BMW of Annapolis

Ease of scheduling appointment, clear communication between mechanic & project coordinator. Timely completion of repair & detailed explanation of work completed between mechanic & project coordinator. Timely completion of repair & detailed explanation of work completed More

Check-in was lengthy and chaotic. It was more than 45 minutes before my car was taken in. The take in agent did not check what was needed against the vehicle’s warranty and first pres It was more than 45 minutes before my car was taken in. The take in agent did not check what was needed against the vehicle’s warranty and first presented me with a bill just under $600. I needed to ask him to review the warranty. That added time to the check-in as well. All items were covered. If I did not make this ask, I would have been hit with the large bill. Service was fine. It took a bit longer than the 2 1/2 hours suggested by the check-in agent. While I was waiting, the dealership texted me suggesting I consider trade in. I don’t want marketing text when I’m getting my car serviced. More

Nick was extremely pleasant and knowledgeable. He explained all of the service issues. He is one of the better service advisors that I work with. He explained all of the service issues. He is one of the better service advisors that I work with. More

Robert explained my vehicle’s upcoming maintenance clearly and professionally, making the dealership’s service truly outstanding. clearly and professionally, making the dealership’s service truly outstanding. More

Service was prompt and professional. Service advisor was helpful. The new waiting area is much more comfortable Service advisor was helpful. The new waiting area is much more comfortable More

Too xxxxen expensive for no dam reason! Parts take to long to be delivered and service agent do not return calls or respond to voice mail messages timely Parts take to long to be delivered and service agent do not return calls or respond to voice mail messages timely More

BMW of Annapolis truly values their customers and makes each one feel they are special. Theirs location in particular ensures that you are happy with both your experience and your vehicle. It’s no wonder t each one feel they are special. Theirs location in particular ensures that you are happy with both your experience and your vehicle. It’s no wonder they have almost 5 stars on Google!! More

Very professional! Loved the diagnostic video. My service agent Paul was most helpful! Will take my car there from now on. Loved the diagnostic video. My service agent Paul was most helpful! Will take my car there from now on. More

This is an outstanding dealership in all respects. The staff are very professional and knowledgeable. They make any experience effortless and pleasant. I cannot recommend them highly enough. The staff are very professional and knowledgeable. They make any experience effortless and pleasant. I cannot recommend them highly enough. More