BMW of Annapolis

Dealership was really nice and organized. I was able to make my appointment and drop off my car at my leisure and the turnaround time was quick. I was able to make my appointment and drop off my car at my leisure and the turnaround time was quick. More

Trusted source for all of your car needs. Speedy, professional, and knowledgeable staff. Book your appointment now! Speedy, professional, and knowledgeable staff. Book your appointment now! More

Great service! I always appreciate the excellent customer service. Special thank you to Jeremy and Nicholas. I always appreciate the excellent customer service. Special thank you to Jeremy and Nicholas. More

Service department is state of the art upgraded experience for customers waiting for their vehicles. Transport to work is also available at the dealership. Nick was professional, responsive and experience for customers waiting for their vehicles. Transport to work is also available at the dealership. Nick was professional, responsive and very attentive. Overall experience was five stars. More

Totally pleased with my Service Advisor, Dontae for his professionalism and honesty related to the needs of my SUV serviced today, 4/18/26 and also to Charles for the inspection and expertise with acknowle professionalism and honesty related to the needs of my SUV serviced today, 4/18/26 and also to Charles for the inspection and expertise with acknowledgement of a needed service - not imminent but necessary. Honesty and Expertise is vital and so appreciated at BMW Annapolis demonstrated by these employees. Dealership's get a bad reputation for overcharging for unnecessary service but I have confidence this is not exhibited at Annapolis BMW with their visual inspection sent to Customers - thank you. More

BMW of Annapolis service center, and especially Jane King, are phenomenal. Knowledgeable and customer friendly does not scratch the surface of just how superb this agency treats us each and every time w King, are phenomenal. Knowledgeable and customer friendly does not scratch the surface of just how superb this agency treats us each and every time we stop in for routine maintenance. We even had a refresher course with Daniel Anderson on just how much our BMW can do with its connectivity to our phones and with just asking Hey BMW…. I cannot finish writing a glowing review without mentioning Andrew Coughlin our sales person and contact who always has time for our questions. Overall this agency is an absolute pleasure. More

I have received service at multiple BMW dealerships across North Carolina, New York, and Maryland, and Justin Phipps is by far the best service advisor I’ve encountered. He is professional, welcomin across North Carolina, New York, and Maryland, and Justin Phipps is by far the best service advisor I’ve encountered. He is professional, welcoming, and truly puts himself in the customer’s shoes—anticipating needs and addressing concerns promptly and thoughtfully. Thank you, Justin, for delivering such an exceptional service experience! More

I’ve been trusting your service manager Jane King for over 20 years. She’s been my go to for exceptional customer care. I’ll recommend her/your dealership to any BMW owner!!! over 20 years. She’s been my go to for exceptional customer care. I’ll recommend her/your dealership to any BMW owner!!! More

They went above and beyond to get my flat tire fixed that I had to tow to them. It was completed in a day and even made time to add an oil change I had asked if they could do. The sevice manager Eric was gre I had to tow to them. It was completed in a day and even made time to add an oil change I had asked if they could do. The sevice manager Eric was great and went out of his way to talk to me and get my car back to me without any inconvenience to me. Thank you! More

Jane King, Service Manager, explained in detail the work that was required . Very satisfied with service. that was required . Very satisfied with service. More