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BMW of Alexandria
Alexandria, VA
751 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers.
With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 751 reviews
April 25, 2024
I would never recommend this dealership. I had an appointment at 12pm to replace my windshield. The service associate, Pablo told me that he doesn’t want to work for it because he doesn’t I had an appointment at 12pm to replace my windshield. The service associate, Pablo told me that he doesn’t want to work for it because he doesn’t have time to deal with my insurance company. He told me I have to pay the cost by myself and get reimbursement from my insurance company. What a customer service he has! My insurance company gave a reference number and had sent a request through an email but he didn’t even check it out. I understand why the customer reviews are 3.7. More
by Hana
Employees Worked With
Pablo
Helpful April 24, 2024
I was very impressed by BMW of Alexandria’s excellent service on a very short notice. Thanks to Ayannah Carson and her team. I’m back on the road again. service on a very short notice. Thanks to Ayannah Carson and her team. I’m back on the road again. More
by Fritz
Employees Worked With
Ayannah Carson
April 22, 2024
He does not keep his word. Buying the car here was one of the worst decisions. Never buy their extended warranty or other services package product. During the purchase, he make Buying the car here was one of the worst decisions. Never buy their extended warranty or other services package product. During the purchase, he make it sound it the warranty is easy to cancel and it will be refunded. Now after 4 months, we still have not received any refund for the cancelation of the extended warranty. Worse thing is that he is no longer nice to do if you ever decide to cancel the packages. More
by hskim012
Employees Worked With
March 23, 2024
BMW of Alexandria's service department was unfortunately one of the worst experiences I've had with BMW, which should live up to be the luxury brand that it markets itself to be. I dropped my car off on Fri one of the worst experiences I've had with BMW, which should live up to be the luxury brand that it markets itself to be. I dropped my car off on Friday to be seen for an iDrive system malfunction which ended up drowning the battery. I was promised a loaner, then upon arrival was told the loaner wasn't available and they refused to drive me back to my home as it was an extra 2 miles outside the radius of their shuttle. Upon being firm, they provided me with an "older loaner." I left my vehicle and did not hear back until Tuesday, upon reminding them to get back to me, at which point I received a video from the technician and a repair estimate totaling over $5,500. In the video, the technician contradicted himself and said that the repairs were not guaranteed to fix the issues. It was obvious that the technician and service managers did not listen to my issues. Furthermore, I was told that my engine mounts were completely blown out and had to be replaced at a cost of $3,500. I picked my car up immediately, and took it to BMW of Silver Spring. There, the issue was diagnosed immediately and fully covered under warranty. The technician there double checked the engine mounts and found them to be completely fine, as they only go out at around 100,000 miles (my car is at 55,000). I ended up only needing to replace my battery, as everything else was covered under my warranty, which BMW of Alexandria wanted to charge me thousands of dollars for. Their service department blatantly tried to rip me off for thousands of dollars, which is immoral and possibly illegal. This is not what should be expected from a BMW dealership and I recommend to avoid this place at all cost. More
by Danielmazo
Employees Worked With
February 25, 2024
Alexandria BMW provided excellent service today and every time I’ve used them over the past eleven years. The requested service was completed as well as a multi point inspection which is complementary. every time I’ve used them over the past eleven years. The requested service was completed as well as a multi point inspection which is complementary. Bella, my helpful service rep, gave me an estimate of cost and time to complete the requested maintenance items. More
by Cttstevens
Employees Worked With
Bella
February 12, 2024
Mr.Bulent and Mr.Alp made my dream come true in a very short period of time. They were very helpful and explained all the details very clearly. I am so glad to be in a very right place with the right peop short period of time. They were very helpful and explained all the details very clearly. I am so glad to be in a very right place with the right people. Thank you so much! Ulku Murat More
by ulkumurat
February 01, 2024
Krishna was my sales rep. She did a wonderful job keeping me informed and helped to make sure I had all the information needed to have a successful car purchase. She did a wonderful job keeping me informed and helped to make sure I had all the information needed to have a successful car purchase. More
by Ron
Employees Worked With
January 27, 2024
The showroom is uptodate. The salesman Nikki was very knowledgeable and explained all the options to us. The salesman Nikki was very knowledgeable and explained all the options to us. More
by Partha
