BMW of Alexandria

Yesterday, I brought my BMW X7 to the dealership for the brake recall service. Daniel Braslavskiy was my service advisor. I informed him that I would need the car back by Saturday the latest, as I am going brake recall service. Daniel Braslavskiy was my service advisor. I informed him that I would need the car back by Saturday the latest, as I am going taking it on a long trip. Daniel immediately let me know that he was concerned the recall work might not be completed in time. He explained that it takes two days ti recieve the parts from BMW and several days for the computer to run diagnostics and ensure the brake system functions property. Instead of rushing the job, he advised that I return after my trip and scheduled a loaner car for me. This solution made much more sense and gave me a peace of mind. While reviewing the service history, Daniel also noted that an oil change and brake fluid flush were over due. He took care both sevices while the car was at the dealrship. I also had alighment and tire rotation completed at the same time. Daniel was exceptional throghout the entire process. He clearly explained everything, provided a realistic timeline, and made sure i was comfortable with the plan. His professionalism, attention to detail, and customer-first attitude were outstanding. BMW of Alex is lucky to have Daniel on their team - he exemplifies what excellent service should look like. More advisors like him would ensure every custimer feels confident and well cared for when bringing in their cars for service. I highly recommended Daniel Braslavskiy an A+ customer service! Andrew - X7 More

Dealer is very slow even if you have an appointment. Prices are through the roof, $200 to install an engine air filter. No manager on site so many people had no one to complain to. They didn’t even set Prices are through the roof, $200 to install an engine air filter. No manager on site so many people had no one to complain to. They didn’t even set the next service due information on my display. They try to upsell everything. More

Horrible service appointment. Long wait to speak to service rep even though I had an appointment. Over 4 hour wait for routine maintenance to be completed. Invoice had to be run 3 Long wait to speak to service rep even though I had an appointment. Over 4 hour wait for routine maintenance to be completed. Invoice had to be run 3 times to correct prices to match quoted prices. Service rep was inexperienced and/or not knowledgeable. More

The service was great but the wait was too long. Five hours for oil change is verylong. I will definitely going back to the dealership. I hope the waiting time will improve. Thank you Five hours for oil change is verylong. I will definitely going back to the dealership. I hope the waiting time will improve. Thank you More

Parts & Service were amazing! Superior customer care & attention. Special shouts out to Eric in Parts Dept. & Fritz in Service Dept. Thanks guys for the assistance! Superior customer care & attention. Special shouts out to Eric in Parts Dept. & Fritz in Service Dept. Thanks guys for the assistance! More

For an oil chance and tire replacement. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took. More

Have been a customer for nearly 25 years/enjoy the thorough approach to servicing a car. thorough approach to servicing a car. More

This dealership is my go to for all of my service needs large and small. large and small. More

Excellent experience. I was able to get a prompt appointment, and I was seen on time. I appreciate the extra effort to help get a loaner. I was updated regularly while my I was able to get a prompt appointment, and I was seen on time. I appreciate the extra effort to help get a loaner. I was updated regularly while my car was in the shop, and costs were transparent. Checkout was smooth too, very friendly staff. More

Courteous efficient and satisfactory performance by entire team. Maxim in service department deserves especial praise. entire team. Maxim in service department deserves especial praise. More