BMW of Ann Arbor

Happy New BMW Customer Review for Alexander Upshur I was looking for information on pre-owned certified BMWs and Alex answered all of my automotive and financial questions. Review for Alexander Upshur I was looking for information on pre-owned certified BMWs and Alex answered all of my automotive and financial questions. He was able to put me in the car I was looking for and that fit my budget. That is a rare combination but he made it happen. I'm thrilled with my new car and with the service Alex has provided. Alex made follow-up phone calls and emails to make sure I was completely satisfied with my purchase. I have never had a better car buying experience! More

We didn't buy a BMW We didn't wind up buying a BMW X3, deciding instead to buy the Acura RDX, but wanted to write to say that Alex Upshire was excellent to work with. We We didn't wind up buying a BMW X3, deciding instead to buy the Acura RDX, but wanted to write to say that Alex Upshire was excellent to work with. We had a very bad experience at Yark BMW in Toledo, Ohio, and when I called Alex he was very cooperative, helpful, and informative. We didn't wind up buying the BMW, but will certainly revisit the BMW for our next car, and will go directly to Alex for the sale, even though we live in Sylvania, Ohio. More

GREAT EXPERIENCE Just purchased a 2014 X5. Eric was very knowledgeable, attentive, and informative. I would recommend him as a salesperson. BMW of Ann Arbor is outstan Just purchased a 2014 X5. Eric was very knowledgeable, attentive, and informative. I would recommend him as a salesperson. BMW of Ann Arbor is outstanding. More

A great experience The staff did a great job explaining features and working with me. Most importantly, they worked very hard to allow me to drive my car home without ha The staff did a great job explaining features and working with me. Most importantly, they worked very hard to allow me to drive my car home without having to come back! They did so by staying nearly two hours past their closing time! Thank you BMW of Ann Arbor for the ultimate purchasing experience. More

My first BMW experience.. I can honestly say that I am EXTREMELY happy with the X5 that I purchased from BMW of Ann Arbor. And I feel the same way about the level of service an I can honestly say that I am EXTREMELY happy with the X5 that I purchased from BMW of Ann Arbor. And I feel the same way about the level of service and professionalism extended to me by my Client Advisor Jake Murphree. He was understanding and very helpful in working around my hectic schedule and vacation to ensure that my fiancée got to enjoy my vehicular gift to her. I would be more than happy to do business with him in the future... More

Overall, good experience. Eric did a good job supporting my transaction. Some damage to the 328Xi at delivery that should be resolved shortly in mid April. supporting my transaction. Some damage to the 328Xi at delivery that should be resolved shortly in mid April. More

Jake was very pleasant to work with during our experience to BMW Ann Arbor. The dealership has a pretty wide selection to choose from and we were unsure how to decide on a car. Jake spent a lot of time worki to BMW Ann Arbor. The dealership has a pretty wide selection to choose from and we were unsure how to decide on a car. Jake spent a lot of time working with us to find exactly what we were looking for in a vehicle, while still accommodating our price range. We will definitely be going back to him for future purchases. More

Great and a very pleasant experience! It was a pleasure to interact with sales and finance staff. The entire process was smooth and we were very pleased with the purchase. Would strongly recommend others t to interact with sales and finance staff. The entire process was smooth and we were very pleased with the purchase. Would strongly recommend others to consider doing business with BMW of Ann Arbor. Keep up the good job! More

I located a 2011 Mazda Miata for sale at the BMW Ann Harbor dealership and called them for info and arranged my visit, a 4 hour drive in snowy conditions. Eric met me at 9:30 AMwith the car ready to g Harbor dealership and called them for info and arranged my visit, a 4 hour drive in snowy conditions. Eric met me at 9:30 AMwith the car ready to go for a test drive, they had just received about 6" of snow and all the other cars were covered in snow. He had told me that the Miata was in excellent condition and that it was. I quickly decided to buy the car and before 12 noon I was on my way. I have received emails from Eric asking if everything was ok and received the car papers via FedEx as they told me. I am really happy that I found this car at BMW of Ann Harbor. The car was exactly what I wanted and the dealership was very professional and made my purchase very pleasant. Thanks! More

Eric was an excellent salesperson. He worked with me for about 3 months to find just the right car for me. When he found one, he walked me through all the steps as to how to acquire it (I have never purcha about 3 months to find just the right car for me. When he found one, he walked me through all the steps as to how to acquire it (I have never purchased a car from a dealer before, nor taken out such a great loan). He answered my questions, was patient with me, and even provided support for me after the sale. I feel like I always have someone at Ann Arbor BMW to contact with any question about my car. I would strongly recommend anyone to see Eric if they are interested in any car in the lot. Looking forward to working with Eric in the future. -Scott Bartz, Ann Arbor More