BMW of Alexandria - Service Center

Steve and Bella are excellent and ensured the appropriate warranty was applied to my service. warranty was applied to my service. More

Max was AMAZING. This is my first BMW and first service and Max provided EXCELLENT CUSTOMER SERVICE. He counseled me on the importance of bringing my Z4 in on time fo This is my first BMW and first service and Max provided EXCELLENT CUSTOMER SERVICE. He counseled me on the importance of bringing my Z4 in on time for oil changes and the consequences to the engine if I don’t. He kept me updated on the status of my car and because of Max I felt even more excited about the BMW experience. More

Fast service. Ina Pacheco has been a real gem throughout my various car fixes. Loaner was also a nice car. Ina Pacheco has been a real gem throughout my various car fixes. Loaner was also a nice car. More

In the four years I have had my car serviced here I have never had a service representative who wasn't knowledgeable and courteous. Last year, the tech recommended some service that I deferred only to hear never had a service representative who wasn't knowledgeable and courteous. Last year, the tech recommended some service that I deferred only to hear the next time my car was in that it wasn't necessary. Even so, I wouldn't entrust my BMW anywhere else. More

I highly recommend Ina Pacheco as a service advisor. She provides outstanding service and is an expert on required BMW maintenance and repairs! She provides outstanding service and is an expert on required BMW maintenance and repairs! More

Max is a great service provider and everything was perfect - all fixed and ready to go! perfect - all fixed and ready to go! More

Heck in was easy and fast, Ina- my service adviser - was friendly, competent and did not try to upsell. Service was completed overnight, and communication was prompt and effective. Price was “dealership pri friendly, competent and did not try to upsell. Service was completed overnight, and communication was prompt and effective. Price was “dealership price” but I knew that beforehand. Why just four stars then? Because I had to wait 6 hours before the promised shuttle ride materialized at my door. More

I am not recommending this dealership and not returning for service. I arrived for an oil change which is under warranty.After waiting 5 hours for my vehicle the manager from service told me they will not for service. I arrived for an oil change which is under warranty.After waiting 5 hours for my vehicle the manager from service told me they will not perform an oil change because it was not due for a couple thousand more miles. I waisted my day waiting to be denied service. Then asked if they could fix my glovebox lock which had a defective plastic lock that broke due to heat and non use and was also denied a replacement, and was accused of forcing it open when it had no scratches or bent plastic parts just a factory defect. It’s filled with a culture of low class employees who have a disgust for customer service and satisfaction. It think they intentionally made me wait hours for my vehicle inspection because I refused to pay for an oil change when it was still under warranty. I had previously contemplated purchasing a newer model, but after today I won’t and will ensure that everyone that admires my vehicle and on social media know that the climate of joy, satisfaction, and customer service at this location is long gone. Please stay away from this BMW dealership and avoid headaches and invest your time and money elsewhere where they appreciate clientele and believe in recurring revenue. New management and training is needed ASAP!!!! More