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BMW of Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.3
960 Reviews
BMW vehicles are known for delivering world-class driving experiences, and at BMW of Alexandria, we aim to deliver world-class customer service experiences. We've proudly worked with shoppers from all over Washington DC, Arlington VA and Springfield VA, and we'd be only too happy to serve you as well. Whether you're seeking cutting-edge BMW models like the BMW X3, X5, X1, M440i or 330i, or have your eye on some of the competitively priced premium used cars for sale at our Alexandria VA dealership, you can count on finding friendly and extensively experienced associates here at our dealership to guide you to the perfect vehicle and financing plan for you. And even years down the road when your vehicle needs service or genuine BMW replacement parts, you can depend on the certified BMW technicians at our service center for all your repair needs.
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499 South Pickett Street

Alexandria, VA

22304

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Showing 960 reviews

June 21, 2025

Inconsistent service department. Was called saying car was ready. When I arrived was told it wasn't. Unacceptable. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ina
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Jun 27, 2025 -

BMW of Alexandria responded

We’re sorry to hear about the mix-up with your service timing. Please email careteam@bmwofalexandria.com so we can address this directly and improve your experience.

June 21, 2025

Busy service section, but very professional, courteous, and accommodating. Fritz and Jason did a great job keeping me informed. More

by sapreme1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fritz Liebig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason McNally
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience! We’re glad Fritz and Jason provided professional and courteous service while keeping you informed. We appreciate your patience and look forward to serving you again.

June 21, 2025

Excellent service. Appreciate Marcel’s attentiveness & answering all my questions! He knows BMW’s & it was great to have him as my service advisor. Alexandria BMW takes More

by pmlawson2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcello Minor
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Jun 27, 2025 -

BMW of Alexandria responded

Thank you for your kind words! We’re happy Marcel provided attentive and knowledgeable service. We appreciate your trust in BMW of Alexandria and look forward to continuing to take great care of you!

June 21, 2025

Very helpful and welcoming staff, always a timely resolution. Great service all over, thank you Marcel for taking such a good care of us. More

by durasko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcello Minor
Report | Print
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for your kind words! We’re glad to hear you consistently receive timely, helpful service. We appreciate your feedback!

June 21, 2025

Responsive, made themselves available same day while other dealerships pushed me off, worked hard to have my repairs covered under warranty. Listened to my concerns about timeline and got the job done a More

by rosenberg555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxim Reznichenko
Report | Print
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience! We’re happy to hear our team was responsive, attentive to your concerns, and able to get your repairs done efficiently while minimizing your costs. We appreciate your trust and look forward to serving you again.

June 21, 2025

They originally told me my car would be ready by 4 pm because I said I had an 5:45 appointment I needed to make. My car wasn’t ready until almost 5:30. In addition when I got my car it had a large brown More

by knarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcello Minor
Report | Print
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience. We appreciate your feedback and will continue working to provide timely service and proper care for every vehicle. Your input helps us maintain our standards and improve where needed. If you're open to it, please email careteam@bmwofalexandria.com so that we may be of further assistance.

June 21, 2025

Excellent check in and great communications about my vehicle. Thanks to the staff, great service More

by dhedwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ina
Report | Print
Jun 27, 2025 -

BMW of Alexandria responded

Thank you for the positive feedback! We’re glad the check-in process and communication met your expectations. We appreciate you choosing us for your vehicle’s care.

June 20, 2025

Good job, no surprises. I like the video analysis by the technician, that is a nice touch, More

by rferrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ina Pacheco
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Jun 23, 2025 -

BMW of Alexandria responded

Thank you for the feedback — glad you appreciated the technician’s video inspection! We’re happy to hear everything went smoothly and look forward to seeing you next time.

June 20, 2025

Fast service. Ina Pacheco has been a real gem throughout my various car fixes. Loaner was also a nice car. More

by ZACHMGENTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ina Oache o
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Jun 20, 2025 -

BMW of Alexandria responded

Thank you for the great feedback! We're glad your visit went smoothly and that the loaner vehicle worked well for you. We appreciate you choosing us and look forward to assisting you again.

June 20, 2025

Steve and Bella are excellent and ensured the appropriate warranty was applied to my service. More

by aj20715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bella
Report | Print
Jun 20, 2025 -

BMW of Alexandria responded

Thank you for sharing your experience — we’re glad to hear everything was handled to your satisfaction. We appreciate your business and look forward to seeing you next time!

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