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BMW of Allentown - Service Center

Allentown, PA

4.8
687 Reviews

687 Reviews of BMW of Allentown - Service Center

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June 06, 2010

I dropped my X5 on 5/2 (Wednesday) for services 1) check left brake light and taillight 2) check transmission issues 3) program new key. When I dropped the car I spoke with my adviser and explained all the More

by bluelion
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric and Joe, Joe Millington
June 04, 2010

Service was OK - Gelsey was polite but in a kind of smarmy insincere way. At least they washed it and car was taken care of properly. Big brand new place so easy to tell where all the $$ you spend More

by 5seriesgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gelsey Lorish
Jun 04, 2010 -

BMW of Allentown responded

Thank you for sharing your comments. Your perceptions and impressions are important to us. We never pretend to be perfect, but we are committed to seeking ways to improve everyday. We like believe we offer a customer friendly environment in state of the art facilities. We do this while maintaining a guarantee of meeting or beating our competitors service prices. Please don't be fooled by our facilities. We constantly measure our price competitiveness in the market to insure we offer above average value. If you would be willing to contact me to share your concerns, I'd very much appreciate the opportunity to learn how we failed you, and what we can do to better serve you and our other customers in the future. Please feel free to contact me directly at 610 820-2950. Sincerely, Bill Stoeckel General Manager

May 22, 2010

I have had my 325i serviced at Daniels for many years with Joe Millington as my service advisor. Over the years, Joe has always advised me of what is needed to keep my car at peak performance, things I w More

by jbbenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Millington, Joe Millington
February 08, 2010

My experience at Daniels has been very positive. Gregory is simply "excellent". Our questions and concerns were addressed and I must mention that this is our third purchase at Daniels. If you looking for More

by Pink22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Clarke, Gregory Clarke
Feb 08, 2010 -

BMW of Allentown responded

Thank you for taking the time to share your experiences with Daniels BMW. We sincerely appreciate your long term relationship and patronage. I noticed you scored us a bit lower in two categories, and want you to feel free to contact me if there are any unresolved issues. We appreciate positive, constructive suggestions that help us do a better job. Seeking improvement is an ongoing part of our business. Bill Stoeckel; General Manager, Daniels BMW

January 12, 2010

I bought my Black Sapphire BMW 650I from a doctor outside of Philly last year. I live near Dick Horrigan BMW in Reading, PA and cannot simply deal with those RUDE people over there. I drive an hour to Daniel More

by mnanouh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gelsey Lorish
January 08, 2010

There was an issue with the service on my car. I called quite upset and the above named employees jumped through hoops to address it. They brought me right in, gave me a great loaner car, addressed every p More

by Hodavance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Fretz, Webster Lingle, Eric Taglioli
December 28, 2009

Today, December 28th I took my car for Service - I got in with no wait, and a car was ready for me to use while my car was with them for Service and when it was ready they called me and again with no wait I More

by Hknaderi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Taglioli
December 21, 2009

Over a recent weekend, I had a problem with my certified used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, More

by taidesa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Taglioli
December 16, 2009

This dealership deserves it's 5 star rating. The sales staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner More

by toddhollander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay, Dick, Web, Joe, Rudy, Joe Millington
November 23, 2009

Joe has been my service manager for 5 years now. I still marvel at his level of professionalism and organization. I compare my experiences with Joe to dealings with an executive-level professional, somethi More

by cbyoungs
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Millington, Joe Millington
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