BMW of Annapolis

The knowledge and professionalism of the staff was AMAZING!!!!! I never felt uncomfortable or forced into making a decision. This was the best car buying experience I've ever had. Ayan my sales rep i AMAZING!!!!! I never felt uncomfortable or forced into making a decision. This was the best car buying experience I've ever had. Ayan my sales rep is the best, so anyone going to this dealership please request him. More

This dealership is very uncommunicative. I had to call multiple times to get any answers. I was told multiple times I would receive a call back from a BMW employee and I never did. My car al I had to call multiple times to get any answers. I was told multiple times I would receive a call back from a BMW employee and I never did. My car also took 5 days for an oil change and battery charge. More

It was easy to schedule service with my advisor. Excellent customer service and great work. Excellent customer service and great work. More

You will not find a better dealership and group of people! Absolute first class in every department and manner. High attention to detail and every employee will always go the extra mile to ensure you people! Absolute first class in every department and manner. High attention to detail and every employee will always go the extra mile to ensure you have a more than just a positive experience. If choose BMW of Annapolis and the “white glove service” of Bryan Hidalgo, you’ll always drive home with a smile! Highly Recommend More

BMW of Annapolis has a great service process keeping you in the loop from sending videos and texts of the diagnostics as they are being made and explaining all of the issues and options for repair. The serv in the loop from sending videos and texts of the diagnostics as they are being made and explaining all of the issues and options for repair. The service manager Dontae was great to work with. More

I had an outstanding experience at Annapolis BMW, and I can't say enough about how great my car buying journey was. Roberto Brown, my sales consultant, was exceptional throughout the entire process. He was can't say enough about how great my car buying journey was. Roberto Brown, my sales consultant, was exceptional throughout the entire process. He was knowledgeable, patient, and truly made purchasing my 2025 BMW X1 a seamless experience. He took the time to answer all my questions and ensured I was comfortable with every step of the process. I absolutely love my new car, and I’m so impressed with the level of service I received at Annapolis BMW. I'll definitely be returning for future purchases and highly recommend Roberto and this dealership to anyone in the market for a new BMW. A truly five-star experience! More

They do not stand behind their used vehicles. The put the onus and responsibility on the customer and, with the very limited warranty they provide, little recourse when something goes wrong. The put the onus and responsibility on the customer and, with the very limited warranty they provide, little recourse when something goes wrong. One would think when you are buying a four year old car that goes through a 'rigorous' inspection, they'd catch all issues. But when I got in to test drive, the battery light was on. Between the Car Fax and inspecting the battery (they refused to give me the stamped date on the battery), there was no proof the battery had been replaced. I told them that after four years, the battery was probably failing. I am not buying a 25K car to get it home and have to hassle with a battery. Their response is unbelievable to myself, as well as others I have relayed the story. They said you can have the negotiated agreement *or* a new battery. I walked away and they did not try to make it right. My family had a similar story with them in the past, but I ignored it because I thought it was a one-off. Let's be clear - the battery light would indicate that either there is a charging issue with the car or the battery has an issue. The car had only been on the lot for three weeks or less. This was after some painful discussions on getting a negotiated deal. More

They need better customer service. I’ve never gone into a service area that would not give me eye contact and tell me somebody will get with me or turn me down for service they schedul I’ve never gone into a service area that would not give me eye contact and tell me somebody will get with me or turn me down for service they scheduled. Have to go through managers to get things worked out. Customer service must be worked on!!! More

Perfect customer service today! Dontae was very helpful! He organized my service visit today and arranged an appointment to resolve a recall. Dante is great! Dontae was very helpful! He organized my service visit today and arranged an appointment to resolve a recall. Dante is great! More

Jane is a wonderful service provider. She is attentive and always professional. I enjoy working with her directly. She is attentive and always professional. I enjoy working with her directly. More