BMW of Alexandria - Service Center

Staffing are polite and friendly. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high. Getting a service appointment is not so easy. Long waits and sometimes it feels a little understaffed. Princes for service are too high. More

Service center is very busy and it needs more staffing. Thanks to Esmirna Paiz-Romero for her attention, efficiency and friendliness. Thanks to Esmirna Paiz-Romero for her attention, efficiency and friendliness. More

My wife paid for oil change the same day of service. She paid what the dealer charged. A dealer employee called me 5 days later claiming that I owed less than $20 in taxes and threatened that they would She paid what the dealer charged. A dealer employee called me 5 days later claiming that I owed less than $20 in taxes and threatened that they would pass the bill to collections if I did not pay by the end of the day. I asked to speak with his supervisor, she did not call me. To make things worse, service was slow. More

Very quick to answer my questions and set me up to get my car fixed at a good time frame. car fixed at a good time frame. More

Jason McNally did an excellent job managing the service on my BMW 528xi. The technical execution was also superb. I noticed a very positive difference immediately. I have returned to using the BMW deale on my BMW 528xi. The technical execution was also superb. I noticed a very positive difference immediately. I have returned to using the BMW dealer to service my cars. More

The service department is excellent. They are efficient and communicate well. I love being able to pay the bill remotely. They are efficient and communicate well. I love being able to pay the bill remotely. More

Daniel Braslavskiy, the people in driveway and the loaner car staff were very prompt, courteous and attentive! I just wish your phone service e was better. car staff were very prompt, courteous and attentive! I just wish your phone service e was better. More

Process from start to finish was fantastic! My service tech, Fritz kept me up to date with daily texts to let me know status of car. Car was fixed timely and returned to me promptly! My service tech, Fritz kept me up to date with daily texts to let me know status of car. Car was fixed timely and returned to me promptly! More

The dealership provided outstanding and speedy service at a time of need. The Service representative was very professional and courteous. a time of need. The Service representative was very professional and courteous. More

It was very professional dealing with BMW of Alexandria. Max stayed in touch with me via text message the entire time that my car was in the shop. I’m very satisfied with the service I received. Max stayed in touch with me via text message the entire time that my car was in the shop. I’m very satisfied with the service I received. More