BMW of Alexandria - Service Center

Service department is next level amazing! The entire staff is incredibly friendly, explains everything thoroughly and is constantly communicating with you on the details of your car. The entire staff is incredibly friendly, explains everything thoroughly and is constantly communicating with you on the details of your car. More

Not impressed with the customer service at my last visit; seemed to be tension between employees seemed to be tension between employees More

Service is extremely slow. You have to actively seek out help from everybody who works there. You have to actively seek out help from everybody who works there. More

I have been a loyal customer of BMW of Alexandria for years, and my experience has been nothing short of exceptional. years, and my experience has been nothing short of exceptional. More

The service is becoming better. I appreciate seeing the subtle changes and the focus on better customer service on the front end. Please continue. I appreciate seeing the subtle changes and the focus on better customer service on the front end. Please continue. More

Staff are nice and considerate. Service manager and director were accommodating to my needs and I really appreciated that. Service manager and director were accommodating to my needs and I really appreciated that. More

They’ve always provided excellent repair service—friendly, knowledgeable, and informative. The new scheduling web site needs work, but drop off and pick up wait times were much smaller than service—friendly, knowledgeable, and informative. The new scheduling web site needs work, but drop off and pick up wait times were much smaller than in the past. Daniel was great at getting my car ready in time to leave for a trip. I’ll be back next time. More

Excellent ball the way around. This is my 6th vehicle with you! Thanks fir your great service. This is my 6th vehicle with you! Thanks fir your great service. More

I’ve had the opportunity to work with a few of the service reps and they’ve all been a great help. From thorough breakdowns of what services consist of to the type of customer service you’d only expec service reps and they’ve all been a great help. From thorough breakdowns of what services consist of to the type of customer service you’d only expect from a dear friend. I highly recommend getting your car and/or services at BMW of Alexandria! More

Everyone was courteous and was able to get my car back to me on the same day after service. me on the same day after service. More