BMW of Alexandria

The service rep Myrana was so kind and helpful. I recommend working with her all the time. I recommend working with her all the time. More

I was pleasantly surprised with how relatively quickly my car was serviced. The waiting area was comfortable with a nice coffee selection and snacks. Most importantly Maxim kept me informed throughout the mo car was serviced. The waiting area was comfortable with a nice coffee selection and snacks. Most importantly Maxim kept me informed throughout the morning. More

Jason was extremely helpful throughout the process and communicated with me throughout the entire repair process of my vehicle. Would definitely recommend this dealership if your BMW is in need of repair. communicated with me throughout the entire repair process of my vehicle. Would definitely recommend this dealership if your BMW is in need of repair. More

The sales process was pretty straightforward until financing got involved and initially showed me an interest rate in the high 7% range while I have an 820 credit score. It was reduced after they subm financing got involved and initially showed me an interest rate in the high 7% range while I have an 820 credit score. It was reduced after they submitted to more banks other than BMW and CapitalOne. Then came the sales pitch for all of the additional warranties. This needs to be done during the sales process and NOT the end when all you want to do is sign the paperwork. I then purchased the dealer applied Cilajet ceramic coating. What a mistake! As I read on a few sites, the dealer is not a professional detailer and it really showed. The First time they returned the car with water marks on the hood, dirty door panels and had not touched the roof. To make it up to me they brought a loaner to my workplace and took the car. I got it back yesterday and although it looks “cleaner”, there are still some swirl marks and hard water spots still on the hood. Like other websites have said, give your $1K to a professional detailer and skip the dealer! More

Excellent and timely service. Will definitely return. Always get good service from this location and department Will definitely return. Always get good service from this location and department More

Every time I visited the Alexandria service center, I am always satisfied with their services. Staffs are professional. always satisfied with their services. Staffs are professional. More

I arrived for my service appointment but missed their “4:45 PM” cutoff—despite arriving on time—because it took them ten minutes just to check me in. The dealership felt chaotic and unfriendly from the s “4:45 PM” cutoff—despite arriving on time—because it took them ten minutes just to check me in. The dealership felt chaotic and unfriendly from the start. When I pulled in, they were unloading cars from a truck onto an already packed lot, creating a traffic jam. No one was directing cars, and the space was so tight I hit a curb. When I returned the next day for service, I was told to stand on a carpet and wait—like livestock at a market—while an entire room of employees sat behind computers. Only one person was actually helping customers. After check-in, they called my phone and instructed me to text the number, without explaining why. It turned out they were forcing me to opt in to text updates about my car. A few hours later, with no staff in sight, I texted for an update. The replies were clearly generic templates, nobody signs a message with their first and last name. The so-called “service video” was useless—just a quick shot of my car’s underside with no explanation. The waiting area was basic: just rows of chairs. Other BMW dealerships I’ve visited offer desks and comfortable seating, which matters when you’re stuck there for 3.5 hours for an oil change. Even the drink station was being refilled while the waiting room was full—something that should be done during downtime. My service advisor never came to give me a verbal update; instead, I was notified by text when my car was ready and asked to approve the service on my phone. When I went to get my car, I was told I needed to see the cashier—located in a completely different part of the service department with no signage. I wandered around asking random people if they were the cashier until I finally found her. She asked for my ID but then still couldn’t figure out my name, even with it in her hand, and asked multiple times. When she eventually located my keys, she handed me documents to sign without explanation. I noticed a desk labeled “Courtesy Car,” but no one had ever offered me one. The two employees sitting there seemed more interested in watching a video online than helping customers. When I finally reached my car, I set down my things and stopped briefly at the shop. The attendant didn’t greet me, the selection was sparse, half the items weren’t priced, and the one thing I picked up—a car air freshener—was expired. Back at my car, the cashier approached me again, saying I needed to sign something else. At that point, I didn’t even ask what it was—I just wanted to leave. In short: disorganized, unhelpful, and lacking even basic customer service. I won’t be returning. More

Very prompt and professional service provider. Customer service so far has been satisfactory and feedback through texts on time. Customer service so far has been satisfactory and feedback through texts on time. More

Fritz (&Eric) impressed even me, and my military OCD! Done with repairs before I had a chance to finish my espresso. 10-out-of-10! Once, right, the first time; period! Done with repairs before I had a chance to finish my espresso. 10-out-of-10! Once, right, the first time; period! More

They were friendly and did a great job! Max did a great job and got me out as quickly as possible. Thank you! Max did a great job and got me out as quickly as possible. Thank you! More