BMW of Ann Arbor

I love my car!! My sales rep Justin was able to answer all my questions and guided me to the right vechicle per my many demands of "must haves" all while keeping me i My sales rep Justin was able to answer all my questions and guided me to the right vechicle per my many demands of "must haves" all while keeping me in the price range I requested. Nice job Justin!!! Thank you... I love my new car! More

Outstanding Experience, Superior Value I waited three months before writing this review to be sure that the outstanding sales care, professionalism and followup service of Alex Upshur was n I waited three months before writing this review to be sure that the outstanding sales care, professionalism and followup service of Alex Upshur was not just a flash in the pan. I initially met Alex by chance looking through the Ann Arbor BMW car lot for a high quality, good value car to replace my wife's 12 year old Volvo. As luck would have it, Alex came out to help. He was unassumingly present, knowledgeable and kind. There was not a moment of 'car salesman' in the experience. He was patient with questions and reassuring with answers. Within the week we purchased a wonderful 328i that my wife loves. I was so pleased with Alex's professionalism and kindness, I went to see him to look at the possibility of replacing my 10 year old Passat some time in the future. He guided me through a no-pressure tour of vehicle possibilities and options we both thought might suit my specific needs. When I told him I wasn't ready he just smiled and said he'd be there when I was. Only days later, the engine in my Passat gave out while driving at highway speeds, leaving me stranded roadside on a Friday afternoon of a long weekend. As I waited hours for a tow truck to arrive, I called Alex and told him my predicament. He said he just received a fully loaded, beautiful X3 that he felt would be perfect for me and would hold it until I could get there the following morning. I have now purchased two wonderful vehicles from Alex and my wife and I are thrilled with both our cars and most particularly the followup service and patient attention that Alex never seems to run short of. Although its not likely we will buy another car for quite a while, Alex's kindness, willingness to help every step of the way and professional demenor is one of the key reasons we are so happy with our purchases and look forward to continuing our relationship. We highly recommend anyone consult Alex Upshur as part of your next vehicle purchase experience if you want it to be an outstanding, professional and truly satisfying one. More

Eric Griffith is awesome! I just bought a 750 LI , the service was exceptional ! Eric is the best service rep I've ever encountered. His customer service skills are outstandin I just bought a 750 LI , the service was exceptional ! Eric is the best service rep I've ever encountered. His customer service skills are outstanding! Thanks so much for an excellent experience! You and the dealership are highly recommended. :) More

Great car buying experience! I recently purchased a 2009 BMW 528xi from BMW of Ann Arbor and from start to finish the process was easy and enjoyable. Everyone from Pamela from e- I recently purchased a 2009 BMW 528xi from BMW of Ann Arbor and from start to finish the process was easy and enjoyable. Everyone from Pamela from e-sales to Eric and Chad in sales delivered a low-pressure, friendly experience. They were honest and helpful every step of the way. It is definitely my new favorite dealership! More

An Exemplary BMW Salesperson I have twice been to BMW of Ann Arbor recently while researching what car I'd like to buy to replace my Porsche Boxster. On both occasions I was serv I have twice been to BMW of Ann Arbor recently while researching what car I'd like to buy to replace my Porsche Boxster. On both occasions I was served by Eric Griffith. Based on my first experience with Eric, I returned to this dealership primarily to work with him. I found Eric to be friendly, helpful, and very knowledgeable about BMWs in general as well as the many options specific to a particular model. Eric understands performance-oriented enthusiasts and why they gravitate to BMWs. I am continuing to refine what car I will acquire, which currently appears to most likely be a BMW. If that occurs, I can't think of a better person with which to make a deal than Eric. More

Lease New BMW Eric Griffith was very knowledgable about the BMW 335i, was honest and great to work with. I had several technical questions about suspension and stee Eric Griffith was very knowledgable about the BMW 335i, was honest and great to work with. I had several technical questions about suspension and steering which he was able to answer. I highly recommend him. More

Excellent! I don't live in Ann Arbor, so I did the transaction for the car I wanted to purchase via email and phone with Justin Fagan. I have purchased BMWs from I don't live in Ann Arbor, so I did the transaction for the car I wanted to purchase via email and phone with Justin Fagan. I have purchased BMWs from various dealerships in the region before and was always quite happy with sales and service. Justin worked with me on closing the deal and was knowledgeable, courteous and responsive. Other dealerships I was working with at the same time were not quite as cooperative as BMW of Ann Arbor. Excellent! Brendan Byrne - the business manager - was also a pleasure to work with when we picked up the car. Great experience. Follow up AFTER the purchase is not something you see often. That made a big difference also rating BMW of Ann Arbor five stars! More

Outstanding, Bravo Zulu I felt right at home walking into BMW of Ann Arbor. I was greeted like I've been a loyal customer for years. My wife and I were introduced to Mr. Alex I felt right at home walking into BMW of Ann Arbor. I was greeted like I've been a loyal customer for years. My wife and I were introduced to Mr. Alexander Upshur, my new confidant in car purchasing. He sat us down to discuss my interests in BMW and made us feel very at home. I had previously built the car online to my design and when he ordered it, it was exactly the way I wanted it, no pressure to add extra features. I received my car a few weeks later from Germany, where it was built, and I'm still blown away by the 435i xDrive and my experience since I've made this purchase. Brendan, the financing manager, was also a pleasure to work with. He was also very friendly and made the entire experience very smooth. I will be highly recommending his services to anyone interested in purchasing a new vehicle. More

Buying experience an BMW of Ann Arbor I've participated in the purchase of many cars over the years, but my recent buying adventure was the first I've done solo. On my first visit to BMW, I've participated in the purchase of many cars over the years, but my recent buying adventure was the first I've done solo. On my first visit to BMW, after a long and frustrating search for a car to meet my specifications, I was fortunate to meet Alex Upshur. Through a number of visits, he was endlessly patient--listening to me, answering my questions, giving me all the time I needed to think about things and finally building the car that met my needs and wants. At delivery he spent a great deal more time setting up the satellite radio and navigation system and explaining all the "bells and whistles" to a somewhat technologically phobic senior citizen. He has continued to be available as I get to know the car and have further questions. It was a pleasure to work with Alex. I would highly recommend him to anyone seeking a positive buying experience. More

Great Customer Experience! I just bought my first BMW and had a great experience. I worked with Alex Upshur during the process. Alex did a great job of really helping me pick I just bought my first BMW and had a great experience. I worked with Alex Upshur during the process. Alex did a great job of really helping me pick the right BMW for me. There was no pressure during the process, just a lot of great questions to help me decide which car I should buy. When it came time to actually purchase, it was hassle free. The sales manager, Lane was also great to work with. It wasn't your typical back and forth buying process. They made a solid first offer on my trade in and gave me a great price on my new 328i. The entire customer experience was awesome. They make you feel right at home and answer all of your questions. Even Nancy in the finance office was great. Typically, when you do into the finance office you are "sold" very hard on the "extras". Not the case with Nancy. Straight forward and the numbers stayed the same! Since buying the car 1 week ago, I received 2 follow up calls from Alex making sure everything is okay with the car, 1 email from the Sales Manager welcoming me to the family and just yesterday, a box of Godiva Chocolates as a thank you gift (my wife and kids loved them.) All in all, one of the best buying experiences I have ever had. I WILL be going back there for my next one! More