BMW of Alexandria - Service Center

This Service department is big scam. All you BMW owners if you do take your care over there make sure the service is done. Because they tell you something else and works is done incomplete and they are wai if you do take your care over there make sure the service is done. Because they tell you something else and works is done incomplete and they are waiting for you car to break down so they can make money on it I guess. I rather take my car to Sterlng or Fairfax. More

If the rating above could be LESS THAN ONE STAR, I would have put it in the NEGATIVE STARS Honesty and integrity - went out the window when I was told that my car was backed into a trash can. However, I have put it in the NEGATIVE STARS Honesty and integrity - went out the window when I was told that my car was backed into a trash can. However, I wasn't told what else it had sideswiped into but I could clearly put the pieces together. It was I who had to keep up with the dealership and call after not hearing from them after the first few days. Then after that, I had to keep calling to speak to (let's call him) Mr. X (a manager) because everyone else I either spoke to and when called back I received their voicemail. In the beginning of this event he was calm and willing to be helpful but after I received my car back and called him on the status of the phantom footprints being placed back on my trunk, at first he became very rude with me on the phone, I then explained to him that I sent the email with the pictures and warranty to (let's call him) Mr. Y(a service manager). So then he stated he hasn't talked to him since the Friday I told him and he said he would get back to me......funny no phone calls from him. More off - if you tell a customer that you will call them back, I would feel it to be in my duty to make that phone call myself and call them back. Even after trying to do right on a mishap caused on their behalf, after dealing with the extra nonsense and rudeness afterwards because I would like my car the way it was is unacceptable. I did get a loaner after everything was said and done (meaning my car was damaged so it was a no brainer) however, it was truly a CRAPPY car. I was asked how can it be crappy and it is a 2012. Well for ONE, my car is a 535xi and that was a 528i. TWO, the car was a lot smaller in the inside my knees were in the steering wheel and not by my choice, and my two babies were in the back in separate car seats holding hands (that's how close they were together.) THREE, the trunk was super-small and I had a hard time putting in and taking out my double stroller and I had no room for groceries after all that was said and done. I had asked for a copy of the paperwork that I had signed that day and I was told that it could not be done and they would get back to me. That was on or about March 31, 2012 and today is April 19, 2012 and I have not received any copies of the paperwork or a real answer yet. Another issue that arose, when my trunk was replaced my car had the phantom footprint on it which was paid for at the time of original purchase. Stickers are all through my car and on the trunk piece you removed, yet, I was doubted for having it and when first brought up to the attention, no one knew what I was talking about. I then forwarded a copy of my contract/warranty and the pictures of it showing it was in different places on my car so they could stop telling me that I did not have it at all. That brought about multiple phone calls from me and no response from them. The final straw was when I finally called back and was rudely spoken to by Mr. X himself. That was the drop-dead final point to not dealing with them on this issue anymore. So I turn elsewhere in order to find out how to get it replaced. I then make phone contact with the original place of purchase and explained to them my situation of how my car was crashed while in the dealership by an employee when it came in for serviced, and then are taking care of getting a replacement sticker from the manufacturer sent so they can place it correctly on my car. I will no longer recommend BMW of Alexandria to any family member, close friend or a stranger in the street passing by. However, if I am in passing and ever overhear a conversation I will stop and I will forever tell my story of my experiences that I have had there. This was not my first bad experience there...BUT IT WILL BE MY LAST!!!!! If I did not love my car itself then I would have already traded it in for a no name car. More

I took both my 740IL and 328i for service here. Service done in time, and Scott was very helpful. I bought the 328i in Certified Pre-owned from here and am very happy with it. Driving it for 1.5 years so done in time, and Scott was very helpful. I bought the 328i in Certified Pre-owned from here and am very happy with it. Driving it for 1.5 years so far. More

