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BMW of Annapolis

Annapolis, MD

4.6
1,137 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 1,137 reviews

January 09, 2026

Car repairs were done as estimated and on time! Jane was great at communicating the status of the car as it went through the process. A+! More

by JustVisiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
Jan 11, 2026 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2026

Service advisor was great. Provided me with proper information with the questions I asked. Once my car was finished they washed the exterior of my car and that came out really More

by Von
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 09, 2026 -

BMW of Annapolis responded

Hi Von, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2026

Excellent customer service we lovely to go over there again tell my whole family go More

by Asad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braiyn
Jan 09, 2026 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 20, 2025

The sales rep was exceptionally knowledgeable about the brand, which made our decision much easier. The finance officer made the paperwork feel effortless and straightforward. More

by donta2626
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 21, 2025 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2025

they fixed my vehicle to my specifications and provided me a loaner car and the cost is a lot lower than even a non dealer which dispels the mistrust of dealer repairs I would recommend them to anyone who More

by Chris Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nick
Dec 21, 2025 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 18, 2025

Happy with our service and explanation of the issue via video that BMW of Annapolis provided. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 21, 2025 -

BMW of Annapolis responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Annapolis. If you have any further questions, please give us a call. We're always happy to help!

December 17, 2025

Was treated fairly. Even though the dealership was very busy, my needs were promptly addressed with curtesy. More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Morrow
Dec 20, 2025 -

BMW of Annapolis responded

Hi Michael, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 17, 2025

The salesperson Esther Adekoya was able to show me very quickly a vehicle that I might be interested in. She was very knowledgeable, friendly and professional. More

by Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esther Adekoya Dan Bailey Daniel Anderson and David the business manager.
Dec 20, 2025 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 15, 2025

You need to know that making an appointment is just the drop off time not the time they will look at your car. They are very backed up most of the time. More

by HC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy, Sean
Dec 18, 2025 -

BMW of Annapolis responded

Thank you for taking the time to leave a review. We appreciate the feedback and understand the frustration around appointment expectations. Our appointments are scheduled as vehicle drop-off, loaner and waiter. The appointment times are used so we can properly manage the high volume of work and ensure each car receives the attention it needs. Due to our current back up, actual inspection times may vary. We always do our best to communicate timelines as clearly as possible and truly appreciate your patience and understanding Eric Fischer Service Manager BMW and MINI of Annapolis 443-603-0520 | efischer@group1auto.com

December 15, 2025

First service visit was great. Fairly comfortable waiting area. Clean with snacks and drinks. Disappointed with sales department. So many things they didn’t explain to someone who More

by Kislandmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean in Service was great b
Jan 08, 2026 -

BMW of Annapolis responded

Thank you for the positive feedback on our service department and waiting area! We apologize for any confusion with our sales team and assure you that we will work on improving our communication for a better experience next time. Thank you for giving us the opportunity to serve you! BMW of Annapolis - 410-349-9312