BMW of Annapolis

I’ve been trusting your service manager Jane King for over 20 years. She’s been my go to for exceptional customer care. I’ll recommend her/your dealership to any BMW owner!!! over 20 years. She’s been my go to for exceptional customer care. I’ll recommend her/your dealership to any BMW owner!!! More

They went above and beyond to get my flat tire fixed that I had to tow to them. It was completed in a day and even made time to add an oil change I had asked if they could do. The sevice manager Eric was gre I had to tow to them. It was completed in a day and even made time to add an oil change I had asked if they could do. The sevice manager Eric was great and went out of his way to talk to me and get my car back to me without any inconvenience to me. Thank you! More

Jane King, Service Manager, explained in detail the work that was required . Very satisfied with service. that was required . Very satisfied with service. More

Very quick, friendly and polite. Great waiting area with coffee and WiFi. Always makes the wait for my car easy. Great waiting area with coffee and WiFi. Always makes the wait for my car easy. More

Great service! Justin and Dontae were very supportive of my plight with this car. See you in a couple of months for my next oil change. Justin and Dontae were very supportive of my plight with this car. See you in a couple of months for my next oil change. More

We’ve bought three 540 IX drives from them. We are always satisfied with the service team. We are always satisfied with the service team. More

Friendly employees and no pressure approach during test driving and purchase of the 2018 X3 driving and purchase of the 2018 X3 More

I recently had an unforeseen situation occur with my vehicle the end of January. I unfortunately hit a pothole and I had to be towed to BMW of Annapolis since I have only had my vehicle serviced through vehicle the end of January. I unfortunately hit a pothole and I had to be towed to BMW of Annapolis since I have only had my vehicle serviced through them the last few years of ownership and trust their customer service. Jane King contacted me the following morning to introduce herself, as well as to let me know that my car had arrived safely the night before. With the pending snow storm rapidly approaching the area, Jane let me know that my vehicle was safe and that she would keep in contact with me. After I received the estimate for the repairs (front passenger side differential and axle replacement) Jane was there for me from the beginning to assure me that everything would be fixed and not to worry about anything. Despite the stress and overwhelming uncertainty of not knowing how the car was going to be initially paid for, since it was supposed to have been covered through my insurance. Jane and the service department at BMW of Annapolis went above and beyond for me from the moment my car arrived and through the whole repair process! They were even willing to help work with me when it came to the final bill since I had to pay for the repairs on my own. I can’t even begin to express enough how amazing my experience was with Jane King and the BMW of Annapolis service department! Thank you Jane and everybody else who was involved from the beginning of this whole process for all you were willing to do for me when I truly needed it! More