BMW of Annapolis

Andrew Coughlin has the best service mentality ever! He truly cares and goes the extra mile to give you an A++ experience He truly cares and goes the extra mile to give you an A++ experience More

I had an amazing experience at the dealership from start to finish. Nat was outstanding…knowledgeable, patient, honest, and never made me feel pressured. He made the entire process smooth and stress-free a to finish. Nat was outstanding…knowledgeable, patient, honest, and never made me feel pressured. He made the entire process smooth and stress-free and went above and beyond to make sure I got the right vehicle. I highly recommend asking for Nat if you’re looking for a great car-buying experience\! More

Amazing helpfull and efficient Ben knows his stuff and takes time to explain. THANK YOU takes time to explain. THANK YOU More

I decided to take my car to BMW of Annapolis for a repair because it is closer to my home than BMW of Silver Spring, which has been my service provider for years. Big mistake. Unfortunately, my experience because it is closer to my home than BMW of Silver Spring, which has been my service provider for years. Big mistake. Unfortunately, my experience with BMW of Annapolis was extremely disappointing, particularly when it came to customer service and communication. I was assigned a service advisor who was able to assist me during our initial conversation. However, he did not inform me that he would be going on vacation the following day for an entire week, nor was I referred to another advisor who could assist me in his absence. For the next five days, I repeatedly called the main service department, only to have the phone ring continuously without anyone answering. I eventually had to call the service scheduling line simply to get someone on the phone and find out what was happening with my vehicle. Unfortunately, they were unable to provide any information and told me someone would call me back. In most cases, that call never came. To make a long story short, after 7 days, my car was eventually repaired, and I picked it up Friday morning. Saturday afternoon, the “Service Engine Soon” light came on. I contacted BMW of Annapolis first thing Monday morning and was told that the service manager would return my call within the hour. It is now Tuesday, and I still have not heard from the service manager. I have been a BMW customer for 14 years and understand that repairs can sometimes be complicated or take longer than expected. What I find unacceptable is the complete lack of communication and follow-up. Customers should not have to repeatedly call, struggle to get someone on the phone, and chase down information about their own vehicle. Unfortunately, based on my experience, I cannot recommend BMW of Annapolis for service. If you value communication, follow-up, and customer service, I strongly recommend considering another BMW service center. More

Easy scheduling, honest friendly service and really enjoyed the new modern comfortable waiting area with tv's, coffee and snacks. Knowledgeable staff. Will definitely continue to trust them with my car enjoyed the new modern comfortable waiting area with tv's, coffee and snacks. Knowledgeable staff. Will definitely continue to trust them with my car. More

I always get excellent service at BMW of annapolis. The service team is always courteous and customer oriented knowledgeable and professional. This is my third x5, and I always bring my cars to BMW of The service team is always courteous and customer oriented knowledgeable and professional. This is my third x5, and I always bring my cars to BMW of annapolis because i'm assured that the technicians will maintain my car properly... No guesswork! More

Top notch, the staff is super pleasant and easy to deal with answering all concerns and questions with courtesy. Great job! with answering all concerns and questions with courtesy. Great job! More

I had an excellent experience in the service department. Nick and my service tech provided a detail explanation of the issue and was able to correct the issue without it costing me an arm and a leg. I appre Nick and my service tech provided a detail explanation of the issue and was able to correct the issue without it costing me an arm and a leg. I appreciate their integrity and commitment to providing excellent service and next steps. More

I've been researching for a nused vehicle for weeks, and after having not-so-good experiences at other dealerships, I finally landed at BMW of Annapolis. I had found the vehicle I (thought I) wanted, but it after having not-so-good experiences at other dealerships, I finally landed at BMW of Annapolis. I had found the vehicle I (thought I) wanted, but it was at a partner dealership. Bing, the salesman, drove to pick it up, but they had sold it the day before without updating the inventory. Being the superhero he is, Bing scoured the lot and found something that was even better. It was a year newer, had about half the mileage, and was loaded to the brim with features. And the cherry on top? He was able to knock some off the price for my inconvenience and to keep within my budget. Just a rockstar move all around. Bing went over and above than I would have ever expected, and I got a much better car than I originally expected for just a little more. In all my years of buying vehicles, this was the first time I've ever left with a car with the feeling I was taken advantage of. I wouldn't say I felt like I took advantage of them, but I will say everyone won today. If you go to BMW of Annapolis for a new or used vehicle, you're going to want to get Bing on your team because he'll take care of you. This will definitely be my first stop for my next vehicle. More

Much improved in promptness and efficiency. May not be the most econical place to get work done. May not be the most econical place to get work done. More