BMW of Anchorage

I purchased a 2025 Mercedes-Benz CLE 53 AMG in June after finding it listed on CarGurus. Because I was purchasing from out of state, I worked directly with Nathan in Sales. Before purchasing, I specifical finding it listed on CarGurus. Because I was purchasing from out of state, I worked directly with Nathan in Sales. Before purchasing, I specifically asked Nathan to perform a walk-around and identify any obvious flaws or damage. I also requested detailed photos of the vehicle, including the rims and seats. Based on the photos and his representation of the vehicle’s condition, everything appeared satisfactory, so I proceeded with the purchase. The vehicle was delivered on July 25th. Immediately upon delivery, I discovered a significant crack in the windshield extending from the bottom toward the top. The transport driver confirmed that the vehicle was already in that condition when they received it from the dealership. I contacted Nathan that same day. He initially stated that he must have missed the damage and that they would make it right once his manager returned. He also told me: “I don't think we ever disclose windshield cracks or chips. Here in Alaska, it is common due to the amount of rocks they use on the roads in the winter. I normally catch those things and handle them prior to sale. This is completely on me and my mistake.” Nathan asked for time to speak with his manager, David Billman, who was out of the country. I asked to speak with another manager and was referred to Travis Palmer. When I explained that the windshield damage had never been disclosed in the listing or during the sales process, his response was essentially, “Why would we disclose it?” I found that response extremely concerning. According to the dealership’s own paperwork, the vehicle underwent a 138-point Quality and Safety Inspection. A windshield crack of this size should have been obvious during that inspection and during the walk-around I specifically requested. At a minimum, it should have been disclosed before the sale. Approximately one week later, after David returned, I was informed that the dealership would not cover the windshield replacement. I then contacted Lithia Cares, the company’s corporate office. Their proposed resolution was to reimburse my insurance deductible if I filed a claim through my own automobile insurance. I do not consider that an appropriate or ethical resolution. The windshield was damaged before I took possession of the vehicle. I should not be required to file an insurance claim for pre-existing damage, potentially affecting my insurance history or future premiums, simply because the dealership failed to disclose or correct the damage before delivery. What is most disappointing is the dismissive attitude toward a straightforward issue. This is not simply about the cost of a windshield; it is about transparency and accountability. I relied on the dealership’s photographs, Nathan’s walk-around and representations, and the dealership’s own 138-point inspection when purchasing this vehicle remotely. Had the damage been disclosed, I could have addressed it before completing the transaction or required replacement as a condition of the sale. I have purchased vehicles from other out-of-state dealerships and have never experienced anything comparable. My request is simple and reasonable: the dealership should take responsibility for the pre-existing windshield damage and cover the full cost of replacement without requiring me to file a claim through my personal automobile insurance. Given the circumstances, I believe that is the fair and appropriate resolution. More

I’ve purchased several BMWs over the years, two from dealerships in Massachusetts, and two from BMW of Anchorage, and my experiences with BMW of Anchorage have always been far and away better than any t dealerships in Massachusetts, and two from BMW of Anchorage, and my experiences with BMW of Anchorage have always been far and away better than any that I had with dealers back east. In fact, they were more professional, more thoughtful, and more enjoyable to do business with than any other dealer I’ve worked with. I purchased an i4 from them in January, and Jae was amazing to work with. He answered all of the questions that I had, was responsive, and he followed up often to make sure that everything was working out well and that the car was everything I wanted. Though they are the only BMW dealer in Alaska, they are amongst the best I’ve worked with anywhere More

I love this dealership because of Trent in the Service Department. His customer service is 10/10! Department. His customer service is 10/10! More

BMW of Anchorage service has never dissapointed me in 11 years of MINI ownership. They are a top notch crew. years of MINI ownership. They are a top notch crew. More

Trysten Diffenderfer is the best. As a person who work in customer service, his attention to detail & follow up made what could have been a stressful experience, into a pleasant one. As a person who work in customer service, his attention to detail & follow up made what could have been a stressful experience, into a pleasant one. Thank you, Trysten. More

Everyone was straightforward and easy to work with. I always felt like the salespeople were honest and listening to me. I always felt like the salespeople were honest and listening to me. More

The salesman and dealership were fair and very easy to work with. I highly recommend their dealership to others. work with. I highly recommend their dealership to others. More

Trent always provides great attention to my questions and schedules the appointments for my vehicles and for what is needed to be accomplished for each of them. I’m always treated with respect and considerat schedules the appointments for my vehicles and for what is needed to be accomplished for each of them. I’m always treated with respect and consideration. No fuss or bother, just excellent service care. I really appreciate it. Best car care ever! Thanks! More

Such great service and the people were super helpful! Would highly recommend to any person I know. Would highly recommend to any person I know. More

Everyone I come in contact with at BMW of Anchorage has the absolute best customer service! A+ experience every time. the absolute best customer service! A+ experience every time. More