BMW of Allentown - Service Center

The employees make the dealership. Todd Simpson is ALWAYS professional, courteous, knowledgeable, and helpful. The environment is clean and presents as professional. The only slight deficiency is one rarely professional, courteous, knowledgeable, and helpful. The environment is clean and presents as professional. The only slight deficiency is one rarely finds a person when calling in - always seems to require a callback. More

I felt like I was special everyone is always so nice and also very helpful ! also very helpful ! More

Todd was prompt ,knowledgeable and gave me precise diagnosis of what needs to get fixed. He also accommodate me in his schedule for a follow-up service. diagnosis of what needs to get fixed. He also accommodate me in his schedule for a follow-up service. More

Customer focused by actively listening to the customers needs and providing timely resolutions. He communicated well throught the repair and was transparent with the cost and timing. needs and providing timely resolutions. He communicated well throught the repair and was transparent with the cost and timing. More

Unplanned tire failure was handled quickly and professionally by Ethan and the maintenance team. Always treated professionally with a smile. I will be setting up a return visit to repair other professionally by Ethan and the maintenance team. Always treated professionally with a smile. I will be setting up a return visit to repair other issues. More

Courteous and professional staff (especially my rep. Ethan), however problem of squealing brakes was not fixed. Said they could not hear and duplicate complaint but the too times since when parking car Ethan), however problem of squealing brakes was not fixed. Said they could not hear and duplicate complaint but the too times since when parking car in my garage experienced exact same squealing sound. More

It’s a pleasure to visit everyone is very helpful and pleasant. They gave me a loaner which was very helpful. My car was washed. pleasant. They gave me a loaner which was very helpful. My car was washed. More

We have leased 5 BMW’s over the years with Daniels BMW. The dealership and their service is top notch. They go above and beyond every time! That is why we keep coming back! The dealership and their service is top notch. They go above and beyond every time! That is why we keep coming back! More

Once you have actually connected with the associate you need to address your problem or answer your question, the customer service is quite good. Also I received a nice loaner when a recent repair on my X need to address your problem or answer your question, the customer service is quite good. Also I received a nice loaner when a recent repair on my X3 was delayed. More

Thank you Daniels I appreciate the top of the line service on my vehicle as well as top of the line customer service Again thank you! service on my vehicle as well as top of the line customer service Again thank you! More