135 Reviews of BMW of Alexandria - Service Center
I scheduled my car for oil change @ 79. 95 with bmw Alexandria. 06/25/2022 8.00 am I dropped my car. Service advisor Javier Regalo also recommended me Standard Scope, Air filter Cartrige R 95 with bmw Alexandria. 06/25/2022 8.00 am I dropped my car. Service advisor Javier Regalo also recommended me Standard Scope, Air filter Cartrige Replace, Micro filter Replace and performance brake flush at total cast of $902.14 including all taxes and shop charges. And he offered me complementary car wash too. I trusted him and dropped my car. Later he called me and recommended additional services like BG coolant system, rear final drive, fuel injector cleaner Services and also replacement of both rear tires in additional cost of $1213.09. All I was paying from pocket. So I refused for additional service 0f $1213.09. I was keep monitoring my car through App. They moved my car 1pm in work shop and hardly work 2 hours on my car. And 3 pm SA Javier called me car is ready for pick up. I asked him. How much you charged hourly. He said $175. Then I asked him. Your mechanic worked just 2 hours on my car. Why you charging me $902.14 just for service. He got very mad on me and started asking me personal questions. Instead of $902.14 he charged me $911.14. He pulled my car. I noticed car was not washed and vacuumed. I opened door and showed him dirt on my car floor. I complained him that you offered me complementary car wash. SA Javier Regalo was very rude and disrespectful with me. He said do I want free car detailing. I said no I just want vacuum. I left dealer ship in this situation. I took my car to tire shop to check rear tires. Both tires were in good condition. After that I was very confused. I m thinking I paid them $911.14 just for oil change. I m thinking BMW Alexandria made me fool and rube me. I will never go there again in any kind of service. Although I also live in Alexandria and they are located 6 miles from my apartment More
This is by far the worst dealer for service. Every time I’ve gone there always problems and issues. One time for a replacement of a tire took four hours. Another time the told me to wait in the Every time I’ve gone there always problems and issues. One time for a replacement of a tire took four hours. Another time the told me to wait in the lobby to be called up for a loaner car. After waiting an hour, I went to the counter to ask and they told me they didn’t have any. Will never go back to this dealer for service. Planning to buy a new car this month and it won’t be from here!! More
We purchased our car in January 2017 with the cilijet coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have ema coating (LOVE IT) but I have tried, unsuccessfully, for 2 months to schedule the reapplication after 5 years that’s part of our contract. I have emailed them repeatedly, including the General Manager, and no reply. Great car, but there’s simply no service. I can’t answer most of the survey questions for the rating since I can’t get the service scheduled! More
Went in for oil change. Writer tried to say I needed a spark plug maintenance item. The car has 41k miles it is a 60k mile item I took my keys and left. Avoid spark plug maintenance item. The car has 41k miles it is a 60k mile item I took my keys and left. Avoid More
Worst dealership service I’ve ever experienced and I’ve owned several BMW’s. I signed an extended warranty and they won’t honor it and can’t give me a reason why. owned several BMW’s. I signed an extended warranty and they won’t honor it and can’t give me a reason why. More
I have gone to several dearlerships in the DC metro area and I rank this as the best. My service agent Eun has always been responsive to any issues that I have had with my car. He is the best and I rank this as the best. My service agent Eun has always been responsive to any issues that I have had with my car. He is the best More
Oil change cost $1000 I was speechless when after my oil changed I got bill $978.78 charge me $660 on labor for changing spark plugs on my practically new car 105$ for shop supplies after all this was a dis changed I got bill $978.78 charge me $660 on labor for changing spark plugs on my practically new car 105$ for shop supplies after all this was a disastrous visit to this shop.... the service manager was rude and couldn’t even account for all the charges and just kept saying is just standard prices for bmw .. More
The service department lied to our faces after making us wait more than 24 hours for an OIL CHANGE. Jeff Fritz told us that although we made an appointment for an oil change, that the appointment was to sp wait more than 24 hours for an OIL CHANGE. Jeff Fritz told us that although we made an appointment for an oil change, that the appointment was to speak with a service representative—not for an oil change? Even though the website clearly states the appointments are for next day service. To get our car back we had to physically go into the service department and demand they actually do the work. Unbelievable. We still do not have our car back. Do not go to this dealership for service! More
I brought my 2 month old 2020 M4 to the dealership to have the two right wheels replaced and alignment done. I wasnt going to file a claim at first with my insurance because I had the warranty on the whe have the two right wheels replaced and alignment done. I wasnt going to file a claim at first with my insurance because I had the warranty on the wheels and tires and the service department made a quote for me for about $2100 to replace two control arms. At this point I called my insurance company and they came in and audited their assesment of work and the service department overcharged me by about $800. After that they then charge me for 2 alignments on the car which were 350 a piece and then when I got my car back they didnt even vacuum or clean the car and also didnt have the plastic covers on the seat or the floor. On top of that, they forgot to put my hubcap back on one of the wheels that wasnt even replaced. I asked my rep if he would do the 2nd alignment for free since I just spent almost $90k on a car and they overcharge me for the service ansd they would not do anything for free. AWFUL SERVICE AND WILL NEVER TAKE MY CAR BACK TO THIS DEALERSHIP FOR SERVICE!!! More
Do Not Take Your Vehicle for Service Here!! I own a 2013 BMW M3 and I took my vehicle in for a routine break flush and everything quickly went downhill from there. My car began going into emerge I own a 2013 BMW M3 and I took my vehicle in for a routine break flush and everything quickly went downhill from there. My car began going into emergency mode (limp mode) and after 4 visits to the dealership they could not find the cause of the issue and explained everything was working well in my car . On my 5th visit, noting there was still an issue, they found that they had OVERFILLED THE BREAK FLUID and it was causing an error on the brake booster sensor. They said they were going to repair it and, a couple days later, I receive a call from them explaining my ENGINE SEIZED. After some back and forth BMW of NA replaced my engine, assuming responsibility since it was their techs servicing my vehicle. Sounds like a good turn of events but the day I pick up my car MY HEADLIGHT ON THE PASSENGER SIDE IS FULL OF MOISTURE AND INOPERABLE. When I talk to the manager about it the issue he said they already replaced my engine (as if it was my fault) and they WOULD NOT DO ANYTHING ELSE FOR ME. Mike Hook was extremely disrespectful and I can't imagine how someone like him would be in a position of managing people after seeing how he treats a customer. If you value your vehicle, DO NOT BRING IT HERE. Unfortunately, this experience makes me rethink buying another BMW in the future. More