BMW of Ann Arbor

Ultimate Salesman Andrew! Andrew was terrific from start to finish! He asked the right questions to determine what I wanted and what was most important and then help me find t Andrew was terrific from start to finish! He asked the right questions to determine what I wanted and what was most important and then help me find the right car. He listened very carefully and answered all of my questions and worked with me to get me into the car I wanted for the price I wanted. I'll be back for my next vehicle! I highly recommend Andrew and the team at BMW of Ann Arbor! More

Appreciate You Luke! Working with Luke was a pleasure. VERY KNOWLEDGEABLE on all BMW products. Helped me find an option that worked perfectly for me. And, worked dilige Working with Luke was a pleasure. VERY KNOWLEDGEABLE on all BMW products. Helped me find an option that worked perfectly for me. And, worked diligently with his finance manager when it was time to deal. I will be purchasing my next BMW from him, as well. THANKS LUKE! More

Thanks Mo! Had a wonderful experience with Mo in sales! He is very personable and exemplifies what it means to have great customer service. He went above and bey Had a wonderful experience with Mo in sales! He is very personable and exemplifies what it means to have great customer service. He went above and beyond our expectations and was extremely knowledgable about the various options/equipment. I highly recommend purchasing/leasing your next BMW through Mo as he made our first experience at BMW of Ann Arbor a pleasant one! More

BMW replacement We currently have a BMW 328i that is coming of lease. We worked with Alex Upshur to explore our options. Alex was very informative and orofessional. We currently have a BMW 328i that is coming of lease. We worked with Alex Upshur to explore our options. Alex was very informative and orofessional. He presented us with all our options, including the BMW MSD program. Ultimately we made the decision on a 2015 demo at another dealership, that was not an option from Suburban. Alex was a pleasure to work with and we will certainly recommend him to our friends. Thanks Alex More

One of the best consumer experiences I've ever had This review is an easy one to write. I honestly can't say enough positive things about my experience with Andrew Heuter; his approach, his knowledge, This review is an easy one to write. I honestly can't say enough positive things about my experience with Andrew Heuter; his approach, his knowledge, his customer service - all phenomenal, all exceeding expectations. And the same goes for Jim and Bryan - class acts through and through. I'm excited and comforted to know that the BMW Ann Arbor team will always be in my corner should the need arise. Thanks to all for everything! More

Knowledgeable, attentive sales help I was particularly pleased with the attentive sales help offered by Andrew Hueter when I was examining different car brands prior to my purchase in ea I was particularly pleased with the attentive sales help offered by Andrew Hueter when I was examining different car brands prior to my purchase in early 2016. We talked at length. He listened carefully, knew his product well, and came back with well-chosen opportunities for me. He was always prepared for our appointments, and earned my trust. More

Great shopping experience. I was checking out a used X3 with the M-Sport package (looks real nice), and Andrew Hueter did a great job of demoing the vehicle and representing his I was checking out a used X3 with the M-Sport package (looks real nice), and Andrew Hueter did a great job of demoing the vehicle and representing his dealership. The new management must be doing something right at BMW of Ann Arbor. Andrew really knows his stuff on the technical side, which I love as a gear head, and he's got a great natural conversational approach. Honestly, one of my better sales interactions. I didn't make an offer or buy a vehicle, but next time I'm ready to buy, I will definitely give Andrew and his team a shot at my business! Also, Jim, the used car sales manager, was very congenial and enjoyable to talk with. Thanks for a great experience, guys! More

Knowlegeable, Personable, and Honest This dealership works hard to earn your business. In particular, our experience working with Sean was superb. My wife and I were shopping for a car fo This dealership works hard to earn your business. In particular, our experience working with Sean was superb. My wife and I were shopping for a car for her, and he reviewed multiple options with us in detail and helped us test drive several models to meet her needs. He was easy to work with with a no pressure, honest, and down to earth style. His follow up was excellent with phone calls and emails, answering all our questions, but was not pushy. My wife commented several times how she had a good buying experience. Highly recommended. Approachable, he also knew his products well -- I count myself a car enthusiast, and he was able to speak my language. Sean is a true enthusiast's SA. Would work with him again. More

Extremely Friendly I showed up for the winter service event late last year (2015) and while my M Roadster and e39 were being serviced Luke took time out of his schedule I showed up for the winter service event late last year (2015) and while my M Roadster and e39 were being serviced Luke took time out of his schedule and we talked BMWs for a while. I felt like I had walked into a place where BMWs are a passion and definitely felt welcome. He let me get into the cars (even the i8) and showed me every single new feature> Very Knowledgeable. Alex Upshur and all the other employees I dealt with were awesome. I feel like they enjoy working there and making people feel at home. Awesome experience!!! More

Superlative Alex Upshur from the Sales Team is far and away the best car salesman I have ever had the pleasure of working with. Alex was not only polite, but he w Alex Upshur from the Sales Team is far and away the best car salesman I have ever had the pleasure of working with. Alex was not only polite, but he was incredibly knowledgeable about their vehicles as well. I do a lot of research before I even visit a dealership, so more often than not, I know more about the vehicle I'm interested in than the people selling me the car. In this instance however, Alex was the exception to the rule. He knew the vehicle inside and out, and showed me things I was completely oblivious to. Alex was also very accommodating to my schedule, and my budget. Buying a car can be a painful, confusing roller coaster full of anxiety and anguish, but Alex at BMW of Ann Arbor made it fun and easy. I will definitely be back in the future, and would recommend him to ANYONE looking for their next car. More