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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.7
974 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 976 reviews

August 30, 2024

Great service. Clean and very customer oriented. Jeremy is a wonderful service writer and explained everything. I love the video of my car in the service area. More

by Carbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Sep 02, 2024 -

BMW of Annapolis responded

Hello, we're happy you found our staff to be supportive during your experience here at BMW of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

My 1st maintenance visit for my new2me X3 was great. Sean was helpful and explained everything. I'd never owned a bougie car b4 and I'm enjoying the ride. More

by Grace C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hello Grace, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

BMW of Annapis always provide great service to my BMW X7! Customer service is also exceptional. I love getting a loaner while they work on my vehicle. I can run errands without wasting my day. More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hi, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Annapolis!

August 26, 2024

The service was fast and it was reasonable. The waiting area was comfortable. I would return in the future. More

by Princess76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 26, 2024

First service of my X7. Staff was nice and GM (Dan) is awesome. Worth the drive for me from Va. More

by Rjz44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan - Sales Mgr and Jeremy - service
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hi, thank you for taking the time to leave a review for us at BMW of Annapolis. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 25, 2024

Thanks to Ayan Teel for great customer service. Expectations exceeded. Good response time and great care of the customers. More

by ivan begnana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan Teel
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hi Ivan, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We hope you have a great day!

August 25, 2024

A great experience with BMW Annapolis. I was able to get in on Saturday morning, service advisor told me it would take two hours, and the car was ready and washed in exactly 2 hours. And More

by DC Dude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Miller
Report | Print
Aug 31, 2024 -

BMW of Annapolis responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2024

Very helpful staff. Warmly greeted upon arrival. No waiting to be served because an appointment was made. More

by Rbazilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas
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Aug 24, 2024 -

BMW of Annapolis responded

Hello Rbazilio, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2024

-My service advisor is not following up with me. -There are services listed on my bill that they didn't perform -she told me I need to replace the tires on my - 3 yr old car with 20K mile More

by b.manning82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
Report | Print
Aug 24, 2024 -

BMW of Annapolis responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. BMW of Annapolis (410) 349-9312

Aug 24, 2024 -

b.manning82 responded

I've texted twice and called. I don't think I'll keep reaching out to give my business if I can't get a call or text back. Ill try another service center. Thanks

August 17, 2024

Jane from service was extremely nice and accommodating for us. The wait was going to be longer than anticipated so she arranged for an Uber to drive my daughter and I to and from the mall. Excellent servi More

by jmc713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
Report | Print
Aug 18, 2024 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Annapolis! We are always more than happy to assist you if anything else comes up. Take care!

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