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BMW of Ann Arbor

Ann Arbor, MI

Overview
Reviews
4.5
354 Reviews
Call Dealership (734) 273-9446
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501 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 354 reviews

October 07, 2025

Love the professionalism, quality service, competitive pricing, quick service turnaround. Have enjoyed interacting with all service members! More

by Marina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal, Dusty Harrison, John Moyer
Report | Print
Oct 08, 2025 -

BMW of Ann Arbor responded

Hi Marina, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at BMW of Ann Arbor.

October 01, 2025

Neal did a good job of getting my bad tire repaired. I got first grade treatment from everyone, spacificaly Neil More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
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Oct 02, 2025 -

BMW of Ann Arbor responded

Hi Bruce, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

The reception in the shop was wonderful. . Shaun, was not only helpful and professional, he was also a joy to talk with. Thank you for having such a great staff to service my car. More

by cynthiadoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
Report | Print
Sep 30, 2025 -

BMW of Ann Arbor responded

Hi Cynthia, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve. More

by Tod Eberle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Upshur, Dusty Harrison, Mark Wade, Carol Leisure, John Moyer
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Sep 30, 2025 -

BMW of Ann Arbor responded

Hi Tod, Thank you for the review. We are glad your time with us was an easy experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

Carol & Neal are awesome. Always a pleasure working with there service team! Thank You! I’ll be back! More

by kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal, Carol Leisure
Report | Print
Sep 30, 2025 -

BMW of Ann Arbor responded

Kris, we are so grateful for your feedback! We will be sure to pass along your kind words to Carol and Neal. Thank you for choosing BMW of Ann Arbor!

September 28, 2025

Always professional and efficient . Great customer service. Comfortable waiting area. Good communication with updates. Great experience. More

by marymcampbell66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn in service
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Sep 29, 2025 -

BMW of Ann Arbor responded

Hi Mary, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at BMW of Ann Arbor.

September 28, 2025

Always a pleasure visiting BMW service department. Neal does an excellent job. Dani does a super job as well with scheduling. Thanks. More

by pammiesplace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal and Dani
Report | Print
Sep 29, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at BMW of Ann Arbor.

September 25, 2025

I have been going to this dealership for more than seven years. They are always efficient, have always fixed my car problems. Carol and Neil go above and beyond to make it a satisfying customer experience. More

by tarvinderTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Leisure
Report | Print
Sep 26, 2025 -

BMW of Ann Arbor responded

Thank you for your loyalty over the years and for the special mention of Carol and Neil. We truly appreciate your feedback, and we look forward to serving you again at BMW of Ann Arbor!

September 22, 2025

They always are very professional and do a great job servicing my BMW. I trust their service abilities and their personnel. More

by Kay Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison, Carol Leisure
Report | Print
Sep 22, 2025 -

BMW of Ann Arbor responded

Kay, thank you for trusting our team with your vehicle, we’re grateful for your business. See you next time at BMW of Ann Arbor!

September 22, 2025

The staff at BMW did a fantastic job as always on my car. I had returned to my parked car to find a dent in quarter panel. When service was finished with it, it was completely invisible. I will always recomm More

by lornadavalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
Report | Print
Sep 23, 2025 -

BMW of Ann Arbor responded

Thank you for sharing your experience with our team! We are so pleased we could assist you and erase the dent like it never happened. We truly appreciate your confidence in us, and we look forward to your next visit at BMW of Ann Arbor! Take care, Lorna!

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