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BMW of Annapolis

Annapolis, MD

4.7
974 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 976 reviews

May 31, 2025

Brought car in for a warranty recall. They went through a thorough inspection, notified me of the results and sent me on my way. More

by tom.maybach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 31, 2025

Jane King is the BEST! !! Outstanding customer service from the moment I called to make my appointment through completion. She is an excellent communicator, incredibly perso More

by J Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King and Jeremy
May 30, 2025

Elliott Lind did a fantastic job sheperding my custom order and arranging home delivery, Delivery follow up was timely and effective. More

by wjpaulus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Bailey, Elliott Lind, Nadia Bano, Tom Hamel
May 29, 2025

Great overall experience from ordering thru tracking and finally receiving the car. Again great experience. More

by Dscottm619
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hidalgo and David Mier
May 30, 2025 -

BMW of Annapolis responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2025

Impeccable Experience – Professional, Knowledgeable, and Seamless from Start to Finish From start to finish, my experience purchasing the new BMW M5 was truly exceptional—thanks in large part to the prof More

by DB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hidalgo, Alexis Thompson, and Randall Toms Jr
May 30, 2025 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Great service Nicholas was a great help. Would recommend anyone looking to service they’re new/used BMW here! More

by RC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
May 24, 2025 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

May 22, 2025

The service department call back center is terrible, I left 4 messages and none were returned. I also used your txt’d service and none were answered. I received 2 different txt messages needing the same More

by joeytbills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
May 24, 2025 -

BMW of Annapolis responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the information provided below so we can work toward a resolution. Eric Fischer Service Manager - BMW and MINI of Annapolis 443-603-0520 efischer@mybmwannapolis.co m

May 22, 2025

My concern is I asked to have a bulb replaced other lights were working fine. I was not ready to pay $2400 to have front lights wiring. Other items recommended came to $4300. The bulb was replaced. I More

by Jh9941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
May 24, 2025 -

BMW of Annapolis responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Eric Fischer Service Manager - BMW and MINI of Annapolis 443-603-0520 efischer@mybmwannapolis.com

May 21, 2025

No nonsense; Justin patient, helpful. , knowledgeable & reassuring; 4 hour wait, but I had packed for the day; More

by Dessarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 23, 2025 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2025

The service reps were very attentive and helpful. Nick's communication with me was excellent. More

by Rodericks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Tomasko
May 18, 2025 -

BMW of Annapolis responded

Hello Rodericks, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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