BMW of Ann Arbor

Great and a very pleasant experience! It was a pleasure to interact with sales and finance staff. The entire process was smooth and we were very pleased with the purchase. Would strongly recommend others t to interact with sales and finance staff. The entire process was smooth and we were very pleased with the purchase. Would strongly recommend others to consider doing business with BMW of Ann Arbor. Keep up the good job! More

I located a 2011 Mazda Miata for sale at the BMW Ann Harbor dealership and called them for info and arranged my visit, a 4 hour drive in snowy conditions. Eric met me at 9:30 AMwith the car ready to g Harbor dealership and called them for info and arranged my visit, a 4 hour drive in snowy conditions. Eric met me at 9:30 AMwith the car ready to go for a test drive, they had just received about 6" of snow and all the other cars were covered in snow. He had told me that the Miata was in excellent condition and that it was. I quickly decided to buy the car and before 12 noon I was on my way. I have received emails from Eric asking if everything was ok and received the car papers via FedEx as they told me. I am really happy that I found this car at BMW of Ann Harbor. The car was exactly what I wanted and the dealership was very professional and made my purchase very pleasant. Thanks! More

Eric was an excellent salesperson. He worked with me for about 3 months to find just the right car for me. When he found one, he walked me through all the steps as to how to acquire it (I have never purcha about 3 months to find just the right car for me. When he found one, he walked me through all the steps as to how to acquire it (I have never purchased a car from a dealer before, nor taken out such a great loan). He answered my questions, was patient with me, and even provided support for me after the sale. I feel like I always have someone at Ann Arbor BMW to contact with any question about my car. I would strongly recommend anyone to see Eric if they are interested in any car in the lot. Looking forward to working with Eric in the future. -Scott Bartz, Ann Arbor More

I got the great experince leasing 2013 BMW 5 series. Courteous, friendly and professional staff members. Eric Griffith personnaly took take all the requirement with great follow up. Courteous, friendly and professional staff members. Eric Griffith personnaly took take all the requirement with great follow up. More

Eric Griffith was an outstanding sales person during my transaction; he was responsive to questions, informative, helpful and generous with his time. I could not have asked for more from a sales person, a transaction; he was responsive to questions, informative, helpful and generous with his time. I could not have asked for more from a sales person, and Eric is certinaly a strong asset to the BMW of Ann Arbor dealership. After the transaction was completed Eric followed up by email, phone, and even sent a hand written thank you note. I give Eric my highest recommendation, and I hope that BMW of Ann Arbor is aware of how fortuneate they are to have Eric on their sales team. More

The folks were friendly and responsive to my needs. They presented options on the purchase but did not push me to any particular decision. They worked as a coordinated team and although I came from a long d presented options on the purchase but did not push me to any particular decision. They worked as a coordinated team and although I came from a long distance the experience was was worth the drive. Darin followed up with a call and more followup on some technical issues More

Entire team is very easy to transact, offered great service, lot of cars in stock to pick from. Lane explained everything nice and easy, maintained transparency with the deal, no fuss, great sense service, lot of cars in stock to pick from. Lane explained everything nice and easy, maintained transparency with the deal, no fuss, great sense of humor and quality service as you would expect. Summer helped with documentation and Finance process, explained all benefits and other relevant information patiently and in details even though it was closing time for the dealership on a weekend day. Dave assisted with the final sign off procedure and car delivery. Walked me through the bells and whistles of the truck and with the follow up questions. Overall great experience buying first BMW from very good staff. Would highly recommend anyone and everyone interested in buying BMW to this dealership. More

My lease was up. I was encouraged to take a test drive and get $100 credit on my next purchase. I did that and enjoyed the brief test drive. Another more detailed test drive was done a few days later to g and get $100 credit on my next purchase. I did that and enjoyed the brief test drive. Another more detailed test drive was done a few days later to go over the options in the car, BMW 328Xi. I selected the car which was a color I preferred. The new car would be ready in four days. My old car turn over was smooth. The paper work was smooth as well. My monthly lease payment is where I had hoped it would be. More

Having invested sometime prior to my visit working trade (s) vehicle price, funding needs, 4 plus hours later and some back tracking from the dealership I drove a BMW home The dealership took way too lon (s) vehicle price, funding needs, 4 plus hours later and some back tracking from the dealership I drove a BMW home The dealership took way too long and made certain comments and statements which you could say I did not further dig into causing concern and conflict, after the sale making me out to be in a hurry the bad guy and not reflecting on the true events almost belittling perhaps due to the survey follow up filled out based on the events and experience ? Overall.............. plan to have lots of.............. time! Check and Double Check items and statements More

I walked in asking about a specific Car that I saw on AutoTrader, at the begining, the sales man was so friendly, and sounded good, I took the car in test drive, and when it came to price negotiation, ba AutoTrader, at the begining, the sales man was so friendly, and sounded good, I took the car in test drive, and when it came to price negotiation, basically, he asked me how much do you pay and you now and get it so I told them what I thought, then the sales man went away and brought his manager, and the manager was so rude, he said that the prices are not negotiable and you will pay what it is listed for, and I was okay, thanks and I was about to leave and he started asking questions and where do have this price and you cant get a car for this price, and i told him from where, and he aas like noway, then he started looking the cars up and he found some cheaper cars with the same options, and he was like no, you can't find it at that price. After half an hour of him explaining that I can't get a same car cheaper that what this Car is listed for, THE WORST PART whs when I wanted to get my stuff from him, the Sales man has left already and he was like I do not know where they are, then I found it on the sales man (who has left without even we noticed that and we were sitting in the sales man office, and I had to go take my papers from his desk by myself. If the Manager does not know how to treat the potential customers then how do we expect that the sales men to be nice!!! I will not get a car from this dealer and I will not even recommend this dealer, even if the price is lower than the rest in the area!!!! I would Rather pay More but be treated the way that everybody else treats me. More