I will never return here again. The representatives are only nice until you start asking them questions. When I asked them to walk me through what was wrong with the car, I was told that I "wasn't a mechanic", which I found confusing because I had never told them my profession and I happen to be a woman. If you do come here to get your car serviced, ask them to walk you through their process and diagnosis. Check your vehicle before agreeing to fluid changes, etc. as my car's internal service system did not indicate that brake fluid or engine oil needed servicing, contrary tot heir recommendation. If they can't explain exactly what they did, what they're going to do, or break down the cost of the service (labor, parts, etc.), just like they weren't able to do with me, do not have the services done.
I went in for a diagnosis, there was a problem with the fuel getting to the engine. The service center representative told me that they need to replace the fuel pump. I agreed. $725 later they told me that the fuel pump was not the issue and that there was a puncture in my internal fuel line. $3000 to replace my entire fuel tank was their final estimate - and they were not able to break down the cost of that service, I got 2 different answers from 2 different people. I asked them why I was being charged $725 when there was no work done on the vehicle and I only agreed to those labor charges to replace the fuel pump. After being referred to the "manager" Todd, who I soon found out was just another service center rep, they finally agreed to charge me the original agreed upon amount as the amount they were charging me was never agreed upon - 3 hours later.
In the meantime, they pressured me to replace my fuel pump (~$350), get an oil change, and change my break fluid. All of these services amounted over $600 and were not needed. I changed my oil & break fluid less than 6k miles ago and the pump had no faults.
When I took the vehicle home and inspected it myself, I found no punctures in the internal fuel line and only that the fuel line had become disconnected. No one, I even spoke to the mechanic who worked on my car, had told me the fuel line was disconnected. I repaired it myself at home for minimal cost. Took me about 5 hours total which is funny because the $725 they tried to charge me was supposed to equate to 4.25 hours of labor from their certified technicians to just examine the fuel line.
By the way, I dropped the car off on Monday and did not get it back until Friday. They are hard to contact once the vehicle is dropped off. When I asked what time they would work on my car, I did not get an answer. I was told Tuesday, which turned into Wednesday and then on Thursday they tried to tell me about my tank. I went there on Thursday to retrieve my vehicle and they had me come back on Friday. Again, for no work on the vehicle, just a diagnosis.