BMW of Annapolis

I purchased a new 2010 Z4 and was encouraged by the salesman to purchase a product called Resist All. Only to find out after purchasing the car that everthing about the product was not fully disclosed. salesman to purchase a product called Resist All. Only to find out after purchasing the car that everthing about the product was not fully disclosed. Resist All is supposed to protect the exterior of the paint from water marks, tree sap, etc. It is supposed to protect the interior fabric against transfer of dye from clothing, stain, etc. After the first week and the first car wash, the car had streaks that took forever for me to wipe out. I had to wash the car several times and wipe in a circular motion (none of this was disclosed to me). Actually the product was purchased so as to minimize the amount of time spent maintaining the exterior/interior of the car when in actually it takes more time. The seats are tan and look as if I have had the car for several years. I own a 2002 525i with gray leather seats (and clean with leather cleaner) and they are cleaner than the seats in the 2010 Z4. Since owning the car I have been back and forth to the dealer on a weekly basis (with the exception of last week)trying to resolve this problem. I have filed complaints with all agencies as well as with the company Caltrex who provides the Resist All. In addition to this complaint, I was treated with disrespect. First being belittled because I was woman trying to resolve this problem with all men. Second, they treated me as though I was not knowledgeable about cars. How would you like if you brought your car over to have it detailed because of this Resist All problem. Only to have someone ask you "Do you know how to wash a car?" "Do you know how to take care of a $50,000 car?" How about this, you show them the blue streaks of dye that transfered from your jeans onto your seat only to be told, first, they don't see it. Second, this happens to light interior. Yet, the product Resist All is supposed to prevent this happening. I will not have my cars serviced there other than to correct the exisitng problem. That's only because there is no other dealership that I am aware of in the Annapolis, Baltimore, Washington, Virginia, area that uses this product. Most dealerships aren't even aware of this product. I have never been so humiliated in my life. I have owned several cars in my 52 years of age, but treated the way that I was treated today to resolve a problem that a product that they encouraged me to purchased was not working. Weeks ago, I asked to be refunded the cost of this product to which there was no reply. Now today, they want to refund me the money, I am still stuck with a product that does not do what it is supposed to do. I even went so far as to negotiate having the seats replace with darker seats to avoid having to keep bringing my car back. I attempted to trade the car in for a car with darker seats to avoid having to keep bringing the car back. They the dealershp was not willing to offer assistance. That is until today, can you believe that they put spit on their fingers to wipe off what appeared to be a white wax like substance from the trim of my car. I wanted them to look it to see if the Resist All caused the black trim to turn white. They were under the assumption that it was wax. Yet Resist All is not supposed to be wax. Now I believe that perhaps the product was misapplied. What's left -- if you can't mediate, or arbitrate, something as simple as this, the next course of action is to take legal steps, which I intend to do. I encourage not to purchase the product Resist All, and as a woman purchasing a car, its still a mans world, take a man with you but continue to be firm. More

Dan and the whole BMW Annapolis team were fantastic. They offered a great price as well as handled the whole transaction smoothly and made me feel important to them as a customer. Hard to find that the They offered a great price as well as handled the whole transaction smoothly and made me feel important to them as a customer. Hard to find that these days! I am from Michigan and have relatives in the Annapolis area who introduced me to BMW Annapolis. I have purchased both of my BMWs from Annapolis as their pricing and service are well above any other dealership I've experienced. More

