BMW of Ann Arbor

The service that we got from Chad Thompson, our salesman, far exceeded our expectations. He was open and honest and directed us to the right options. We had a great experience at BMW of Ann Arbor. Chad did far exceeded our expectations. He was open and honest and directed us to the right options. We had a great experience at BMW of Ann Arbor. Chad did go out of the way to take care of us and we appreciated that very much. We will come back to this dealership even though we have a couple of them closer to where we live. I strongly recommend this dealership! More

Excellent experience, would buy another vehicle there again. They went beyond expectations, by adding accessories without charging labor. The used vehicle I purchased was completely ready for use, clean, again. They went beyond expectations, by adding accessories without charging labor. The used vehicle I purchased was completely ready for use, clean, and delivied to the location I requested by the dealership. Great job. More

This transaction was our first association with BMW of Ann Arbor and Rob Gleyre and we are thrilled we drove from Macomb County to Ann Arbor to purchase our 328i! Rob was very welcoming, very professiona Ann Arbor and Rob Gleyre and we are thrilled we drove from Macomb County to Ann Arbor to purchase our 328i! Rob was very welcoming, very professional and very patient with us and our many questions. He did not rush us to a decision and once we decided we wanted the car, he very carefully explained all of the paperwork and the purchasing process. Much to our surprise, the dealership prepared the car and sent us on our way that very day. Every staff member at BMW of Ann Arbor received us very professionally and with sincere concern for our comfort with the purchasing process. This dealership and Rob, are the first time that I have felt sincerely welcome in a BMW dealership. We will be back and we have already recommended to friends that they go see Rob! We are so very pleased with our entire experience at BMW of Ann Arbor! More

Went in looking to trade-in my truck and walk out with a used BMW. This was the first dealer of 10 (mixed brands) that actually listened to what I needed and made it happen. Would highly recommend. used BMW. This was the first dealer of 10 (mixed brands) that actually listened to what I needed and made it happen. Would highly recommend. More

This was the best experiences I've had buying a new car. I had visited other dealers but came back to BMW of Ann Arbor because of the wonderful reception on my first visit. All the staff were pleasant, frie I had visited other dealers but came back to BMW of Ann Arbor because of the wonderful reception on my first visit. All the staff were pleasant, friendly,professional and knowledgeable of the vehicles. I was never pressured or hounded.The facts were presented enabling me to reach my own conclusion.I believe I received a fair price (what I was expecting based upon my research) and paid a fair price for the purchased vehicle. More

One of the best experiences I've had buying a car. I never felt pressured, the True Pricing is great and I was offered a reasonable amount for my trade. never felt pressured, the True Pricing is great and I was offered a reasonable amount for my trade. More

Ashley was very knowledgable with BMW and very pleasant to work with on finding the car I was looking for. I will buy my next car with her. to work with on finding the car I was looking for. I will buy my next car with her. More

The management and sales team at BMW Ann Arbor have worked tirelessly to put BMW A2 on top of the dealer list in the area. This is once again a first class operation and I will definitely return to pu worked tirelessly to put BMW A2 on top of the dealer list in the area. This is once again a first class operation and I will definitely return to purchase again from them. Alex Upshur is excellent, and knows his stuff, which is saying a lot as it is rare to find a sales associate who can discuss ( with knowledge) features, operation and performance of every car they might sell. Alex has done his homework, and answered every question I had relating to two cars I was looking at, and he was right in what he said. I recommend BMW of Ann Arbor as a hometown sales and service center you can rely on and feel at home at. That is a tall order these days but they do it every day. I have been in over seven times this month during and after my purchase and it's the same every time- perfect ! More

Service has been a strong reason for me to come to this dealership. They are efficent, get you signed up and in a loaner fast. Come a little early, no problem. Past Sales Management was not friendly or ver dealership. They are efficent, get you signed up and in a loaner fast. Come a little early, no problem. Past Sales Management was not friendly or very interested in my business after three year lease and was looking at other dealerships. Noticed new people in sales and went to meet them. It was a great experince and went with another new car. The process was excellent and found what i was looking for and a resonable price. It has been a few weeks and know that I have the right car for what I was looking for. Was helped to go the right direction on my selection. No feeling that I was taken advantage of. More