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BMW of Annapolis
Annapolis, MD
1,193 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,193 reviews
April 30, 2026
Communication from service department was very poor. Failed to call back to confirm tire was in stock so I could schedule an appointment, then failed to timely provide pricing for tires. This resulted i Failed to call back to confirm tire was in stock so I could schedule an appointment, then failed to timely provide pricing for tires. This resulted in insufficient time for an oil change to be done as part of the requested services. More
by Trogers
Employees Worked With
Doante
April 29, 2026
I have to assume the service/repair was good. But I know the customer service was great because Jeremy Connie kept me informed throughout the process. Outreach to the customer is king! But I know the customer service was great because Jeremy Connie kept me informed throughout the process. Outreach to the customer is king! More
by johnnyo
Employees Worked With
Jeremy Connie
April 29, 2026
Andy and David were very professional & they were very open & honest concerning my recent vehicle purchase. The customer service was outstanding! open & honest concerning my recent vehicle purchase. The customer service was outstanding! More
by tlvince1911
Employees Worked With
Andy Alexis & David (Manager)
April 27, 2026
Bait and switch at its finest! I would give them 0 stars if I could. After they were paid my salesman ghosted me. He wasn't there on the day I picked up the vehicle nor did he ad I would give them 0 stars if I could. After they were paid my salesman ghosted me. He wasn't there on the day I picked up the vehicle nor did he advise me that he would not be. He misrepresented the condition of the vehicle as being in "absolute perfect condition" when it was not. He clearly did not inspect the vehicle and just lied about the vehicle's condition. Upon picking up the vehicle, it was supposed to have a hitch and all weather mats. It had neither. And the worst part is that it is supposed to come with a digital key card. The GM, Dan Bailey, said he could not find the card so we left without out. Now the vehicle's remote services will not work with the phone due to a lack of a digital key card. Extremely hard pass on these guys! They think they can mislead the consumer and get away with it. Shame on you! More
by Brad
Employees Worked With
Dan Bailey
April 23, 2026
My visit was very pleasant and my service advisor, Dontae was very friendly and attentive. I waited in the lounge area while my car was being serviced. The lounge is very comfortable and there are plenty of was very friendly and attentive. I waited in the lounge area while my car was being serviced. The lounge is very comfortable and there are plenty of snacks and beverages available. An overall very positive experience. More
by ScottPtrs
Employees Worked With
Dontae Butler
April 22, 2026
Dealership was really nice and organized. I was able to make my appointment and drop off my car at my leisure and the turnaround time was quick. I was able to make my appointment and drop off my car at my leisure and the turnaround time was quick. More
by lys9210
Employees Worked With
Eric Fischer, Jeremy