I would recomend BMW of Annapolis to friends and family for several reasons. To begin, since I started driving at the age of 16 I have never been able to walk on a car lot without some pesky sales men prac for several reasons. To begin, since I started driving at the age of 16 I have never been able to walk on a car lot without some pesky sales men practically begging me to purchase a car. This particular time was different. It was the most relaxed atmosphere I have experienced from begininng to end. When I drove on to the lot with a friend who by the way purchased a 335i two days before I purchased my car, my intentions were never to get one. I took my time and walked around and when i was ready Rich Saah was waiting with a smile. I asked what he was smiling about and he said I don't even need to walk up to you and sell you a car,the car sold itself! All I am here for is to make sure you get what you want and are happy. Not only was I happy with what I got but Rich went above and beyond to make sure I got exactly what I wanted. To me this shows confidence and a dealership who hires quality employees to stand by their quality cars. This experience demonstrated to me the reason why BMW has such a great reputation. I brag about my car to everyone and tell them how nice and friendly everyone there is. This leads me to my second reason of why I would recommend BMW of Annapolis. To me most dealerships have con artists who try and sell you a car for a nice commission check but this dealership cared about YOU. It was personal. I even got to meet Gary Goldstein the General Sales Manager. I got to talk to Gary and found out he liked to box. I like to box too but at the time was injured. I actually broke my knee due to a car accident and three months later walked onto BMW and walked off with a BMW. Gary and Rich both took the time to get to know me and even treated me like family. Infact Gary even invited me to train and box with him once i get well enough to strengthen my knee. To me this shows great respect. Third reason why i would recommend BMW of Annapolis is because of how comfortable they make you feel. All and all I really don't think any of the dealerships in the Annapolis area compare to the way BMW of Annapolis and Rich Sahh and Gary Goldstein made me feel that day. In my book they get two thumbs up. More

I had an overall pleasant experience working with my salesperson Dylan Rausch and manager Gary Goldstein. The process for finding a used car in great condition proved to be more challenging as anti salesperson Dylan Rausch and manager Gary Goldstein. The process for finding a used car in great condition proved to be more challenging as anticipated, but my salesperson kept ensuring me he was doing all he could to find a car that met my expectations. Finally, with the help of Gary, we found a CPO 2006 BMW 330i that was in immaculate condition. The car drives great, very clean, and I wouldn't hesitate to buy another vehicle from BMW of Annapolis. More

Over the last few months I was debating between purchasing a BMW 335i, Lexus IS 350 and Audi S4. Realistically I was setting my sights on a Certified Pre-Owned vehicle. My first and last stop was B purchasing a BMW 335i, Lexus IS 350 and Audi S4. Realistically I was setting my sights on a Certified Pre-Owned vehicle. My first and last stop was BMW of Annapolis. From the second I stepped foot on the lot I felt as if I was already part of the BMW family. Richard Saah, my salesman, was extremely friendly and knowledgeable and went above and beyond all of my expectations to get me in the car of my dreams. This was the first time I felt 100% satisfied with my vehicle purchase. I did not have to settle. I purchased a brand new black on black fully loaded 335i in the same price range I was looking to spend on a 2007-2008 Certified Pre-owned car, and there is nothing like that new car smell. The entire process ran as smooth as I could of hoped for with the excellent team work of Gary Goldstein, David Mier and Richard Saah. It's been about a month since I bought my car and I couldn't be happier. I continue to stay in touch with Richard Saah as he has been so helpful in making sure I experience every aspect of my BMW. I am very confident I will be a repetitive customer of BMW for years to come. I strongly recommend BMW of Annapolis to all my friends in family. Matter of fact my buddy bought a 2008 328i just a few days after me. More

I was purchasing the car I leased from the Dealership 3 years earlier. The process could not have been easier. David handled ever aspect of the transfer from lease to purchase in a highly effective and e years earlier. The process could not have been easier. David handled ever aspect of the transfer from lease to purchase in a highly effective and efficient manor. One great experience. Frank. More

I will give it to Annapolis, they went above and beyond to ultimately get me the exact car I wanted. After numerous attempts to acquire the exact vehicle I had in mind from across the US—and no other deale to ultimately get me the exact car I wanted. After numerous attempts to acquire the exact vehicle I had in mind from across the US—and no other dealer budging—they finally arranged for me to simply build the exact car I wanted with first right to refusal upon delivery. Although this entire process took about two months, I can say I am completely satisfied with not only the price and the vehicle itself, but the service I received while being there. Casey was an excellent salesman (enough though he’s a Caps fan!) and Gary was able to work with my price/down payment request with essentially no push back. I recommend Casey, Gary, and BMW of Annapolis for any future purchases. *Congrats on the wedding Casey* More

