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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
1,202 Reviews
Call Dealership (410) 349-9312
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31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 1,202 reviews

May 20, 2026

Professional members of the Services Team. .. Initial meeting transparent and open about approximate time the fix would take...after the mechanic reviewed my vehicle, he offered a video to show More

by SteveFord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, mechanic
Report | Print
May 19, 2026

Excellent service and was able to get me taken care of quickly and with a great deal More

by aychernov.74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott, Ayan, David
Report | Print
May 13, 2026

My service person, Shawn, was amazing, professional and very helpful. I am grateful to him and would recommend him to anyone. More

by atoussadavis22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Peria
Report | Print
May 14, 2026 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 13, 2026

Great service and like the new renovation. Justin was very helpful. Thank you. I don’t like the mandatory word count on this. More

by Maryirace15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
May 14, 2026 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

May 12, 2026

Very dependable, they are concerned about the upkeep of your vehicle, they help you with the cost of your final bill. They also clean the exterior of your car before you get it returned back to you. They s More

by Carroll “CJ” Jackson-Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Peria
Report | Print
May 14, 2026 -

BMW of Annapolis responded

Hello Carroll, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 08, 2026

Donte was my service advisor today. He was very nice and knowledgeable. He even went the extra mile for me. He was easy to access and communicate with. Which had been a problem in the p More

by Ithompson78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte
Report | Print
May 15, 2026 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 08, 2026

Very good to deal with. Up front on pricing. I have confidence in the work they do. More

by Dale
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dontae
Report | Print
May 15, 2026 -

BMW of Annapolis responded

Hello Dale, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2026

Shawn on the front deck representative is always amazing. Amazing amazing I enjoy working with him always pleasant. More

by Tracie lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
May 14, 2026 -

BMW of Annapolis responded

Hi Tracie, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2026

Outstanding! Everyone is professional and caring takes the time to explain the problem. The dealership is beautiful and very clean Relaxing and comfortable wai More

by evelynflowers2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
Report | Print
May 14, 2026 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

April 30, 2026

Communication from service department was very poor. Failed to call back to confirm tire was in stock so I could schedule an appointment, then failed to timely provide pricing for tires. This resulted i More

by Trogers
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Doante
Report | Print
May 14, 2026 -

BMW of Annapolis responded

Thank you for your feedback. We apologize for the communication issues you experienced and understand how this affected your ability to complete the requested service. This is not the standard we strive for, and your comments have been shared with our team to prevent this from happening again. We appreciate you bringing this to our attention and value the opportunity to improve. Eric Fischer Service Manager BMW and MINI of Annapolis 443-603-0520

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