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BMW of Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.3
960 Reviews
BMW vehicles are known for delivering world-class driving experiences, and at BMW of Alexandria, we aim to deliver world-class customer service experiences. We've proudly worked with shoppers from all over Washington DC, Arlington VA and Springfield VA, and we'd be only too happy to serve you as well. Whether you're seeking cutting-edge BMW models like the BMW X3, X5, X1, M440i or 330i, or have your eye on some of the competitively priced premium used cars for sale at our Alexandria VA dealership, you can count on finding friendly and extensively experienced associates here at our dealership to guide you to the perfect vehicle and financing plan for you. And even years down the road when your vehicle needs service or genuine BMW replacement parts, you can depend on the certified BMW technicians at our service center for all your repair needs.
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499 South Pickett Street

Alexandria, VA

22304

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Showing 960 reviews

June 25, 2025

Daniel Braslavskiy, the people in driveway and the loaner car staff were very prompt, courteous and attentive! I just wish your phone service e was better. More

by msangelesv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Braslavskiy and people in driveway , Farah Islam
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for your kind words about Daniel and our team’s service! We appreciate the feedback regarding phone service and are always looking for ways to improve.

June 25, 2025

Jason McNally did an excellent job managing the service on my BMW 528xi. The technical execution was also superb. I noticed a very positive difference immediately. I have returned to using the BMW deale More

by lsbehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason McNally
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your positive experience with Jason and our service team. We’re glad to hear the technical work made a noticeable difference and that you’ve chosen to continue trusting us with your BMW.

June 25, 2025

The service department is excellent. They are efficient and communicate well. I love being able to pay the bill remotely. More

by Smipm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcello Minor
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for the kind words! We’re happy to hear you appreciate the efficiency and communication of our service team, as well as the convenience of remote billing.

June 25, 2025

Process from start to finish was fantastic! My service tech, Fritz kept me up to date with daily texts to let me know status of car. Car was fixed timely and returned to me promptly! More

by S.lisa.caccamo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Fritz Liebig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your great experience! We’re glad Fritz kept you informed and that your service was timely and smooth from start to finish.

June 25, 2025

Very quick to answer my questions and set me up to get my car fixed at a good time frame. More

by Protonmorph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jun 27, 2025 -

BMW of Alexandria responded

We appreciate your feedback! Glad the team was quick to respond and helped schedule your service at a convenient time.

June 25, 2025

The dealership provided outstanding and speedy service at a time of need. The Service representative was very professional and courteous. More

by Erica Smith
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jason McNally
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your positive experience! We’re glad the team provided professional, courteous, and timely service when you needed it most.

June 24, 2025

When an appointment is made for an oil change, the wait should not be more than 1.5 hrs. 4-5 hours is not acceptable and defeats the purpose of making an appointment. If the dealership is not competent to More

by No
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Jun 27, 2025 -

BMW of Alexandria responded

Thanks for sharing your feedback. We appreciate you letting us know about the wait times for your oil change appointment. We’re always working to improve scheduling and service flow to better accommodate our customers’ needs.

June 24, 2025

A competent professional organization. They do quality work. I’ve been happy with their service since I bought my car in 2017 More

by Tciantra
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esmira Piaz Romero
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for your continued trust since 2017. We’re glad to hear you’re happy with the quality service provided. We look forward to supporting you and your vehicle for years to come!

June 24, 2025

The service I received from BMW of Alexandria far exceeded my expectations. From start to finish, everyone was professional, courteous, and friendly. My service advisor, Fritz, went above and beyond More

by LCH49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fritz Liebig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your positive experience! We’re thrilled Fritz and the team exceeded your expectations with their professionalism and care. We look forward to being your trusted service provider for all your vehicle needs.

June 23, 2025

Excellent service. If you had at least 2 or 3 Maxim, you had nothing to worry. More

by Javier Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxim Reznichenko
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for the great feedback! We’re glad Maxim provided excellent service, and we appreciate your confidence in our team.

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