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BMW of Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.3
960 Reviews
BMW vehicles are known for delivering world-class driving experiences, and at BMW of Alexandria, we aim to deliver world-class customer service experiences. We've proudly worked with shoppers from all over Washington DC, Arlington VA and Springfield VA, and we'd be only too happy to serve you as well. Whether you're seeking cutting-edge BMW models like the BMW X3, X5, X1, M440i or 330i, or have your eye on some of the competitively priced premium used cars for sale at our Alexandria VA dealership, you can count on finding friendly and extensively experienced associates here at our dealership to guide you to the perfect vehicle and financing plan for you. And even years down the road when your vehicle needs service or genuine BMW replacement parts, you can depend on the certified BMW technicians at our service center for all your repair needs.
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499 South Pickett Street

Alexandria, VA

22304

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Showing 960 reviews

June 23, 2025

Entire car service experience was amazing; from drop off, provided loaner, in between updates/communication/ confirmations to pick up. Huge thanks to Bulent, Ina, Kathleen, Steve and cashier crew. Whole team More

by ilker.arslan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bulent Inal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ina, Kathleen, Steven
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your fantastic experience! We’re thrilled the entire team made your service visit smooth and pleasant. Your kind words mean a lot!

June 23, 2025

Technical inspection was very thorough and the needed work was done with care of details. The staff were very polite and helpful. More

by Munch
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cynthia Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience! We’re pleased to hear the inspection was thorough and the work was done with attention to detail. Your kind words about our staff are appreciated.

June 23, 2025

Mike Smith was exceptional! He's very thorough and took the time to explain, and go over the services needed, cost associated with those and what would be covered. It was our fi More

by Q7991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for your feedback! We’re glad Mike provided thorough, clear explanations and made your first visit a positive one. Welcome to the area, and we look forward to serving you again!

June 23, 2025

Good customer service. Good with providing you with service timing and update. Loaner dept. is also good. More

by hemshah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxim Reznichenko
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for your kind words! We’re glad you had a positive experience with our service team and loaner department. We look forward to assisting you again!

June 23, 2025

Max was terrific. Got me the service I needed and even needing new rear tires we scheduled a future appointment. Thank you! More

by alcrittenden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Jun 23, 2025 -

BMW of Alexandria responded

Thank you for the kind feedback! We're glad to hear your visit went smoothly and appreciate you scheduling your next appointment with us. Looking forward to seeing you again soon!

June 22, 2025

The service department was amazing, Bella Diaz is a rock star!!!! She provided top notch customer service and made sure I was always updated on the status of my car. More

by Dajuan Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Diaz
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for your feedback! We’re glad Bella and the service team provided you with excellent care and kept you well informed throughout. We appreciate your trust and look forward to serving you again!

June 22, 2025

This was my best ever car buying experience thanks to the support of Andril Bedratenko the salesperson. From the first contact he worked tirelessly to address and resolve all issues that we encountered alon More

by Bzellars66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrii Bedratenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience! We're glad to hear your car buying process went so well and appreciate you choosing us for your new BMW. Enjoy the new X7 — it’s a fantastic vehicle!

June 22, 2025

Good morning. I visited BMW of Alexandria to perform a few services. It was very efficient to schedule an appointment online. My service advisor was outstanding; h More

by mimidisney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience! We’re glad to hear scheduling was easy and that Michael provided outstanding service. We appreciate your feedback and look forward to assisting you again at BMW of Alexandria!

June 22, 2025

Overpriced and slow service, It is just outrageous at what the dealership thinks of there customers More

by Raj
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Max Reznichenko
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Jun 27, 2025 -

BMW of Alexandria responded

We’re sorry to hear about your experience. Please email us directly at careteam@bmwofalexandria.com so we can address your concerns and assist you further. Thank you.

June 21, 2025

With an oil change and a break flush for servicing, it wasn’t a bad day to spend a Saturday morning. More

by Melmjcarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcello Minor
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience! We’re glad your service visit went smoothly and appreciate you spending your Saturday with us. We look forward to serving you again!

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