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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
978 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 978 reviews

August 21, 2024

Very helpful staff. Warmly greeted upon arrival. No waiting to be served because an appointment was made. More

by Rbazilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas
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Aug 24, 2024 -

BMW of Annapolis responded

Hello Rbazilio, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2024

Jane from service was extremely nice and accommodating for us. The wait was going to be longer than anticipated so she arranged for an Uber to drive my daughter and I to and from the mall. Excellent servi More

by jmc713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Aug 18, 2024 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Annapolis! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

Service person professional courteous and was able to talk although difficult dealing with text online More

by Ron.bristow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Sep 20, 2024 -

BMW of Annapolis responded

Thank you for sharing your feedback! We're pleased to hear that your service person was professional and courteous. We apologize if the online text communication was challenging and appreciate your patience. If there's anything we can do to make your experience smoother in the future, please feel free to let us know!

August 16, 2024

Excellent service! Dontae was very good at explaining what was needed and the work that was completed. He also had great recommendations for future service. Very nice w More

by bob.tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Aug 18, 2024 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Annapolis! We look forward to your next visit! Take care!

August 15, 2024

They give great care and attention. Willing to work with customers to achieve the best experience. More

by dyanej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy, Dave
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Aug 16, 2024 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2024

I had a pleasant customer experience from making the appointment to checking in and quickly having my car serviced. Jeremy did a great job keeping me updated of the progress and immediately notifying me More

by gmc6608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Miller
Report | Print
Aug 17, 2024 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 14, 2024

Sean and the whole BMW team are FANTASTIC. I love the way the tec’s video the car are show you what is going on. 👍 More

by Tgbboyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Aug 16, 2024 -

BMW of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

August 09, 2024

This dealership is always very professional, friendly and helpful. They explain the necessary work and give a detailed assessment. More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Aug 11, 2024 -

BMW of Annapolis responded

Hello Judy, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 06, 2024

Robert got me in quickly, understood problem, and let me keep loaner additional 3 days to make my life easier, live over bridge 1 hour away. Great service! More

by Mike P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Aug 09, 2024 -

BMW of Annapolis responded

Hello Mike, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2024

Excellent service department with great service and resourceful staff. Robert Kozarski is amazing! Thank you! More

by Tayma McHenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kozora
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Aug 04, 2024 -

BMW of Annapolis responded

Hi Tayma, thanks for your praise and kind comments about Robert and Service Department. Please don't hesitate to reach out if there's anything additional we can do for you.

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