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BMW of Ann Arbor
Ann Arbor, MI
330 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 330 reviews
June 11, 2015
better than awesome Even though we dropped by at a super busy time on a Saturday afternoon two days before memorial day (and that just to look around!) our sales professi Even though we dropped by at a super busy time on a Saturday afternoon two days before memorial day (and that just to look around!) our sales professional, Mo Beidoun, went the extra mile to please us. Mo is an exceptional sales advisor and we were glad that it was he who served us! You don't see many sales persons who are authentically (!!!) passionate about their "product" (a BMW X1 325i, in this case!) and care about their customers -- and I mean really care and not just pretend to because it is expected... Mo made us feel very comfortable and special, and we actually ended up buying our new BMW at that day instead of waiting until August as planned! :) More
by Yulunga
Employees Worked With
Mo Beidoun
June 10, 2015
Q is not a question but all Answers. Mr. Q assisted me in my X5 purchase. He answered all my questions via emails and phone calls, while other sales folks demanding my presence to start a Mr. Q assisted me in my X5 purchase. He answered all my questions via emails and phone calls, while other sales folks demanding my presence to start a conversation. Mr. Q has vast knowledge in BMW models and he explained me differences and features of X5 that I bought. It was a very pleasant experience and I signed the papers in less than 45 minutes, which is less than drive time from Grand Rapids to Ann Arbor. Typically Q stands for Question, but in this case it turned out to be answers to all my questions on BMW. Thanks for all your help Q. More
by Naresh Dantu
June 10, 2015
Always a focus on the customer Dusty always tries to anticipate my needs (appointment times, need for a loaner or ride after drop off or to come back to pick up my car, etc.) and is Dusty always tries to anticipate my needs (appointment times, need for a loaner or ride after drop off or to come back to pick up my car, etc.) and is always up front about what my car needs and how long it will take. More
by Anonymous
Employees Worked With
Dusty Harrison
June 09, 2015
I finally have found a dealership I can trust! I would like to recognize BMW of Ann Arbor for their excellent customer service and attention to detail . I was really impressed in how they went abo I would like to recognize BMW of Ann Arbor for their excellent customer service and attention to detail . I was really impressed in how they went above and beyond in servicing my car during my last visit. Dusty Harrison in particular was very attentive and had the job completed early and with fantastic results. I truly will be a loyal customer for the years to come!! Thank you Stan Matos More
by stan matos
Employees Worked With
Dusty Harrison
June 09, 2015
Excellent used car buying experience Alex was very helpful, knowledgeable, and professional. I felt very comfortable working with him, knowing I wasn't being jerked around or pushed into Alex was very helpful, knowledgeable, and professional. I felt very comfortable working with him, knowing I wasn't being jerked around or pushed into buying a car. The whole experience was rather effortless and as a result I am a more than happy owner of a immaculate 135i! I'd highly recommend working with Alex if you have the opportunity to do so. More
by nickf
Employees Worked With
Alex Upshur
June 07, 2015
Poor experience I traveled from out of state to buy a car from here and the salesman told me I should come at a certain time and should be out in less than an hour, s I traveled from out of state to buy a car from here and the salesman told me I should come at a certain time and should be out in less than an hour, since we had already agreed on a used car and I was paying cash. I had also told them that I did not have much time as the drive alone was more than a couple of hours each way. Once I got there, it was one thing after another of delaying tactics, as they had only one finance clerk who could only see one customer at a time. I waited for nearly three hours for a literally 10 minute transaction. I also felt that the manager was cocky, who eventually apologized when I complained and offered me a free car wash in future knowing that I was from out of town. More
by abc
Employees Worked With
I do not recall the manager's name.
June 06, 2015
Service The service done was done well and in a timely manner. The service was much better then in the past, I felt they cared and worked to make the experien The service done was done well and in a timely manner. The service was much better then in the past, I felt they cared and worked to make the experience more positive than in the past. More
by Rick c
Employees Worked With
Dereck West
June 06, 2015
Personalized, professional service and attention My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly and top rate! By far I've worked with Dereck most frequently however, and he has such a kind and thoughtful demeanor and truly has a 'no problem" attitude about anything that has come up with my car's service needs. Whether I've had pre-arranged service or driven in with a last minute question about something, Dereck has always been pleasant and truly professional regarding my car's needs. Also impressive is the way Dereck has responded to emails or phone calls in a prompt manner. I am happy to endorse Ann Arbor BMW as an outstanding service experience. More
by since1999
Employees Worked With
Mark Wade, Dereck West, Carol Leisure
June 06, 2015
Great personalized service My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service D My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service Dusty greeted me in a professional,friendly and timely manner. Service was done promptly and car was delivered in a spotless manner. As always extremely pleased with experience. More
by MIKE06
Employees Worked With
Dusty Harrison, Carol Leisure
June 05, 2015
Overall a pleasant experience on both visits Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without being pushy. Car was courtesy washed and vacuumed. Overall good experience and much improved under new ownership. More
by Z4guy
Employees Worked With
Dereck West, Mo Beidoun
