BMW of Annapolis

Great overall experience from ordering thru tracking and finally receiving the car. Again great experience. finally receiving the car. Again great experience. More

Impeccable Experience – Professional, Knowledgeable, and Seamless from Start to Finish From start to finish, my experience purchasing the new BMW M5 was truly exceptional—thanks in large part to the prof Seamless from Start to Finish From start to finish, my experience purchasing the new BMW M5 was truly exceptional—thanks in large part to the professionalism and expertise of Senior Client Advisor Bryan Hidalgo. Bryan is incredibly knowledgeable, both technically and otherwise, and he exceeded my high standards in every way. He ensured the vehicle was absolutely spotless and delivery-ready, answered every one of my (many) complex questions with clarity, and made the entire process seamless and efficient. His attention to detail and customer-first approach were top-notch. Finance Manager Alexis Thompson also deserves high praise for conducting a smooth and transparent financing process. He took the time to explain every option available, broke down the terms clearly, and never once attempted to upsell unnecessary features. It was refreshing to work with someone so thorough and honest. Parts Manager Randall Toms rounded out the experience with excellent service—quickly processing and ordering additional M5 accessories with impressive turnaround times. This was hands down one of the most professional and satisfying dealership experiences I’ve ever had. Highly recommended team. More

Great service Nicholas was a great help. Would recommend anyone looking to service they’re new/used BMW here! Would recommend anyone looking to service they’re new/used BMW here! More

The service department call back center is terrible, I left 4 messages and none were returned. I also used your txt’d service and none were answered. I received 2 different txt messages needing the same left 4 messages and none were returned. I also used your txt’d service and none were answered. I received 2 different txt messages needing the same service with two different price totals . I came in for break pads (51,000 miles) and was told I needed rotors as well? Very frustrating that I was unable to talk to a representative and ask any questions regarding service, until I came in to pick up my vehicle. More

My concern is I asked to have a bulb replaced other lights were working fine. I was not ready to pay $2400 to have front lights wiring. Other items recommended came to $4300. The bulb was replaced. I lights were working fine. I was not ready to pay $2400 to have front lights wiring. Other items recommended came to $4300. The bulb was replaced. I followed my wife home and she noticed the lights coming on and off. I didn’t turn them on. Had no issues like this in the past. More

No nonsense; Justin patient, helpful. , knowledgeable & reassuring; 4 hour wait, but I had packed for the day; , knowledgeable & reassuring; 4 hour wait, but I had packed for the day; More

Very thorough and explained everything. Car is running great! Blah, blah blah blah blah and blah Car is running great! Blah, blah blah blah blah and blah More

The service reps were very attentive and helpful. Nick's communication with me was excellent. Nick's communication with me was excellent. More

The dealership was welcoming and very professional. The service provided me was excellent and smooth.My salesman Andy was a true professional which made the buying process the smoothest I have ever expe The service provided me was excellent and smooth.My salesman Andy was a true professional which made the buying process the smoothest I have ever experienced. The finance person was also extremely professional providing me with that opportunity to review the documents without rushing me through the process. WELL DONE More

Scheduling visit with my go to salesperson was easy. He was waiting when my wife and I arrived and had pulled out a car for us to test drive within our price range. We test drove the car, he provided ba He was waiting when my wife and I arrived and had pulled out a car for us to test drive within our price range. We test drove the car, he provided background and options and we then visited the lot for options. We picked another color and options, he got the keys and we test drove around. He confirmed all the options we wanted in the car and we began the process to lease the car. It was that easy. Great, knowledgeable and customer focused service!! More