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BMW of Annapolis
Annapolis, MD
1,146 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,146 reviews
February 20, 2026
In the middle of a heavy rainstorm I ran to my BMW X-3 only to find the roof was leaking above the A-pillar. It was early on a Friday morning and I called to see if I could have the vehicle serviced as I only to find the roof was leaking above the A-pillar. It was early on a Friday morning and I called to see if I could have the vehicle serviced as I had other appointments the following day. My service representative, Dontae Butler, was able to get me in directly and provided transportation home while the vehicle was waiting for a service tech. The problem was diagnosed as a clogged drain line from the moon roof. The line was cleared and it seems that they also dried the ceiling area where the water had been coming into the cabin. I had the vehicle back in under two hours and everything was fine. I have only had one service under the warrantee prior to this one and both were excellent. The new service bays and waiting area are great. Highly recommend Annapolis BMW! More
by Parsrok
Employees Worked With
Dontae Butler
February 19, 2026
Super nice waiting area! Comfortable seating, Multiple televisions. Snack area well stocked. My only complaint was how long it took for a routine service. My appointment wa Comfortable seating, Multiple televisions. Snack area well stocked. My only complaint was how long it took for a routine service. My appointment was 10:30 on a Thursday. I was there for 3 hours. The weight just seemed excessive to me. I will mention that they do wash your car for you though.So that did add a little time on. Everyone was very nice. More
by gone2thedogs
Employees Worked With
Jane
February 13, 2026
The reason for me purchasing my 2026 230i from BMW of Annapolis is because of of the quality service I received from Dontae Butler n Robert Kozora I could not possibly imagine receiving their quality of Annapolis is because of of the quality service I received from Dontae Butler n Robert Kozora I could not possibly imagine receiving their quality of service from another dealership. More
by Michaele
Employees Worked With
Tom Hamel, sales Dontae Butler and Robert Kozora service
February 08, 2026
I had the pleasure of working with Esther. She was kind, patient and very professional. She made the sale very seamless. She was also very accommodating in speeding up the process because we d She was kind, patient and very professional. She made the sale very seamless. She was also very accommodating in speeding up the process because we didn't have a lot of time. Even after the sale, she continued to be available to me answering all the questions I had even on her day off. So if you need someone that's going to be there for you throughout the whole sale process and after, ask for Esther. More
by J L
Employees Worked With
Esther Nosa Adekoya
January 26, 2026
Words cannot describe how horrible they made me feel, how impersonal how much they have allowed AI and technology take away from the value of human existence to the point that service advisors can get away w impersonal how much they have allowed AI and technology take away from the value of human existence to the point that service advisors can get away with out communicating with you or even begin to advise you on your best options. Much compassion is needed an intelligent conversation needs to be taught so far I’ve paid over 20k in your service department and still you are getting worse, whenever I buy a new vehicle it won’t be a bmw not because the vehicle is not worth it just because service providers don’t care!!’ More
by Truthserum68
Employees Worked With
Robert