I had a flat tire on my 330 ci on the beltway late Friday night. I made it to Alexandria but it was obvious the tire was gone and I would likely need a new rim as well. I usually use BMW-Sterling but b/c I night. I made it to Alexandria but it was obvious the tire was gone and I would likely need a new rim as well. I usually use BMW-Sterling but b/c I was in Alexandria - I called the Service Department at BMW-Alexandria. At 8:30, I left a message as instructed with my phone number. No one returned my call. I called again at 1:00 p.m. and the receptionist connected me with the Servcie Department - it rant over 30 times - (I could hear her reconnecting me each time the alloted unanswered rings were up). Still - no answer. I called back and asked the main receptionist why no one would answer the phone in the Service Department or call me back. She said they were all with customers. really?? Since 8:30 in the morning? Again - I left my name and phone number. It's now 3:30. No call back. I called BMW-Fairfax and spoke with someone in the Service Department right away. I got very helpful information on what to do and she scheduled me for an appointment for Monday. BMW-Fairfax is great. BMW-Sterling also great. BMW-Alexandria - I will never bother you again. More

I can't say enough good things about my experience working with my service advisor, Scott Oliver. I have a 2002 X5 with almost 100000 miles, so I, unfortunately, have to get service on a regular basi working with my service advisor, Scott Oliver. I have a 2002 X5 with almost 100000 miles, so I, unfortunately, have to get service on a regular basis. But, thanks to Scott, it's actually not a bad experience. He is responsive and honest. When I have a problem, he always returns my calls immediately. He'll always give me a fair assesment of the problem and then he will tell me whether or not it is imperative I get it fixed, or if I can wait a few months to help budget. I feel lucky to have a service advisor whom I feel is on my side, looking out for me. I recommend Scott to all my friends with BMWs. More

I am extremely impressed by the professional demeanor and knowledgeable that Danika displayed while helping me with my X5 routine maintaince. I used to go to thier old building in Arlington. but in the las knowledgeable that Danika displayed while helping me with my X5 routine maintaince. I used to go to thier old building in Arlington. but in the last couple months they have moved into this new beautiful building that has a very modernized and state of the art service department with flat screens mounted to the walls a fabulous coffee machine, and very professional employees added to their team. I guarantee you will get the true BMW experience in this place. More

BMW of Arlington has a great service staff. Maryam went above and beyond her job description to help me get the parts that were necessary for me BMW. She is talented in her job and cares about doing the j above and beyond her job description to help me get the parts that were necessary for me BMW. She is talented in her job and cares about doing the job right the first time. I was very impressed with BMW of Arlington for the service and customer support they provide. More

On 8/11/2009 I ordered and paid for a new sun vison with the service departments as part of some other service I was having performed. As of today, that sun visor has not been received or installed. After the service departments as part of some other service I was having performed. As of today, that sun visor has not been received or installed. After serveral calls to the service avisor, Steven Reinard, who repeatedly being state "it would be delivered to the dealership the next monday and to stop by and we'll install it and I'll give you a call". No call, no visor ever happened. I have called him at least 5 time since August 2009 and he has never called me to let me know that the visor is in or to refund the money I paid in advance. I have called the Service manager, Mike Winter and the GM with no return calls. Frustating to say the least. One would think that BMW would not support such poor service on their products. I'm also sending BMW an e-mail for help. More

Basicly I was in Va for training from work and on my last day of training my starter went on my BMW Convertible. I was quite distressed being 320 miles from home with no tow service or AAA. I found BMW of Ar day of training my starter went on my BMW Convertible. I was quite distressed being 320 miles from home with no tow service or AAA. I found BMW of Arlington online and called and got the service rider, who went out of his way to call the Tow Company as I was quite upset still. It was about 3:45pm on a Friday .He got 3 techs to stay and he stayed as well...he brought us up to get some dinner while we waited..and they got the job done in about 2.5 hours. We were on our way back home to NH and it was such a pleasant experience in such a bad situation. THANK YOU SO SO MUCH to everyone at BMW of Arlington. More