service. I really appreciate the excellent customer service I always receive from Ms. Victoria Hardin and Mr. Rob Roy. Great Job! excellent customer service I always receive from Ms. Victoria Hardin and Mr. Rob Roy. Great Job! More

Professional service with personal care! It is always a pleasure for BMW of Albany to service my car. I know that you will provide the best service. Keep up the awesome work. pleasure for BMW of Albany to service my car. I know that you will provide the best service. Keep up the awesome work. More

I am always impressed with the service that I receive at this dealership. The reason that I choose to purchase cars from them is because of the excellent service that I receive after the sale. Anytime I h this dealership. The reason that I choose to purchase cars from them is because of the excellent service that I receive after the sale. Anytime I have a problem or issue with my vehicle, I know all I have to do is give Tori a call and it will be taken care of ASAP. She always treats me with respect and listens to and addresses any complaints that I have. When my car requires service, She makes sure to accommodate me. She always gets my vehicle scheduled as soon as possible and she gives me frequent updates throughout the repair. She always gives me very accurate estimates, before any work is performed on my vehicle, toand I have never experienced any "surprise billing. I will continue to use this dealership for this reason. More