BMW of Alexandria

Believe these other low reviews. This company most have new dollar quotas for service because they tried to turn my routine oil change on a car with only 60k miles into a $1500 thing This company most have new dollar quotas for service because they tried to turn my routine oil change on a car with only 60k miles into a $1500 thing. I declined all the extras. On my way home after the oil change my check engine light came on. I return to this place and they tried to pretend i had a blown thermostat. Cost? $500 plus labor. It was such an obvious scam. I told them to bring me my xxxx car because they are crooks! More

The worst service ever! So, my X5 is 4 years old and of course it's no longer under warrantee. Now, when I go in for service, they suddenly find all of these things wrong So, my X5 is 4 years old and of course it's no longer under warrantee. Now, when I go in for service, they suddenly find all of these things wrong with the car (to the tune of $5000). Where were all of these problems 6 months ago, when it was still under warrantee and BMW would have to foot the bill????? Anyway, a few weeks ago, they installed a new e-brake switch to "correct" a problem - A Parking brake malfunction light kept appearing on the dashboard. They replaced the switch for $600 (ouch). A couple of weeks later, the warning light reappeared, and kept reappearing ALL the time. (Very annoying). I take the car back to the dealer, and now they tell me the whole e-brake unit has to be replaced... for $2200!!! (OUCH!!!) I argued with them and asked them to take the $600 off my bill, because that obviously was not the problem. Of course, they did not do this. Anyway, then the "advisor" tells me that I shouldn't drive the car and tries to get me into a loaner (so they can make even MORE money, of course). He gives me some BS story about how dangerous it would be to drive the car around like that, and that it would take several weeks to get the part in. Really??? I declined the loaner. The next day, the adviser calls and says that miraculously the part came in early! OH, WHAT A SURPRISE!!!! Anyway, I got the car into the shop today, and they hopefully fixed the problem... but of course, they charged me even more money (to add insult to injury). This dealer has lost my business forever. I will go to the one in Rockville next time... oh, and more importantly buy my new X5 from them next year as well. More

I scheduled my car for oil change @ 79. 95 with bmw Alexandria. 06/25/2022 8.00 am I dropped my car. Service advisor Javier Regalo also recommended me Standard Scope, Air filter Cartrige R 95 with bmw Alexandria. 06/25/2022 8.00 am I dropped my car. Service advisor Javier Regalo also recommended me Standard Scope, Air filter Cartrige Replace, Micro filter Replace and performance brake flush at total cast of $902.14 including all taxes and shop charges. And he offered me complementary car wash too. I trusted him and dropped my car. Later he called me and recommended additional services like BG coolant system, rear final drive, fuel injector cleaner Services and also replacement of both rear tires in additional cost of $1213.09. All I was paying from pocket. So I refused for additional service 0f $1213.09. I was keep monitoring my car through App. They moved my car 1pm in work shop and hardly work 2 hours on my car. And 3 pm SA Javier called me car is ready for pick up. I asked him. How much you charged hourly. He said $175. Then I asked him. Your mechanic worked just 2 hours on my car. Why you charging me $902.14 just for service. He got very mad on me and started asking me personal questions. Instead of $902.14 he charged me $911.14. He pulled my car. I noticed car was not washed and vacuumed. I opened door and showed him dirt on my car floor. I complained him that you offered me complementary car wash. SA Javier Regalo was very rude and disrespectful with me. He said do I want free car detailing. I said no I just want vacuum. I left dealer ship in this situation. I took my car to tire shop to check rear tires. Both tires were in good condition. After that I was very confused. I m thinking I paid them $911.14 just for oil change. I m thinking BMW Alexandria made me fool and rube me. I will never go there again in any kind of service. Although I also live in Alexandria and they are located 6 miles from my apartment More

This is by far the worst dealer for service. Every time I’ve gone there always problems and issues. One time for a replacement of a tire took four hours. Another time the told me to wait in the Every time I’ve gone there always problems and issues. One time for a replacement of a tire took four hours. Another time the told me to wait in the lobby to be called up for a loaner car. After waiting an hour, I went to the counter to ask and they told me they didn’t have any. Will never go back to this dealer for service. Planning to buy a new car this month and it won’t be from here!! More

