BMW of Alexandria

Terrible experience at BMW of Alexandria. I brought my car in for routine service, and when I picked it up, I found a nail in one of the tires. The dealership immediately denied any responsib I brought my car in for routine service, and when I picked it up, I found a nail in one of the tires. The dealership immediately denied any responsibility, claiming the nail was already there — even though they performed a full inspection when I dropped it off and sent me a report that made zero mention of any nail or tire damage. When I questioned this, the manager gave me a completely contradictory excuse, saying they “didn’t inspect that tire.” So which is it? Either they didn’t inspect the tire (which would be negligence) or they did and are lying about the damage. Either way, it’s clear they were more interested in deflecting blame than actually helping a customer. In the end, they forced me to pay for a brand new tire out of pocket for damage that clearly happened while the car was in their care. This dealership is either careless, dishonest, or both. I won’t be coming back — and if you care about being treated fairly, you shouldn’t either. More

Today was one of the worst experiences at a service center I have ever had in my life. I went in for an oil change at 1:00 p.m. and I did not leave until 4:45 p.m. After several attempts to ask why it center I have ever had in my life. I went in for an oil change at 1:00 p.m. and I did not leave until 4:45 p.m. After several attempts to ask why it was such a delay I was simply told that there was something going on with the oil that they had and later was told that they were training a new individual in service. At no time did I have an opportunity to speak with the service manager because he / she apparently wasn't there. I do not recommend this location for any type of service, if a simple oil change cannot be completed in the proper time limits. This was my first time at this location I have had several experiences with different dealership service centers such as Audi, Cadillac, Lexus and they have all been quite Superior than the experience that I had today. Lee Bris More

Customer service was great. The process was Very easy. Salesman knew just what were looking for. The process was Very easy. Salesman knew just what were looking for. More

The salesman and finance representative were each extremely knowledgeable, professional and very pleasant to work with. It was by far the best car buying experience EVER!! Highly recommend BMW of A extremely knowledgeable, professional and very pleasant to work with. It was by far the best car buying experience EVER!! Highly recommend BMW of Alexandria. You won’t regret it. More

Service has been excellent since purchasing my CPO X3 in Sept 2024.. Brittany Gunn took great care of me this month for a recall notice! Sept 2024.. Brittany Gunn took great care of me this month for a recall notice! More

I will say the only one person who saved my perspective of this location was A.J Wiggins. My husband and I are visiting my parents for the holidays and we wanted to make sure that we take care of my mom’s of this location was A.J Wiggins. My husband and I are visiting my parents for the holidays and we wanted to make sure that we take care of my mom’s BMW before we leave. Moreover, we have years of relations with owning multiple bmws and getting serviced at our local bmw dealership. The closet location to my parents were in Alexandria and Fairfax. We chose this location because we were able to secure a loaner in a short notice. Honestly, despite many unethical events and going back and forth while working with a different advisor and supervisor, they honored the total price for service and parts which should have been done in the first place. When my mom and I went to drop off the loaner, the only person who showed professionalism, consideration and integrity was AJ Wiggins. He asked if we were helped, seeing that we were waiting for a while and showed me and my mom consideration and also made sure that he updated us as things were slowly progressing. Despite not being the assigned advisor to us, he showed considerable willingness to help. If I have any friends or family who needs recommendation for this location, the only person I would refer is A.J Wiggins who is the service advisor. He is the only person that we felt who went outside and beyond. Thank you for doing that. It is these type of professional attitude and actions that will make a customer come back while building trust. This is done not out of personal gain but it is the right thing to do. I could feel that. And that is why, I wanted to write this long review for him. He earns it. More

Kevin Mahoney was the best auto salesman with whom I've ever dealt. He was courteous, knowledgeable and able to get the exact vehicle I wanted. ever dealt. He was courteous, knowledgeable and able to get the exact vehicle I wanted. More

Our salesman Abed was amazing patient and helpful, making our purchase an enjoyable experience and representing BMW superbly. our purchase an enjoyable experience and representing BMW superbly. More