BMW of Ann Arbor

Fantastic service by Alex! I bought a 228 and I felt very comfortable at the desk with Alex even though I am usually intimidated by male salesmen. He wasn't pushy and I was very I bought a 228 and I felt very comfortable at the desk with Alex even though I am usually intimidated by male salesmen. He wasn't pushy and I was very happy with my experience. More

Very personalized customer support After researching and test driving a number of mid-size SUVs, the BMW X3 moved to the top of the list - especially because of the knowledge and suppor After researching and test driving a number of mid-size SUVs, the BMW X3 moved to the top of the list - especially because of the knowledge and support from our sales agent, Alex Upshur. He wasn't at all pushy as many other dealers were, and he let the car speak for itself. He seemed to understand just what we were looking for and was able to answer all of our questions about the new technologies and comforts (a lot to learn because our current vehicle is 12 yrs old). I used to work for a German company , so I was well aware of the expertise and performance of BMW, but I must say it was Alex and the dealership that made us comfortable enough and assured to make the investment. I continue to ask Alex a question here and there, and he is always as informed and cordial and attentive as can be! More

Remarkably customer-focused, knowledgeable and timely Over the course of the past several years, I have been relying on BMW of Ann Arbor for both service and education regarding my BMW Z4 35i. And while I Over the course of the past several years, I have been relying on BMW of Ann Arbor for both service and education regarding my BMW Z4 35i. And while I don't typically take the time to write reviews of this nature, the level of inclusion that the dealership has offered me warrants mention here. Moreover, while my satisfaction with every layer of the organization stands at 100%, it is the relationship that I've established with the service side that has connected me to the brand in ways that I had not expected. Under the leadership of Mark Wade, my service adviser Dusty Harrison has been not only a highly credible information source, but also an absolute ally in managing my vehicle's service schedule. Dusty has kept my Z4 up to date, and consistently exceeded my expectations vis-a-vis timing and professionalism. His ethic and dedication to my needs as a customer have created a level of trust that now permeates my entire experience with BMW of Ann Arbor. And frankly, when I turn the keys of my vehicle over to anyone, I want the fundamentals to be solid. As my primary point of contact with the dealership, I know that when I release my vehicle to Dusty that the foundation of trust we've established will be communicated every step of the way until I pick my car back up and drive off. And for me, that's not only substantive--but essential. More

Great service experience I have been to this service center twice. Both times Dusty was my service advisor. Dusty was great; he entertained my 1000 questions about the i3 an I have been to this service center twice. Both times Dusty was my service advisor. Dusty was great; he entertained my 1000 questions about the i3 and the KLE update. He even let me go check the car out in the service area and talk to the technician. Each time I was there Dusty appeared to be the 'go to' guy for customers and his team. I was impressed how he handled the constant flow of people and how professional he was with everyone. More

Fantastic service Best sevice writer I've ever worked with - he knows more about my car than I do! Very personable and exceedingly knowledgeable. Excellent about get Best sevice writer I've ever worked with - he knows more about my car than I do! Very personable and exceedingly knowledgeable. Excellent about getting me appointments and getting me in and out. I will follow him. He knows how to take care of cars and customers More

Used car sale from Alex I was looking for a reliable used car for my time in Michigan. I needed a good car in a low price range. And I found what I was looking for thanks to I was looking for a reliable used car for my time in Michigan. I needed a good car in a low price range. And I found what I was looking for thanks to Alex. I'm very happy about my car and I'll probably do the service in BMW Ann Arbor (even if their is no discount on services after buying a used car). It was a good experience and Alex know what is talking about regarding the car. The engine and the components. Is trying to help you find the car that suits you the most and not the most expensive one. I really appreciate buying my car there also for all the advices and services. I recommend this car dealer for your next purchase. More

New Car Sale Great customer service from the evening we came in to purchase to delivery!!! Highly recommend to anyone interested in purchasing a BMW product Will Great customer service from the evening we came in to purchase to delivery!!! Highly recommend to anyone interested in purchasing a BMW product Will return More

Simon's Experience Alex did a great job with my new car purchase. He took the time to explain in detail all questions I had both at the dealership and via email. The v Alex did a great job with my new car purchase. He took the time to explain in detail all questions I had both at the dealership and via email. The vehicle was delivered and looked amazing when I picked it up, so clean and shiny with my VIP tag hanging inside. It's the little touches that show the level of detail they go through to make the purchase a pleasant experience. Things like Alex saying "just stop on by any time and we'll top off your wiper fluid, no charge". Great job Alex, thanks so much, I'm just loving my new X4. More