BMW of Alexandria - Service Center

BMW of Alexandria has Wonderful staff with excellent service. I was helped by Jason and he was great. service. I was helped by Jason and he was great. More

Excellent service and friendly staff. They go out of their way to make sure you get the service you need and are patient with questions. They go out of their way to make sure you get the service you need and are patient with questions. More

Brittany provided excellent service and communication. She was able to navigate my concerns and find a solution that worked well. She was able to navigate my concerns and find a solution that worked well. More

The service advisor I worked with, Marcel, was outstanding. He was professional, knowledgeable, and communicative. Really appreciate this support and look forward to working with him in the future outstanding. He was professional, knowledgeable, and communicative. Really appreciate this support and look forward to working with him in the future. More

I appreciate BMW of Alexandria, especially Jason McNally for promptly helping me with my BMW X3 repairs, and keeping me informed at every step. for promptly helping me with my BMW X3 repairs, and keeping me informed at every step. More

Needs significant improvement- I had a 7am appointment for an oil change. I didn’t get checked in until 7:45am. I opted to take the shuttle home rather than wait in the lobby (no loaners available), which for an oil change. I didn’t get checked in until 7:45am. I opted to take the shuttle home rather than wait in the lobby (no loaners available), which meant I was lower priority. I received zero communication until the car was finally ready around 5pm! Also, apparently the service agent quoted me the wrong price. When I asked about the price difference at check out, the manager informed me of the error but was kind enough to waive the charges altogether. I appreciate the gesture, but am still hesitant to return. More

Worst service ever! Nothing was done and you had the car for seven hours, Hearing from a rude service advisor was the bottom. Nothing was done and you had the car for seven hours, Hearing from a rude service advisor was the bottom. More

The service I received on June 11, 2025 with service advisor Maxim Reznichenko was outstanding and professional. advisor Maxim Reznichenko was outstanding and professional. More

I recently visited BMW of Alexandria for a state inspection, aesthetic maintenance, and an electrical issue covered under warranty for my 5 Series. While the service team addressed the initial conce inspection, aesthetic maintenance, and an electrical issue covered under warranty for my 5 Series. While the service team addressed the initial concerns, my experience was mixed and left room for improvement. Upon dropping off my vehicle, I was initially given a 2 Series loaner, which was not comparable to my 5 Series. After raising this concern, the staff provided a much more suitable loaner vehicle, and I appreciate their effort to rectify the situation. However, when I picked up my car, I discovered a new issue: the AC unit was no longer functioning. This was disappointing, as I would expect a thorough check of critical systems before returning the vehicle. Now, I’m faced with the inconvenience of scheduling another drop-off and pickup, which adds unnecessary hassle to the process. Additionally, I’ve been trying to schedule a test drive for a new SUV for my wife for the past two weeks. The sales department’s communication has been inconsistent, making it difficult to move forward with this purchase. While I appreciate the service team’s effort to provide a comparable loaner after my complaint, the oversight with the AC and the lack of responsiveness from the sales team have been frustrating. I hope BMW of Alexandria can address these issues to improve the overall customer experience. More

Had my car serviced here and Jason McNally was amazing! !! He took in the car, set expectations and then exceeded expectations! Car was fixed, communications were easy and frequent, and he was super friendl !! He took in the car, set expectations and then exceeded expectations! Car was fixed, communications were easy and frequent, and he was super friendly!! More