BMW of Annapolis

I had an excellent experience at BMW of Annapolis and that was thanks to the service I received from Jeremy! I cannot remember his last name, but I really appreciated the care in how he treated me, from that was thanks to the service I received from Jeremy! I cannot remember his last name, but I really appreciated the care in how he treated me, from start to finish. More

I had an excellent experience at BMW of Annapolis. Everyone was very professional and made the buying experience very easy. I would definitely buy from them again! Everyone was very professional and made the buying experience very easy. I would definitely buy from them again! More

Excellent dealership with professional attention to details about the customer satisfaction. Great to deal with BMW Annapolis. details about the customer satisfaction. Great to deal with BMW Annapolis. More

Booked my car service and got a loaner car. Nicholas Tomasko was my service lead- he was professional, courteous and knowledgeable. He was able to answer my questions. He sent me a message when Nicholas Tomasko was my service lead- he was professional, courteous and knowledgeable. He was able to answer my questions. He sent me a message when the car was ready. Smooth time efficient and reliable service appointment. More

Visited BMW Annapolis on 2 January 2025 for a recall service. Waiting room was comfortable and clean. The service specialist (Sean) however never responded to my text regarding vehicle status. Even his service. Waiting room was comfortable and clean. The service specialist (Sean) however never responded to my text regarding vehicle status. Even his coworker didn’t know where he’d been for several hours. Thankfully that same associate kept an eye out for my vehicle since I was waiting for it. More

Andy was fantastic. It was quick and professional. He is why I keep going back to BMW Annapolis. It was quick and professional. He is why I keep going back to BMW Annapolis. More

I took my car for service and had a very pleasant experience. The service professional was kind and efficient. My car was completed before expected. experience. The service professional was kind and efficient. My car was completed before expected. More

Glad to see their customers and are very attentive. Technicians are quick and deliver a narrated video of their work. Technicians are quick and deliver a narrated video of their work. More

Service Rep = 10/10 rating. Although the first rep I encountered pointed me to another rep because the computer work they were performing was of higher importance. Wait time f Although the first rep I encountered pointed me to another rep because the computer work they were performing was of higher importance. Wait time for loaner vehicle=9 (about 15 minutes) Cleaning of vehicle=6. Not sure what is included, Dash and console cleaned, inside windows were not touched. Need to make it clear what is included in a vehicle cleaning to set expectations. Multi-point inspection = 1, I did not receive any information regarding a multi-point inspection or XTime video (as per the invoice). More

Always on time, good explanations of what does or doesn't neeed to be done neeed to be done More