
BMW of Alexandria
Alexandria, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 931 reviews
For an oil chance and tire replacement. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took. More
Excellent experience. I was able to get a prompt appointment, and I was seen on time. I appreciate the extra effort to help get a loaner. I was updated regularly while my I was able to get a prompt appointment, and I was seen on time. I appreciate the extra effort to help get a loaner. I was updated regularly while my car was in the shop, and costs were transparent. Checkout was smooth too, very friendly staff. More
My wife paid for oil change the same day of service. She paid what the dealer charged. A dealer employee called me 5 days later claiming that I owed less than $20 in taxes and threatened that they would She paid what the dealer charged. A dealer employee called me 5 days later claiming that I owed less than $20 in taxes and threatened that they would pass the bill to collections if I did not pay by the end of the day. I asked to speak with his supervisor, she did not call me. To make things worse, service was slow. More
Brought our BMW in to get the headlight reprogrammed. They stated they had to remove the whole bumper to check the light connection because the program was failing to connect. They charged us $1300 to re They stated they had to remove the whole bumper to check the light connection because the program was failing to connect. They charged us $1300 to remove the whole front bumper, just to realize it was just a bad fuse. The fuse should've been checked first. The fuse should have been one of the first checks they did…but instead they went full extreme because they wanted to milk us for a much as they could. I know this won’t go far and most folks including the dealership won’t care, but this is such a scam and rip off. Because if there overzealous ambition to make money, they charged us $1300 for a fuse! It’s sad because living in the DMV area, there not a lot of authorized BMW dealerships. This shop has locked up the area and can over charge and charge for things they shouldn’t need to do, just to make a fast $1300. More
Staffing are polite and friendly. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high. More