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BMW of Ann Arbor

Ann Arbor, MI

Overview
Employees
Reviews
4.6
374 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you. Why Choose Our Dealership? With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come. Inventory Offered Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match. Services Offered Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts. Head Over Today to Get Started Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
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501 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 374 reviews

July 01, 2026

I took my car in for an oil change, and Shawn and Dusty were incredibly helpful and friendly. They were able to take my car earlier than my scheduled appointment and even offered me a drink while I waited. More

by ahouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2026 -

BMW of Ann Arbor responded

Amanda, thank you for sharing your awesome review of Shawn, Dusty, and the rest of the team! We are so grateful for your business and your positive feedback about our team. Visit us again soon at BMW of Ann Arbor!

July 01, 2026

Quite good location. But no free wifi or any power outlet in the waiting area.. More

by mukeshknyati
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not matter
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Jul 01, 2026 -

BMW of Ann Arbor responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know!

June 25, 2026

Neal is a top notch professional who assisted me when my car had a drive train issue. He is always knowledgeable, courteous and a great communicator! More

by DEVON
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Kotlarek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2026 -

BMW of Ann Arbor responded

Devon, we are so grateful for your kind words about Neal and the team! Thank you for choosing BMW of Ann Arbor and for sharing your experience.

June 23, 2026

Neal was a huge help to me as I was traveling from Cincinnati and needed roadside assistance while in Michigan. He helped replace my damaged tire and get me back on the road right away! More

by Jeff S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Kotlarek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

BMW of Ann Arbor responded

Jeff, we're so glad Neal could assist you quickly and effectively while you were on the road. Thank you for choosing BMW of Ann Arbor, and for sharing your support. Safe travels!

June 04, 2026

I bought my car in Rochester Hills, but I prefer the service dept in Ann Arbor. My service advisor Dusty is always knowledgeable, communicative and transparent about the work my car needed without any h More

by michele_tetreault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

BMW of Ann Arbor responded

Michele, we are grateful for this thoughtful review and recommendation! Dusty and our team are always here to make sure you and your son's vehicles are well taken care of. Thank you for choosing BMW of Ann Arbor Service Center!

May 27, 2026

Absolutely no communication on the status of my car until I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication an More

by Renyoj
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dusty Harrison
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Durham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

BMW of Ann Arbor responded

Hello Renyoj, Thank you for taking the time to share this feedback. I’m very sorry for the lack of communication and the frustration this created throughout your visit with us. Having to call multiple times just to get an update on your vehicle is not the experience we want for our guests, especially when communication and hospitality should be a priority. I’m also concerned to hear how the conversation was handled when you finally were able to connect. Regardless of how busy we may be, our guests should always feel respected, informed, and taken care of. Your comments about communication, loaner availability, and overall follow-up are being reviewed with our team so we can improve the experience moving forward. I would appreciate the opportunity to learn more about your visit directly and see if there is anything we can still do to help. Please feel free to contact me at the dealership at your convenience. Thank you, Mark Wade - Service Director - 734-680-1721

May 22, 2026

Jarrod in service did a great job with communication and with providing me with updates. More

by Tomwright66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrod Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2026 -

BMW of Ann Arbor responded

Hearing that Jarrod kept you well informed throughout your visit truly means a lot to our team at BMW of Ann Arbor! We are so glad he provided great communication and helpful updates during your service experience. Thank you for your kind feedback and support. We look forward to assisting you again in the future!

May 22, 2026

Great service. Great salesman. Great loan officer. Absolutely excellent process. Easy, simple, stress less. Would recommend. More

by mariuspadieu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darin Locks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Sniezek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

BMW of Ann Arbor responded

Thank you for sharing your feedback with us! We’re happy to hear you had a simple and stress-free experience with our team. We look forward to serving you again at BMW of Ann Arbor. Enjoy your new vehicle!

May 18, 2026

I worked with Justin and he was very courteous, knowledgeable, and had really good follow up over several days after my visit. I will definitely be recommending to others that are in the market for More

by Pete S
Recommend Dealer
Yes
Employees Worked With
Justin Fagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2026 -

BMW of Ann Arbor responded

Pete, thank you for recommending Justin and our team at BMW of Ann Arbor! We look forward to seeing you again in the future. Safe travels!

May 13, 2026

I brought my car in for annual service. Fortunately there was nothing major that needed attention, but the appointment was handled quickly and efficiently. More

by rev2388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2026 -

BMW of Ann Arbor responded

Thank you for your kind review! We're glad to hear your appointment was handled so efficiently and quickly. We look forward to seeing you again at BMW of Ann Arbor. Safe travels!

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