BMW of Annapolis

My experience with BMW was as good as possible. ! They were quick and cordial. I was comfortable and the car was purring like a kitten! Thank you!! ! They were quick and cordial. I was comfortable and the car was purring like a kitten! Thank you!! More

Bought a used car, traded in my vehicle. Was able to drive out within 5 hrs. Was able to drive out within 5 hrs. More

Seth was our advisor. He was a pleasure to work with. Patient, empathetic, and helped us choose the right maintenance package for our needs. Highly recommended! He was a pleasure to work with. Patient, empathetic, and helped us choose the right maintenance package for our needs. Highly recommended! More

I’m so thankful for Robert and Jeremy for their help with my repair. I’m NOT happy with the BMW roadside assistance. On 2 occasions they never showed up. I used AAA for my tow. my repair. I’m NOT happy with the BMW roadside assistance. On 2 occasions they never showed up. I used AAA for my tow. More

Staff is always friendly, helpful and prompt. They explain what needs to be done and you don't feel you are being ripped off! They explain what needs to be done and you don't feel you are being ripped off! More

My service advisor was outstanding explained everything and got me in and out quickly. Best service anywhere. and got me in and out quickly. Best service anywhere. More

Bryan Hildago was great to work with. I am glad you had my ultimate selection on your lot. It all worked out great. Thanks so much. Bryan is very knowledgeable about the i4 X M50. …very h I am glad you had my ultimate selection on your lot. It all worked out great. Thanks so much. Bryan is very knowledgeable about the i4 X M50. …very helpful. More

First time using the service department here, and wasn’t impressed. Communication was pretty lacking. Had to call back several times just to get some kind of estimate on when to expect my car to be finished impressed. Communication was pretty lacking. Had to call back several times just to get some kind of estimate on when to expect my car to be finished. More

Took my Z4 in for a routine oil change. The normal service department was being renovated but the service remained the same—efficient, polite, and professional. They also included complime The normal service department was being renovated but the service remained the same—efficient, polite, and professional. They also included complimentary safety check and found nothing of concern. I appreciate the lack of “upcharging”. I waited for my vehicle and it was ready at the exact time promised. More

Dealership is ok however it is hard to reach anyone in service via telephone and feedback when your vehicle is being serviced is sporadic service via telephone and feedback when your vehicle is being serviced is sporadic More