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BMW of Ann Arbor
Ann Arbor, MI
355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 355 reviews
October 04, 2019
Very bad customer service, Customer service was very bad, they carried an attitude that they did not care though we were there to made final decision to purchase the vehicle. Lo Customer service was very bad, they carried an attitude that they did not care though we were there to made final decision to purchase the vehicle. Lost an customer and many more like us! More
by Ramco
Employees Worked With
no the the list mentioned above
August 06, 2019
Waste of Time I drove an 1: 40 minutes to test drive and purchase an X3. I made an appointment to test drive and purchase the vehicle. I came in from my test drive I drove an 1: 40 minutes to test drive and purchase an X3. I made an appointment to test drive and purchase the vehicle. I came in from my test drive and said I'm ready to buy it. The sales person said the banks are closed. I said that's fine I'll just pay for the car. He then said I don't have people here to process you. He made an appointment for us to return the next day and asked for a deposit. On my long drive home I decided not to return. Messaged the dealership. No response! Wish I could leave 0 stars for their terrible customer service. More
by CustomerLM
Employees Worked With
Justin Fagan
April 01, 2019
Service Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t 480 last week More
by Ali
Employees Worked With
Dusty Harrison
November 29, 2018
The Worst Service Experience I dropped my vehicle for service, supposed to get 15% off on $1500 services, but instead they did another service ( Wheel Alignment) without even my a I dropped my vehicle for service, supposed to get 15% off on $1500 services, but instead they did another service ( Wheel Alignment) without even my approval. Guess what during this service they damaged my steer wheel and door handle. I care my car, know everything. This is purely Ann Arbor BMW negligence and damaged my vehicle. No positive response to my questions and they say it pretty common for this kind of vehicle. I can’t trust them anymore and don’t take any chances. Honestly Dereck service adviser ok but service team is worse I ever seen. Here is response from service manager More
by Chand
Employees Worked With
Mark Wade, Dereck West
October 01, 2018
Third BMW I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! He sure knows his stuff well and is very professional. He sure does everything to make this process as easy and quick as possible. Great expirience! More
by obichakjian
Employees Worked With
Alex Upshur
August 30, 2018
Alex Upshur Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work wit Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work with. Not pushy. Would recommend him and this dealership to anyone looking for a BMW. More
by Purchaser
Employees Worked With
Alex Upshur
August 30, 2018
Fantastic customer service I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely fantastic. He was very knowledgeable and not at all pushy. I have been visiting multiple dealerships but never got the knowledge and friendliness I got here. You could tell how much love Alex has from the brand right away. He drives one, and knows all there is to know about thes cars, the mechanics behind them and what makes them amazing automobiles. Also, as I have stated, Alex not being pushy let the car spek for itself and made me trust him even more. I entered the deslership with the idea that all car dealers are xxxxxxxx and left impressed with the fact that it was not true. To say the whole staff went above and beyond would be an understatement, and I am grateful and happy to now be part of the BMW family. I would recommend this dealership and especially Alex to anybody in the business to buy an amazing driving machine. Also, the financial manager (Ray) made time to meet me at a personal level and also made extra efforts to make sure I was getting the best financing possible. As I for some reason got denied for the credit he made sure it was not a mistake (which it turned out to be) and i left home with the car of my dreams and a great deal all thanks to him. More
by Vlad
Employees Worked With
Alex Upshur, Raymond Borg
December 30, 2017
Not Going Back... Ever I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. T I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. This dealer (sales rep Justin Fagan to be precise) treat you like trash. I think it was because I just woke up and put on a jacket over my house clothes because my brother in law asked to go in a rush. His wanted to see his options and this sales rep didn’t even want to give any number. We should’ve went somewhere else instead of wasting our time here. Today, we had to rush and buy an used 5series just to get a car for him since his lease ended. Now he plans to buy the new x5 model when the new model comes out in 2018. But yeah, he is not going to come back here. More
by bhlee1987
Employees Worked With
Justin Fagan
September 27, 2017
Great Experience I went to check out a 328i cpo.They really care about their customers and provide honest answers. Trustworthy dealership which is very rare to find no I went to check out a 328i cpo.They really care about their customers and provide honest answers. Trustworthy dealership which is very rare to find nowadays. More
by Praveen93
Employees Worked With
Mo Beidoun
September 11, 2017
Excellent Service Regardless of the Isse I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix it, and they do it with a smile, always! Most of the time it's an easy visit and Dusty always has time to personalize the visit by sharing a story or two before departing. They make you feel like you are part of the family at BMW of Ann Arbor! Excellent Team! More
by Kathleen Swalwell
Employees Worked With
Dusty Harrison, Dereck West, Carol Leisure
