BMW of Ann Arbor

Excellent Service Regardless of the Isse I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix it, and they do it with a smile, always! Most of the time it's an easy visit and Dusty always has time to personalize the visit by sharing a story or two before departing. They make you feel like you are part of the family at BMW of Ann Arbor! Excellent Team! More

Great professional service I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been very helpful. More

Simply a pleasant experience Darin was very very knowledgable about vehicle features and engine capabilities. This was not a high-pressure "what would it take to sign today?" deal Darin was very very knowledgable about vehicle features and engine capabilities. This was not a high-pressure "what would it take to sign today?" dealership--what a relief! The whole process was smooth, and everyone was patient while I worked through the options and made informed decisions. I?ve been bringing my series 5 sedan to this dealership for servicing since 2011, and I?m happy to continue the relationship with my "new" certified pre-owned X1. More

Welcome to the family Darin was an amazing sales representative. He is very relational and he made my experience of buying my 1st BMW priceless. If you are looking for some Darin was an amazing sales representative. He is very relational and he made my experience of buying my 1st BMW priceless. If you are looking for someone who will take their time to explain everything that BMW has to offer hes your guy. Thank you Darin For Making Me a part of the BMW's family. More

Solid Andrew is a very knowledgeable young BMW sales person. He knows the product in great detail and he can explain things in a clear, concise way. He also Andrew is a very knowledgeable young BMW sales person. He knows the product in great detail and he can explain things in a clear, concise way. He also has a relaxed manner, not at all pushy, and he helped me focus on the important benefits of the car I bought from him. I would certainly recommend Andrew as a car sales person to family and friends. More

Great service! BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I ha BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I have always received top quality. I never feel like they are trying to oversell me services - I appreciate their professionalism. I also enjoy the car ride service they provide via Poppi. She is a delight and a wonderful added bonus to a great service experience! More

Nice experience, as usual. Dereck is very helpful and very pleasant. And the dealership's procedures are to be commended, as well. Waiting an hour or two while the car is serv Dereck is very helpful and very pleasant. And the dealership's procedures are to be commended, as well. Waiting an hour or two while the car is serviced is not a problem because the waiting room is comfortable, there's plenty of good coffee, and you're kept informed about the progress of the service. More

Clean, competent, courteous great service team at BMW of AA, Dereck West is upbeat, knowledgable and very pleasant, facility is clean and car is serviced competently and on time! great service team at BMW of AA, Dereck West is upbeat, knowledgable and very pleasant, facility is clean and car is serviced competently and on time! More

This dealership cares We stopped in to BMW of Ann Arbor to get our car from the Service Department. Looking to get out of this car we were told that Mo Beidoun would be a We stopped in to BMW of Ann Arbor to get our car from the Service Department. Looking to get out of this car we were told that Mo Beidoun would be a great person to work with. Unfortunately this day was Mo's day off. A call was placed to Mo by the Service Department and within an hour Mo was there on his DAY OFF to meet with us. Mo is a great asset to BMW of Ann Arbor and expresses a genuine car and concern for the customer. He made us feel comfortable and not pressured in any way. I would definitely work with Mo if you get the chance. Not to say the other Sales Persons aren't good, but Mo is just this exceptional. Thank you Mo for being you and being Great! Part II of my review Service - Dusty Harrison When you purchase/lease your new/used/CPO BMW from BMW of Ann Arbor you MUST take it here and have your Service Manager be Dusty Harrison. I've been taking my BMW to Dusty for 5 years and he is always ABOVE and BEYOND any expectations I've had. He has taken care of me and my wife on NUMEROUS times and to us, he walks on water. Dusty is a true professional who cares about his customers and strives to make them happy. The combination of Mo bringing in customers and Dusty keeping them coming back is a recipe for success. Dusty is literally the only reason we kept coming back. Again, not taking anything away from the other Service Managers, but Dusty is a 12 on a 10 point scale. If you don't believe me, give it a try. He won't disappoint you nor will the friendly staff (Carol Leisure and Poppi). Attention Mr. Wade - Your biggest asset is Mr. Dusty Harrison, please take care of him. More