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BMW of Alexandria

Alexandria, VA

4.3
931 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers. With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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499 South Pickett Street

Alexandria, VA

22304

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Showing 931 reviews

July 01, 2025

For an oil chance and tire replacement. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took. More

by braylon.warrior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who it was
Jul 01, 2025 -

BMW of Alexandria responded

Thank you for your feedback. We appreciate your patience and will use your comments to help improve our efficiency moving forward.

June 28, 2025

Have been a customer for nearly 25 years/enjoy the thorough approach to servicing a car. More

by rgclemmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ina Pacheco
Jun 30, 2025 -

BMW of Alexandria responded

Thank you for your loyalty over the past 25 years! We truly appreciate your continued trust and are glad to hear you value our thorough approach to service. We look forward to many more years of taking care of your vehicle.

June 26, 2025

This dealership is my go to for all of my service needs large and small. More

by elove33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for the loyalty and trust. we appreciate being your go-to for service and look forward to seeing you again!

June 26, 2025

Excellent experience. I was able to get a prompt appointment, and I was seen on time. I appreciate the extra effort to help get a loaner. I was updated regularly while my More

by torrancebrendan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxim
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing this, glad to hear everything from scheduling to checkout went smoothly. We appreciate the feedback and look forward to your next visit!

June 26, 2025

Courteous efficient and satisfactory performance by entire team. Maxim in service department deserves especial praise. More

by baliriza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxim
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for the great feedback! We’re glad the team made your visit a positive one and appreciate you choosing us.

June 26, 2025

My wife paid for oil change the same day of service. She paid what the dealer charged. A dealer employee called me 5 days later claiming that I owed less than $20 in taxes and threatened that they would More

by Disgusted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
First name is Maxim
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience. We’re sorry to hear about the confusion regarding the billing and the delay in service. For assistance and to address your concerns directly, please email our care team at careteam@bmwofalexandria.com. We appreciate your feedback.

June 26, 2025

Brought our BMW in to get the headlight reprogrammed. They stated they had to remove the whole bumper to check the light connection because the program was failing to connect. They charged us $1300 to re More

by earkessiler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t see his information here
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing this feedback. We're sorry to hear about your frustration with the service experience. If you’d like to discuss this further, please reach out to our management team at careteam@bmwofalexandria.com so we can review the situation in detail.

June 26, 2025

Staffing are polite and friendly. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high. More

by oki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Smirna Paiz-Romero
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your feedback. We’re glad to hear the team was polite and friendly, and we’ll be sure to share your comments about appointment availability and pricing with management for review.

June 26, 2025

Super friendly and professional staff that got the job done. I would go back again More

by gilder_ox_5w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Inna
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for the feedback — we’re glad to hear you had a positive experience and look forward to welcoming you back next time!

June 26, 2025

Service center is very busy and it needs more staffing. Thanks to Esmirna Paiz-Romero for her attention, efficiency and friendliness. More

by oki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esmirna Paiz-Romero 5stars
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for the feedback, we appreciate you taking the time to share your experience and will be sure to pass along your comments about improving staffing to our team.

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