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BMW of Ann Arbor

Ann Arbor, MI

Overview
Reviews
4.4
347 Reviews
Call Dealership (734) 273-9446
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501 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 347 reviews

October 10, 2025

Very comfortable working with all the staff I encountered during my visits to the dealership. The car was in immaculate condition and drives beautifully. More

by Jimmymac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Beidoun, Raymond Borg
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Oct 10, 2025 -

BMW of Ann Arbor responded

Hi Jimmy, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

October 09, 2025

The service team was very responsive and helpful with all my needs this time. Only reason they didn’t get 5 stars is because my visit before was horrible. So 1 good service doesn’t erase everything. I exp More

by akio_olving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil was my service person. , Darin Locks
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Oct 09, 2025 -

BMW of Ann Arbor responded

Hi Akio, We appreciate the review. We are glad your time with us was a quick experience. We hope to see you again here at BMW of Ann Arbor.

Oct 09, 2025 -

BMW of Ann Arbor responded

Hi Akio, We appreciate the review. We are glad your time with us was a quick experience. We hope to see you again here at BMW of Ann Arbor.

October 08, 2025

Great customer care delivered by the team. Always looking out for the customer’s best interest. More

by Stephenewing101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
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Oct 08, 2025 -

BMW of Ann Arbor responded

Hi Stephenewing101, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

October 07, 2025

Love the professionalism, quality service, competitive pricing, quick service turnaround. Have enjoyed interacting with all service members! More

by Marina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal, Dusty Harrison, John Moyer
Report | Print
Oct 08, 2025 -

BMW of Ann Arbor responded

Hi Marina, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at BMW of Ann Arbor.

October 01, 2025

Neal did a good job of getting my bad tire repaired. I got first grade treatment from everyone, spacificaly Neil More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Report | Print
Oct 02, 2025 -

BMW of Ann Arbor responded

Hi Bruce, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

The reception in the shop was wonderful. . Shaun, was not only helpful and professional, he was also a joy to talk with. Thank you for having such a great staff to service my car. More

by cynthiadoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Sep 30, 2025 -

BMW of Ann Arbor responded

Hi Cynthia, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve. More

by Tod Eberle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Upshur, Dusty Harrison, Mark Wade, Carol Leisure, John Moyer
Report | Print
Sep 30, 2025 -

BMW of Ann Arbor responded

Hi Tod, Thank you for the review. We are glad your time with us was an easy experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

Carol & Neal are awesome. Always a pleasure working with there service team! Thank You! I’ll be back! More

by kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal, Carol Leisure
Report | Print
Sep 30, 2025 -

BMW of Ann Arbor responded

Kris, we are so grateful for your feedback! We will be sure to pass along your kind words to Carol and Neal. Thank you for choosing BMW of Ann Arbor!

September 28, 2025

Always professional and efficient . Great customer service. Comfortable waiting area. Good communication with updates. Great experience. More

by marymcampbell66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn in service
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Sep 29, 2025 -

BMW of Ann Arbor responded

Hi Mary, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at BMW of Ann Arbor.

September 28, 2025

Always a pleasure visiting BMW service department. Neal does an excellent job. Dani does a super job as well with scheduling. Thanks. More

by pammiesplace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal and Dani
Report | Print
Sep 29, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at BMW of Ann Arbor.

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