I was in the market for a BMW (my 12th) and even though I now live close to BMW of Annapolis, I looked at several dealers in MD and Northern VA. I looked at price, friendly car guys, and where I feel I'll g now live close to BMW of Annapolis, I looked at several dealers in MD and Northern VA. I looked at price, friendly car guys, and where I feel I'll get good customer service. I chose BMW of Annapolis and Richard Saah as my sales consultant. Richard was friendly, knowledgeable, responsive and patient. He also setup delivery of my new BMW at the BMW Performance Center in SC. He stayed in touch with me the whole way and followed up with me after I returned home. I also received great service from Sales Manager Gary Goldstein and Dave Mier. I highly recommend checking with Richard Saah and the team at BMW of Annapolis when you're looking for your BMW. Thanks Richard! More

Vehicle purchased: 2011 135i Convertible M Sport Vehicle purchased: 2011 135i Convertible M Sport Package Black/Black The personal attention and courtesy with which sales associate Casey Russel Vehicle purchased: 2011 135i Convertible M Sport Package Black/Black The personal attention and courtesy with which sales associate Casey Russell (and everyone else I interacted with during our visit) attended to our questions, and the honesty with which he presented BMW and its offerings, were a welcome change from our previous experiences at two other luxury brand dealerships in the area. While I certainly understand that selling cars is their business, they did not present themselves with the stereotypical car salesman persona. At Audi, and at Lexus, I felt as though I were buying a Ford or Chevy, but at Annapolis BMW I felt like I was buying a luxury brand vehicle. We came to the lot after having just left a bad experience at an Audi dealership. We were looking for a convertible. Casey met us as we came onto the lot. He, and everyone else, was nicely dressed in a jacket and tie, looking very professional. We told Casey what we were looking for and he gladly walked the entirety of their very large lot looking at each and every convertible the dealership had in stock. He even showed us the non-BMW trade-ins and gave honest appraisals of them. Casey even recommended us away from a more expensive model when we told him the primary purpose for the vehicle. This is certainly a switch from other dealerships I have been to, where the sales person always tried to push us onto a more expensive vehicle, even if it was not remotely close to what we were looking for. This was a welcomed change from the expected, as it showed Casey had more concern for us as potential long-term customers than making the quick buck and risking future business with only a partially satisfied customer...or us walking out on the deal altogether. After test driving the vehicle we liked best and felt would best suit us, Casey sat us down a we talked about the pricing options. Being a 2011 model only 2 days old...and a convertible (during convertible season)...the sales manager was willing to negotiate with us to bring the price into line with what we were looking to spend. A small reduction, but certainly one they could have successfully argued against. All the while, there was no pressure, no intimidation tactics, no "someone else is coming in later to look at that and might buy it"...none of that garbage. After settling on the price, I met with the business manager (from the Mini side of the dealership, as the BMW business manager was out), and he too provided an indepth, pressure-free presentation of our options with regards to warranties and maintenance programs. After handing over my dealership check, the new BMW was taken to be prepped and returned quickly with a full tank, freshly washed and dried, vacuumed, etc. Casey then offered to spend as much time with me as needed to show me all of the workings of our new BMW. Because my wife had already left to take care of some prearranged business, Casey offered to have her come back at any time, and he would personally show her all of the features of the vehicle, how to synch her bluetooth, enable the Sirius radio, etc. As I left the dealership that evening, I felt that I had just had the best car buying experience that I had ever had. Casey and the rest of the staff certainly won a customer who has every intent on coming back for his next vehicle purchase. I returned to the showroom a couple of days after the purchase to pick up the tags and the floor mats that Gary (sales manager) offered to provide. I was met by Casey who immediately gave me 100% of his attention. Within a few minutes, the tags were on the car and I had nice new floor mats, too. Thanks again for a very positive experience. More