I took my car into this dealership because a rock was stuck in my car. I was worried it would damage my tire and so I had it towed into this dealership. They did not have the "right type" of person there that day, so I had to leave my car and they gave me a loaner car, which I had for two days but it sat in my garage (we are in lock down in COVID) except for me taking my son to play tennis one day. When I returned the car, it was in the exact same condition as when I picked it up, except there was dust from the tennis court from my son's shoes on one of the back seat floor mats and where his feet touched the back of the seat. It was light dust-- VERY easy to wipe off and had I seen it I could have wiped it down. I turned it in no issues, and while there was nothing wrong with my car, I happily paid the $220 diagnostic fee to make sure there were no other issues. The next day I received an additional $250 "CLEANING" fee for the dust on the floor mat. I called the dealership-- of course could not get anyone one the phone who could assist and then finally spoke with a manager at one point who literally argued with me about their cleaning policies. Given COVID-- I would fully expect that all cars are at LEAST wiped down and vacuumed. It makes NO sense that you would charge someone $250 for dust in the back passenger seat of a loaner car that I would expect you to clean especially during these times. The guy proceeded to tell/yell at me "I'm trying to help you, but you don't understand that we don't vacuum!" It got to the point that my husband has literally never seen me flustered on the phone like that and someone yelling at me and took over the phone call. This was a pretty unbelievable experience-- definitely do not recommend this group.