We purchased our car in January 2017 with the cilijet coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have ema coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have emailed them repeatedly, including the General Manager, and no reply. Great car, but there’s simply no service. I can’t answer most of the survey questions for the rating since I can’t get the service scheduled! More

Avoid this place. I would give ZERO stars but I don't see that as an available option. This dealership provided the absolute WORST service we have ever experienced at I would give ZERO stars but I don't see that as an available option. This dealership provided the absolute WORST service we have ever experienced at any car dealership. We recently moved to this area and had a service light on our BMW. I called and made an appointment and was told that the morning was the best time to come because the wait would not be as long. After 4 hours, we were told that we needed some work done on the car and that our $3500 extended warranty we purchased at the BMW dealership in Huntsville, AL would only cover a portion of the repairs. On top of that, they said even after the repairs were done, this may not fix our problem. Even though they got an approval from the extended warranty company, the Service Manager said that they would repair our car, but would have to keep it until they actually received the money from the warranty company. My husband said can we get a loaner, as we just moved here 5 days ago and don't have our other car here with us and we have other appointments today. He told us that they only give loaners to their 'loyal customers'. We said we haven't had an opportunity to become loyal customers as we just moved to the area; however, we have owned the BMW for over 5 years. They would not try help us in any way - by they I mean the Service Manager (Todd Hartje) and the General Manager (Omar Stwodah) when we asked to speak to him. Furthermore, all of our conversations took place with them in the middle of the service area until we asked can we go to your office and discuss this. We left very dissatisfied, 5 hours later, and still with a service light on our car. We were charged $200 for the diagnostics. When we told them we just our car back, it took them an additional 45 minutes to bring our car to us, without the customary BMW wash. The Service Manager and General Manager were basically rude and condescending and displayed microaggressive behavior. I will never spend my money at an establishment like that. Never once did the General Manager or Service Manager try to help our situation, they only told us what the would do for their loyal customers. We called BMW of North America to file a complaint against BMW of Alexandria and they recorded our complaint but did not say what the corrective action against BMW of Alexandria would be. My husband likes the way the BMW drives, but after this experience, even he is considering going back to Lexus or Genesis. I only went to this place because we were staying at the Embassy Suites and I looked for closest BMW dealership. I should have read the reviews first. PLEASE AVOID THIS PLACE. More

First was told there was an allocation for an X6 M50 and placed a deposit. Andri never got back to me and when he finally did he said they didn’t have an allocation. I was being dodged on purpose. Went placed a deposit. Andri never got back to me and when he finally did he said they didn’t have an allocation. I was being dodged on purpose. Went back for an X3 M40 for my wife, the representative stopped responding and when I finally got a hold of someone the vehicle on lot I was going to purchase was sold. This place doesn’t care about customers now because it’s a sellers market but the tables will turn. Remember how they treat us when they don’t need us. More

mathew garapic assisted me in getting the bmw x7 m series that i wanted thank you so much matt and the whole team woo that i wanted thank you so much matt and the whole team woo More

Went in for oil change. Writer tried to say I needed a spark plug maintenance item. The car has 41k miles it is a 60k mile item I took my keys and left. Avoid spark plug maintenance item. The car has 41k miles it is a 60k mile item I took my keys and left. Avoid More

100000000000000000 stars for you ANDRES!!!! This is the second vehicle I am buying from BMW Alexandria and I can honestly say that both times ANDRES made this experience not only stress free but very enjoy second vehicle I am buying from BMW Alexandria and I can honestly say that both times ANDRES made this experience not only stress free but very enjoyable! Thank you so very much ANDRES for taking the time to patiently work with me and my spouse and for helping us make the best decision and ultimately choose the vehicle that best fulfills our current needs and expectations. YOU are very knowledgeable and patiently teach us how to use all the features in both vehicles. I am glad BMW has an amazing, hard working and reliable person who also happens to speaks Spanish which made things even more exciting because my spouse speaks Spanish only. Andres, on behalf of my spose and myself we want to THANK YOU for being so humble, incredible, professional and empathetic human being you are! Blessings and happy holydays from our family to yours! Victor, Jorge Odir and Luis More