BMW of Annapolis

Service advisor Dontae Butler was extremely professional, knowledgeable and had great customer service skills and was very patient with explaining the condition of my car. knowledgeable and had great customer service skills and was very patient with explaining the condition of my car. More

Friendly, professional and knowledgeable service team will highly recommend to all of my beamer friends will highly recommend to all of my beamer friends More

Dontae, the service coordinator, was very pleasant and responsive; that’s the only reason this is a two star, and not a one star, review. Whoever serviced my vehicle failed to reset the service mileage re responsive; that’s the only reason this is a two star, and not a one star, review. Whoever serviced my vehicle failed to reset the service mileage reminder, which I am very dependent on. I live a two hour drive away from this dealership, so it’s not like I can just drop by to have them put this right. More

From the time that I walked into the dealership the customer service was great. Thank you! customer service was great. Thank you! More

The only issue I had was the washing of my vehicle. They stated it had been washed but it wasn't. They took it back to be washed the second time and same results. I did see scraps on the back of the v They stated it had been washed but it wasn't. They took it back to be washed the second time and same results. I did see scraps on the back of the vehicle. The service guy didn't really seem to care. More

Service Advisor was professional and knowledgeable. Car was washed and ready on time. Great experience Car was washed and ready on time. Great experience More

Ayan was the best! So helpful and professional. He was the first person to greet me when entering the showroom and helped me through the entire buying process. So helpful and professional. He was the first person to greet me when entering the showroom and helped me through the entire buying process. More

Great body shop repair and paint work. Rachel’s communication during the long repair was nothing short of perfect. Very happy with the work. Rachel’s communication during the long repair was nothing short of perfect. Very happy with the work. More

Elliott Lind made the buying experience fantastic. He listened to my concerns, was very knowledgeable, and patient going through the process. He listened to my concerns, was very knowledgeable, and patient going through the process. More

Excellent! All my service needs were met at Annapolis BMW. Service Representative was very attentive. All my service needs were met at Annapolis BMW. Service Representative was very attentive. More