BMW of Alexandria - Service Center

We had an outstanding experience! Great customer service and great mechanical service as well. The car is driving better than ever. And the location is very chic and comfortable Great customer service and great mechanical service as well. The car is driving better than ever. And the location is very chic and comfortable More

My car was ready on the promised day. It runs better and I am happy so far. It runs better and I am happy so far. More

Brought in my car for a quick service. Some issues came up and the team did a great job resolving them quickly. Some issues came up and the team did a great job resolving them quickly. More

The service team is efficient and keeps you informed as they work. The use of the walk around video is really they work. The use of the walk around video is really More

The service was not professional from the moment I walked in the door at 7am. I had appointment time at 7:15am Service Advisor Ina P changed appointment time to 8:15am without communicating with me about the in the door at 7am. I had appointment time at 7:15am Service Advisor Ina P changed appointment time to 8:15am without communicating with me about the changes. Employee unplug my camera without informing me that they need to for service or did they get my consent. The service was the worst I am never returning there. More

If I could give minus stars, I would’ve given that. The worst place to come for Service. They do not care about the customers at all. I came for basic safety inspection which I made an appointment for. The worst place to come for Service. They do not care about the customers at all. I came for basic safety inspection which I made an appointment for. After arriving on time, 1 advisor named Max tells me he’ll be with me in couple of minutes then makes me wait for 30 minutes and tells me he won’t be able to check me in. While other advisors are just walking around Chitchatting without assisting customers. Just for something small like a VA safety inspection I had to spend over 2 hours in the dealership. More

Ina Pacheco is a great representative and the overall process was excellent. Waiting area was good process was excellent. Waiting area was good More

It’s okay, the service could be faster. The again you have to appreciate them trying to handle your car with care I still advise people to video record your car before handing it over. Th The again you have to appreciate them trying to handle your car with care I still advise people to video record your car before handing it over. The dealership tries to do it but you should maintain your own records to cross examine. More

Max did great job. Technician also did great work. Break in service was done quickly and cleanly. Technician also did great work. Break in service was done quickly and cleanly. More

The professionalism of the stall was noteworthy. They went above and beyond to ensure my needs were met They went above and beyond to ensure my needs were met More