BMW of Alexandria

Horrible service appointment. Long wait to speak to service rep even though I had an appointment. Over 4 hour wait for routine maintenance to be completed. Invoice had to be run 3 Long wait to speak to service rep even though I had an appointment. Over 4 hour wait for routine maintenance to be completed. Invoice had to be run 3 times to correct prices to match quoted prices. Service rep was inexperienced and/or not knowledgeable. More

The service was great but the wait was too long. Five hours for oil change is verylong. I will definitely going back to the dealership. I hope the waiting time will improve. Thank you Five hours for oil change is verylong. I will definitely going back to the dealership. I hope the waiting time will improve. Thank you More

Parts & Service were amazing! Superior customer care & attention. Special shouts out to Eric in Parts Dept. & Fritz in Service Dept. Thanks guys for the assistance! Superior customer care & attention. Special shouts out to Eric in Parts Dept. & Fritz in Service Dept. Thanks guys for the assistance! More

For an oil chance and tire replacement. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took. It took me 4 hours to retrieve my car and I went as soon as they opened. Only giving lower rating due to how long it took. More

Have been a customer for nearly 25 years/enjoy the thorough approach to servicing a car. thorough approach to servicing a car. More

Super friendly and professional staff that got the job done. I would go back again done. I would go back again More

Courteous efficient and satisfactory performance by entire team. Maxim in service department deserves especial praise. entire team. Maxim in service department deserves especial praise. More

Brought our BMW in to get the headlight reprogrammed. They stated they had to remove the whole bumper to check the light connection because the program was failing to connect. They charged us $1300 to re They stated they had to remove the whole bumper to check the light connection because the program was failing to connect. They charged us $1300 to remove the whole front bumper, just to realize it was just a bad fuse. The fuse should've been checked first. The fuse should have been one of the first checks they did…but instead they went full extreme because they wanted to milk us for a much as they could. I know this won’t go far and most folks including the dealership won’t care, but this is such a scam and rip off. Because if there overzealous ambition to make money, they charged us $1300 for a fuse! It’s sad because living in the DMV area, there not a lot of authorized BMW dealerships. This shop has locked up the area and can over charge and charge for things they shouldn’t need to do, just to make a fast $1300. More

Service center is very busy and it needs more staffing. Thanks to Esmirna Paiz-Romero for her attention, efficiency and friendliness. Thanks to Esmirna Paiz-Romero for her attention, efficiency and friendliness. More

Staffing are polite and friendly. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high. More