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122 Reviews of BMW of Alexandria - Service Center
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December 23, 2015
Poor experience, The advisor has a Bad relation with customer,not feeling welcome at all,feel like going to visit an immate in prison,service director got an attitude, The advisor has a Bad relation with customer,not feeling welcome at all,feel like going to visit an immate in prison,service director got an attitude,takes things personal,should not been in the Business More
by Dontfoolme123
Employees Worked With
David
June 05, 2015
Superstar Service Team Suhaylah is a top notch associate who always goes above and beyond to ensure her customers are given the utmost care and service with each visit. Ev Suhaylah is a top notch associate who always goes above and beyond to ensure her customers are given the utmost care and service with each visit. Even when I am waiting in line while she assists someone in front of me or over the phone it is always evident that she really cares about each customer. There are times I may not be visiting the service center under the best of circumstances, and may even be in a bad mood. Her bright personality, and proactive customer service actions always shift my mood for the better. Thank you! More
by M5 Guy
Employees Worked With
Suhaylah
April 06, 2015
Perfect 10!!! I work with Dena and Sam. Great staff, everyone is super kind and knowledgeable about BMW. Highly recommend this dealer to anyone who's in the market I work with Dena and Sam. Great staff, everyone is super kind and knowledgeable about BMW. Highly recommend this dealer to anyone who's in the market for a car and service!! More
by Best Man
Employees Worked With
Dena
March 26, 2015
Service Visit 03/24/15 Again, I have nothing but the highest praise for my most recent service visit. Service Advisor Dena Van provided excellent, professional help, from g Again, I have nothing but the highest praise for my most recent service visit. Service Advisor Dena Van provided excellent, professional help, from greeting me, taking my information, arranging for a loaner car, and calling me the next day when it was ready. I would be remiss if I didn't mention that just before leaving, when Dena was busy with another customer, another (female) Service Advisor whose name I forgot (1st work station on left when you enter their area) kindly synchronized my Android phone to my car's phone system. The mechanics who serviced my car did an Outstanding job as well. Gerald F. Merna A proud 2010 528xi Owner. More
by gfmerna-usmc@verizon.net
Employees Worked With
Dena Van
December 10, 2014
Service Work - Beware Issue 1. On their web site the dealership makes the point of a free loaner car. Read the contract carefully! If there is an accident you are on the Issue 1. On their web site the dealership makes the point of a free loaner car. Read the contract carefully! If there is an accident you are on the hook for the difference between what your insurance company pays and the cost of a new(er) car. This effectively transfers all risk/costs of offering the service to the person who is unfortunate enough to get hit in DC area traffic. Issue 2. Two weeks after the having my vehicle repaired. Same error messages, same issues. More
by TRogers_999
Employees Worked With
Mirian
August 28, 2014
The Best Sales Associate - Nabil Haddad Nabil Haddad is the BEST Sales Associate! A friend for life!!!! Hakim Hashimi made the processing of the paperwork as painless as possible. They are Nabil Haddad is the BEST Sales Associate! A friend for life!!!! Hakim Hashimi made the processing of the paperwork as painless as possible. They are the dynamic duo!!! More
by amwthomp
Employees Worked With
Nabil Haddad and Hakim Hashimi
August 02, 2014
Service Department The people are very nice but the quality of the work in the service department leaves much to be desired. Under warranty things get fixed but once yo The people are very nice but the quality of the work in the service department leaves much to be desired. Under warranty things get fixed but once you are paying out of your pocket you can be assured it will be in the shop repeatedly. Problems that you indicate get "fixed" only to recur and another solution, which you pay for, is recommended. In the end you start paying thousands of dollars with no assurance that the work will actually fix the problem. My advice, once you are out of warranty find a mechanic that actually knows who to fix you car. More
by John1967
Employees Worked With
Danika, Vena
February 04, 2014
I have 2008 BMW 328xi that was bought certified pre-owned with 53,000 miles on it now. Owning a BMW has been aggravating experience. It has had a lot of gaskets leaking and as I discovered after two of them with 53,000 miles on it now. Owning a BMW has been aggravating experience. It has had a lot of gaskets leaking and as I discovered after two of them broke after I hit potholes (very common in VA) the fenders are plastic. The service manager did work with me for the first fender and was willing to replace it after contacting BMW at no charge but when the other side broke I decided this was no longer the car for me. The gaskets were still a concern of mine but I think this is more a function of the car than the dealership and don't want to penalize them for that. If you are looking for cost efficient reliable car BMW is not the car for you. If you want a car that is fun drive and don't mind some costly repairs or maintenance then this is definitely the car for you. Fun to drive, expensive to own (should be their new slogan). I did revised my scores and this write up to more accurately reflect my experience of service. More
by psutide
Employees Worked With
Can't remember
January 15, 2014
Had a good purchase experience with car guy Paul, fair price, nice car and outstanding customer service. He made price negotiation much easier and efficiently, I am comfortable with this purchase. price, nice car and outstanding customer service. He made price negotiation much easier and efficiently, I am comfortable with this purchase. More
by unikang
Employees Worked With
Paul
December 11, 2013
It was a friday night at 6pm I bought my car in with three different sensors on,I was in a panic cause I needed to get back home to NJ, Well Maryam had my car done by 1130am On a Saturday,of all days sh three different sensors on,I was in a panic cause I needed to get back home to NJ, Well Maryam had my car done by 1130am On a Saturday,of all days she made it happen. For this I will always be a customer with them.Since I travel between nj and dc so often its nice to know I can get great service in both states. I just wanted to inform someone that Maryam really went over and beyond. And she got me a loaner car too... Thank you.. More
by amanda.breen.94
Employees Worked With
Maryam Jaghori -
